Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.3
263 reviews
5 stars
85
4 stars
64
3 stars
30
2 stars
15
1 star
69
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including cold and poorly prepared items, leading to dissatisfaction.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and a lack of responsiveness to customer requests.
Inconsistency
There were numerous mentions of inconsistent experiences, with some customers enjoying their meals while others faced significant issues during their visits.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed specific items like ice cream cakes and Blizzards.
- AHAbbie HatcherDec 28, 20254.0I just had a super good Blizzard ordered from Skip the Dishes. We have ordered late night customized Blizzards many times from this location and it's always been right and perfect for taste. Filled to the brim.
- PYPaul YoungDec 23, 20251.0Wow, Old & cold Chicken fingers and fries, He said its cold because of the oil and come back tomorrow morning, as it may be fresher in the morning! That chicken must have been 2 hours old. The part that we laughed at was how would hot oil make chicken fingers cold? They re cooked the fries and brought them out fresh and hot so thank you #Dairy Queen for that hower refused to serve fresh chicken finished. I never complain about food, however this was once in a yen year event! Absolutely stupidity! Not a care in the world you just wasted 50.00 on something that should have been thrown in the trash! Sad because the day before the food was amazing with the day staff. Warning!!! Heads up, just saying these guys don't give a rip... Wow, how did that make sense?????
- ASAlex seymourDec 21, 20251.0We have been going to this Dairy Queen for quite some time and it gets worse is quality every time. Tonight we specifically asked the employees that we get a “normal” amount of fries with our 4 chicken tender meals as we have previously been getting a handful of fries which is not acceptable for the price. We were assured by the employee that they would correct this, we got home, opened our meals and again are disappointed with the meal. Over 60$ spent and maybe enough fries for 2 out of the 4 meals. Will not be going to this Dairy Queen any longer.
- LLLouisaDec 17, 20255.0You guys made a beautiful cake for my husband's birthday. Thank you so much for doing such a wonderful job! I got very friendly and helpful customer service, as well.
- CDCaisen DoddNov 20, 20251.0I came to this Dairy queen at 10:15 15 minutes before closing plenty of time to make food. I drove 20 minutes from my house to go get the food only to find out that they aren’t cooking burgers anymore because it’s too close to closing hour. I asked if he could just help me out for one night since I drove so far out of my way, but she refused to even give me a complementary drink on the house. I honestly will never come back to this Dairy Queen franchise again and I would not recommend anyone else to come to this one either.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in West Kelowna?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:30 PM.
Where is Dairy Queen Grill & Chill located in West Kelowna?
It is located at 900-525 Highway 97 S, West Kelowna, BC V1Z 4C9, Canada.
What are the specialty menu items at Dairy Queen Grill & Chill?
Specialties include Blizzard® Treats, Chicken Strip Basket, Grillburger®, Soft-serve ice cream cones, shakes & malts, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location has both a drive-thru and outdoor seating available for customers.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, it welcomes families and children and provides high chairs for young kids.
Does Dairy Queen Grill & Chill provide free Wi-Fi and restroom facilities?
Yes, free Wi-Fi and restrooms are available for customers at this location.
Can I place orders online or via a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online using their official website or download the Dairy Queen app for exclusive deals and mobile ordering.
What are some nearby places to Dairy Queen Grill & Chill where I can continue my visit?
Nearby you can visit The Ten Spot spa, Whiski Jack's Pins and Pints bowling alley and pub, or the Okanagan Lake Shopping Centre for shopping opportunities.
Where can I find other food options near Dairy Queen Grill & Chill?
Subway sandwich shop and Yamato sushi restaurant are nearby, providing convenient alternate dining options.
Are there banking services close to Dairy Queen Grill & Chill?
Yes, TD Canada Trust Branch and ATM as well as TD Bank are located nearby for your banking needs.