Brand Certified
Dairy Queen Grill & Chill
3.3(264 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
900-525 Highway 97 S, West Kelowna, BC
V1Z 4C9, Canada
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(250) 769-1056
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.ca/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.3
264 reviews
5 stars
85
4 stars
64
3 stars
30
2 stars
15
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with staff often dismissive and unhelpful.
Food Quality
Numerous reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or poorly prepared items.
Order Accuracy
Frequent issues with incorrect orders and missing items were noted, leading to customer frustration.
Cleanliness
Some customers appreciated the cleanliness of the restaurant, while others reported unsanitary conditions.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and enjoyable ice cream treats.
- KPKris PresberFeb 18, 20261.0Truly awful customer service. They took payment for a cake and then did not make the cake and would not give a refund. I walked away empty handed and told I had to phone their main customer service for my refund. Would NOT recommend.
- AHAbbie HatcherDec 28, 20254.0I just had a super good Blizzard ordered from Skip the Dishes. We have ordered late night customized Blizzards many times from this location and it's always been right and perfect for taste. Filled to the brim.
- PYPaul YoungDec 23, 20251.0Wow, Old & cold Chicken fingers and fries, He said its cold because of the oil and come back tomorrow morning, as it may be fresher in the morning! That chicken must have been 2 hours old. The part that we laughed at was how would hot oil make chicken fingers cold? They re cooked the fries and brought them out fresh and hot so thank you #Dairy Queen for that hower refused to serve fresh chicken finished. I never complain about food, however this was once in a yen year event! Absolutely stupidity! Not a care in the world you just wasted 50.00 on something that should have been thrown in the trash! Sad because the day before the food was amazing with the day staff. Warning!!! Heads up, just saying these guys don't give a rip... Wow, how did that make sense?????
- ASAlex seymourDec 21, 20251.0We have been going to this Dairy Queen for quite some time and it gets worse is quality every time. Tonight we specifically asked the employees that we get a “normal” amount of fries with our 4 chicken tender meals as we have previously been getting a handful of fries which is not acceptable for the price. We were assured by the employee that they would correct this, we got home, opened our meals and again are disappointed with the meal. Over 60$ spent and maybe enough fries for 2 out of the 4 meals. Will not be going to this Dairy Queen any longer.
- LLLouisaDec 17, 20255.0You guys made a beautiful cake for my husband's birthday. Thank you so much for doing such a wonderful job! I got very friendly and helpful customer service, as well.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in West Kelowna?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:30 PM.
Where is Dairy Queen Grill & Chill located in West Kelowna?
It is located at 900-525 Highway 97 S, West Kelowna, BC V1Z 4C9, Canada.
What are the specialty menu items at Dairy Queen Grill & Chill?
Specialties include Blizzard® Treats, Chicken Strip Basket, Grillburger®, Soft-serve ice cream cones, shakes & malts, and DQCakes.com ice cream cakes.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, the location has both a drive-thru and outdoor seating available for customers.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, it welcomes families and children and provides high chairs for young kids.
Does Dairy Queen Grill & Chill provide free Wi-Fi and restroom facilities?
Yes, free Wi-Fi and restrooms are available for customers at this location.
Can I place orders online or via a mobile app for Dairy Queen Grill & Chill?
Yes, you can order online using their official website or download the Dairy Queen app for exclusive deals and mobile ordering.
What are some nearby places to Dairy Queen Grill & Chill where I can continue my visit?
Nearby you can visit The Ten Spot spa, Whiski Jack's Pins and Pints bowling alley and pub, or the Okanagan Lake Shopping Centre for shopping opportunities.
Where can I find other food options near Dairy Queen Grill & Chill?
Subway sandwich shop and Yamato sushi restaurant are nearby, providing convenient alternate dining options.
Are there banking services close to Dairy Queen Grill & Chill?
Yes, TD Canada Trust Branch and ATM as well as TD Bank are located nearby for your banking needs.
Brand Certified Facts from Dairy Queen Grill & Chill
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