Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.9
410 reviews
5 stars
188
4 stars
113
3 stars
30
2 stars
21
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, particularly at the drive-thru, with instances of staff being dismissive or unhelpful.
Food Quality
Several reviews highlighted issues with food quality, including stale items and incorrect orders, while some praised the freshness of certain menu items.
Cleanliness
Some customers appreciated the cleanliness of the location, while others noted unsanitary conditions and poor hygiene practices.
Pricing Concerns
Numerous customers expressed dissatisfaction with rising prices and perceived value for money, particularly regarding portion sizes and menu items.
Positive Experiences
Despite the negative feedback, there were several positive reviews praising friendly staff, good service, and enjoyable food and ice cream.
- HSHarley guy Ss1242 days ago5.0Had a great experience with the manager today I believe her name is Mannit she went over and above for me today she deserves a raise !!
- JCJay Campbell2 days ago5.0Mannat (sorry if spelt wrong) absolutely excellent customer service… couldnt be happier shes amazing
- RRrickDec 14, 20251.0I am 3 months pregnant went in to use washroom as normal pregnant woman need to use washrooms. Was denied access to washroom and was being forced to buy something first when the only thing on my mind was use the washroom. This against human rights code. Pregnant woman are legally by law supposed to allowed to proper facilities. I was met with unkind faces and negative words. I will never go here again pregnant or not. Felt discriminated will be reporting this.
- JKJim KuchNov 8, 20251.0Never eat hear again asked for fresh pattys on my burgers he said yes allways fresh i said nice an got burgers luke warm not fresh tase like old hamburgers never go to west kelowna dairy queen ever agaiin unless u wanna be lied to an get old food🤮. Nov/07/2025
- CLChristine LOct 21, 20251.0I ordered food for my daughter to the wrong Dairy queen location. Google says this location on Dobbin Rd does not open until 11am. The other one in West Kelowna was open and said HWY 97, so I assumed and shouldn't have, that I had the correct place. The older front counter lady was extremely rude to a 15-year-old girl. I had no issues paying for another burger for her as this way my mistake. But making a young girl bawl her eyes out in the parking lot was not ok. You are in customer service, people make mistakes, you get paid by the hour and the burger that's not getting eaten now, wasn't even ordered from your location. Customer service needs some major work.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and desserts does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature Blizzard® treats, shakes & malts, Grillburgers®, chicken strip baskets, and DQ cakes.
What are the operating hours of Dairy Queen Grill & Chill in West Kelowna?
The restaurant is open daily from 11:00 AM to 10:00 PM.
Is there seating available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers both indoor and outdoor seating along with high chairs for kids, making it family-friendly and wheelchair accessible.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, the location features a drive-thru for convenient ordering and pickup.
Are there restroom facilities available at Dairy Queen Grill & Chill?
Yes, the restaurant has restroom facilities available for customers.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place a pickup order online through their official order site at https://www.dairyqueen.com/en-ca/order/pickup/n/27163/.
Are there any exclusive deals available for Dairy Queen Grill & Chill customers?
Yes, customers can download the Dairy Queen app to access exclusive deals and mobile rewards.
What nearby restaurants can I visit along with Dairy Queen Grill & Chill in West Kelowna?
Nearby dining options include Boston Pizza Westbank B.C., Gatekeeper Restaurant for breakfast and brunch, Turtle Jack's West Kelowna for American cuisine and bar, and Cherry Pit Restaurant for diner-style meals.
Are there any nearby hotels if I want to stay close to Dairy Queen Grill & Chill?
Yes, DoubleTree by Hilton West Kelowna and Holiday Inn West Kelowna are nearby hotels where you can stay.
What nearby recreational places can families visit before or after enjoying Dairy Queen Grill & Chill?
Families can visit Kids Care Spray Park and West Kelowna Dog Park, both nearby and great for outdoor fun and activities for children and pets.