Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.9
407 reviews
5 stars
187
4 stars
113
3 stars
30
2 stars
21
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some staff being friendly and helpful while others are reported as rude and dismissive.
Food Quality
Many customers expressed dissatisfaction with food quality, citing issues such as stale items, incorrect orders, and poor hygiene.
Cleanliness
Several reviews praised the cleanliness of the location, while others reported unsanitary conditions, particularly in relation to food preparation.
Pricing Concerns
Customers frequently mentioned rising prices and perceived poor value for money, particularly regarding portion sizes and menu items.
Positive Experiences
Despite negative feedback, many customers shared positive experiences, highlighting friendly staff, good ice cream, and efficient service.
- JKJim KuchNov 8, 20251.0Never eat hear again asked for fresh pattys on my burgers he said yes allways fresh i said nice an got burgers luke warm not fresh tase like old hamburgers never go to west kelowna dairy queen ever agaiin unless u wanna be lied to an get old food🤮. Nov/07/2025
- CLChristine LOct 21, 20251.0I ordered food for my daughter to the wrong Dairy queen location. Google says this location on Dobbin Rd does not open until 11am. The other one in West Kelowna was open and said HWY 97, so I assumed and shouldn't have, that I had the correct place. The older front counter lady was extremely rude to a 15-year-old girl. I had no issues paying for another burger for her as this way my mistake. But making a young girl bawl her eyes out in the parking lot was not ok. You are in customer service, people make mistakes, you get paid by the hour and the burger that's not getting eaten now, wasn't even ordered from your location. Customer service needs some major work.
- SGStefan GeeOct 7, 20251.0Stale pretzel sticks, I have an allergy to peanuts they managed to get my girlfriends peanut flavored blizzard all over mine. There was a bite taken out of my girlfriends chicken fingers. We compared the bite shapes. I am flabbergasted by the lack of hygiene and the disgusting conduct occurring here. I used to love getting for from dairy queen
- KKKÿleOct 3, 20251.0Very poor customer service at this location. Ordered two chicken ranch snack wraps with extra cheese, I received NO cheese on the wraps a dab of ranch and some rotting pieces of lettuce. Remade the wraps at home with cheese, fresh lettuce and reheated the chicken in the air fryer. Called to talk to them because the rest of the order was fine, was met with attitude and told I would get a call back after their “investigation.” Two days later, no call back. I call them and get more attitude. Keep the $.85, clearly you need it if you’re giving customers bad food and hoarding the cheese for yourselves. The other DQ is a little bit further to drive but at least you get what you order there and friendly service. *No DQ, I am not going to email you, I’ve said what I needed to here, the franchisee owners are the two that I talked with, so they are well aware of the situation, they just don’t care.*
- FJFran JolySep 26, 20255.0Excellent service and food.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and desserts does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature Blizzard® treats, shakes & malts, Grillburgers®, chicken strip baskets, and DQ cakes.
What are the operating hours of Dairy Queen Grill & Chill in West Kelowna?
The restaurant is open daily from 11:00 AM to 10:00 PM.
Is there seating available at Dairy Queen Grill & Chill?
Yes, Dairy Queen Grill & Chill offers both indoor and outdoor seating along with high chairs for kids, making it family-friendly and wheelchair accessible.
Does Dairy Queen Grill & Chill provide drive-thru service?
Yes, the location features a drive-thru for convenient ordering and pickup.
Are there restroom facilities available at Dairy Queen Grill & Chill?
Yes, the restaurant has restroom facilities available for customers.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place a pickup order online through their official order site at https://www.dairyqueen.com/en-ca/order/pickup/n/27163/.
Are there any exclusive deals available for Dairy Queen Grill & Chill customers?
Yes, customers can download the Dairy Queen app to access exclusive deals and mobile rewards.
What nearby restaurants can I visit along with Dairy Queen Grill & Chill in West Kelowna?
Nearby dining options include Boston Pizza Westbank B.C., Gatekeeper Restaurant for breakfast and brunch, Turtle Jack's West Kelowna for American cuisine and bar, and Cherry Pit Restaurant for diner-style meals.
Are there any nearby hotels if I want to stay close to Dairy Queen Grill & Chill?
Yes, DoubleTree by Hilton West Kelowna and Holiday Inn West Kelowna are nearby hotels where you can stay.
What nearby recreational places can families visit before or after enjoying Dairy Queen Grill & Chill?
Families can visit Kids Care Spray Park and West Kelowna Dog Park, both nearby and great for outdoor fun and activities for children and pets.