I ordered online from KFC for pickup, and after waiting 15 minutes, they hadn't even started processing my order. It seems you have to show up and tell them you placed an online order before they even begin preparing it, which defeats the whole purpose. Then, they gave me the wrong item, and only after I insisted did they correct it. On top of that, I paid for a large bag and was given a tiny one that barely fit my food. Disappointing experience—I wouldn’t recommend this store and will probably not go back.
VF
Valeria Fernanda
Apr 6, 2026
1.0
I’m never the type of person to complain about something little, people make mistakes I know. But today I went to this specific KFC and all I can say is how bad this location is. The staff is friendly but they really need to work on communication and productivity. I’m disappointed in the food, service and overall experience. Took about 15 minutes to get my food and another 5 for my drink since they forgot that. I really don’t like to criticize but I thought id be doing more good warning people not to waste their time rather than not. Not cool guys! PS, Don’t order the corn bowl, it’s unseasoned and cold just like the rest of the food.
JB
Javan Belcourt
Mar 24, 2026
1.0
A simple order - Popcorn chicken & fries with 25 minutes to receive the order - NO apology no concession - take your food - see you later - Oh we had a large order before you - darn!
TM
Tania / Meowka
Mar 24, 2026
1.0
The food is great and when I was here before (months ago) all was great. But now the service is awful. I'm not talking about the attitude as I understand those people are tired and still try to be nice.
BUT. We ordered food to dine-in first. 2 combos. It took them around 15 minutes. I wish they were just busy but I saw the tray with our sandwiches and fryes on the shelf for a while just sitting there. And than they didn't remember what drinks we ordered and gave us the wrong size.
After it we took one more combo as a take-out for someone else. It took them around 20 minutes. Again I saw the items on the shelf for over 10 minutes. Just sitting there. And the open bag beside. I stood watching all the time. This of course ruined our plans and we were late to meet with the person who got the food.
This is the defenition of "fast food" at this location. Staff barely move, items sit on the shelf, they are almost cold when you get your order.
If I knew it would be like this I would have chosen another food place. There is an AW literally next to this location.
I love the food and had no issues coming by a couple of times before. But after today's experience I would not reccomend it to anyone and probably won't return myself
This KFC is located at 3147 Douglas Road, Victoria, BC, V8Z 6E3, Canada.
What are the opening hours for this KFC?
Open Monday to Wednesday and Saturday from 10:00 to 18:00, Thursday and Friday from 10:00 to 21:00, and Sunday from 10:00 to 17:00.
What is the main contact phone number for this KFC?
You can reach this KFC at +1 778-432-4006.
Is this KFC location halal certified?
Yes, this KFC is categorized as a Halal Restaurant.
Where can I find more information or order online from this KFC?
Visit their website at http://kfc.ca for more information and ordering options.
Are there other fast food options near this KFC location?
Yes, nearby options include Manchu Wok (Chinese), A&W Canada and A&W (burger restaurants), New York Fries, Subway, TacoTime, Arby's, and Umi Sushi Express.
What shopping facilities are close to this KFC?
Nearby shopping destinations include Champs Sports, Mayfair Shopping Centre (which offers stores like Koodo Mobile, Claire's, Reitmans, and Mountain Warehouse), and Staples.
Are there any coffee shops or cafes near this KFC?
Yes, nearby coffee shops include Tim Hortons and Starbucks Canada, great for a drink before or after your meal at KFC.
Is there a bank near this KFC location if I need to withdraw cash?
Yes, CIBC bank branches are located nearby for your banking needs.
What is a recommended plan for a day around this KFC location?
You can start with shopping at Mayfair Shopping Centre, grab some coffee at Starbucks or Tim Hortons, have a meal at KFC or one of the nearby restaurants like Manchu Wok or TacoTime, and then finish with a visit to Purdys Chocolatier for some sweets.
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