Subway

3.4
291 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Victoria Subway® Restaurant at 3400 Douglas St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3400 Douglas St, Victoria, BC
V8Z 3L5, Canada

Hours

Reviews

3.4
291 reviews
5 stars
100
4 stars
75
3 stars
24
2 stars
14
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and unprofessional.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and unwashed hands by staff.

Food Quality

Several reviews mentioned issues with food quality, including stale bread, freezer-burnt items, and incorrect sandwich orders.

Staff Training

A common theme was the need for better staff training, particularly in customer service and food safety protocols.

Mixed Experiences

While many reviews were negative, a few customers did report positive experiences with food quality and service.
  • JW
    Jennifer Winget
    Nov 4, 2025
    1.0
    Came to the store in the evening as I usually do everyday. There was a guy ordering a lot of subs, there were two girls working . Weird thing is one of the worker had a kid and shouting for her . And I was waiting to get my chips and drink for long time and the lady with kid left and left the only girl alone in the store. As she can see store is busy how someone can work alone. Really unprofessional staff And who makes sandwiches wearing a jacket
  • AM
    Alanna Mierzwinski
    Oct 27, 2025
    1.0
    Horrible customer service was completely rude and wouldn’t listen what so ever
  • BJ
    Bero Jin
    Oct 26, 2025
    1.0
    Visited around 9:50 AM today and had a terrible experience. The staff working at that time was rude and completely unprofessional — no greeting, no response, just silence and attitude, acting like he didn’t want to be there. It was very uncomfortable and disappointing. I love Subway, but I’m not coming back to this location again.
  • KK
    Karamveer Kaur
    Oct 6, 2025
    1.0
    We went there today one of the staff member who was taking order at the front she doesn’t know meaning of costumer service I think. No smile, No greetings just Attitude
  • RB
    Richard Burns
    Oct 3, 2025
    1.0
    Absolutely terrible never go to this subway no bathroom did not put what I wanted on my salad i went to pay all I had was a 50 dollar bill and the owner would not accept it and would rather throw out the food instead of changing my money I would have taken change for my money shame on you I know alot of people that will never step foot in your place so you're loss going to the bbb Apparently I have to give you a rating. Since minus rating you get a minus 5.👎👎👎👎👎

Frequently Asked Questions About Subway

Where is Subway located in Victoria, BC?

Subway is located at 3400 Douglas St, Unit 204, Victoria, BC, V8Z 3L5, Canada.

What are the operating hours of Subway at 3400 Douglas St?

Subway is open Monday to Friday from 7:00 AM to 11:00 PM, Saturday from 8:00 AM to 10:00 PM, and Sunday from 9:00 AM to 10:00 PM.