Subway

Reviews

• SS

  Sukhpal Singh

  Dec 16, 2025
  2.0
  I don't usually write critical reviews, but after my recent experience, I felt compelled to share both feedback and a suggestion for management. I am a huge fan of the Peri Peri Chicken Bowl and am a very regular customer, ordering it at least twice a week from other locations. Unfortunately, my visit here did not meet the standard I've come to expect. First, I specifically asked the staff member to omit spinach and lettuce from my bowl, but she added them anyway. I then had to have them removed. More importantly, the quality was disappointing. The bowl seemed incomplete—even after I asked, I believe key ingredients were missing from the top. Most notably, the chicken did not seem to be freshly marinated before being heated, which significantly impacted the flavor. For reference, I find that the location at 3749 Shelbourne St Suite #209, Victoria, BC V8P 5N4 has by far the best taste and consistency. I would strongly suggest that the team here take notes from the staff at that branch to improve their preparation and attention to detail.
• PC

  Pat C. C.

  Dec 11, 2025
  1.0
  Dirty restaurant, likely violating health codes. Had to ask the person making my sandwich to change their gloves. They had gloves on when I arrived, proceeded to touch the cash area with same gloves then wanted to make my sandwich. This completely defeats the purpose of gloves. I watch him improperly measure my ingredients as if making a sandwich based on how much he likes or dislikes a customer. No lids on any of the food, no beard net worn by employee, rotting vegetables in the trays. Not returning here. I will be reporting this restaurant and any other subway establishments that operate this way to the food health & safety board. You are not meeting health standards on any front. This place is disgusting to say the least, and the employees show no desire to make improvements. Needs to be shut down in favour of a local sandwich shop.
• ZM

  Zoey Mattison

  Dec 2, 2025
  2.0
  I've been coming here regularly for a while, and I've given them the benefit of the doubt. It's time to speak up. 1. "Art is subjective" is a true statement when it shouldn't be. This location is severely lacking on the "artist" department of "sandwich artist". It's starting to aggravate me to the point where I may not come back after today. It's all over the place. Some employees make perfect sandwiches, others throw the stuff on like is the last thing they want to do. Today I got a 6" where everything was concentrated in the middle. I was actually shook watching the server make the sandwich. I couldn't believe what I was seeing. Might as well have been a 3" at that point, and the top half of the bread was folded in on itself during wrapping as well. The sandwich artist serving me looked dead inside, just like the sandwich. Honestly it may have been the most pitiful subway sub I've ever had, and I've been eating them for at least 20 years. 2. Price fluctuations or entry errors? I got charged two different amounts for the same sandwich twice in one day. Hope it was an honest mistake the first time and not fraud. I know it wasn't a price increase because I was charged the correct price the second time. (I always order the same sandwich and it's always the same price). Maybe I should have spoken up when they entered Tuna instead of Turkey, but I'm a customer and assume they know how to do their jobs. I only bring this up because it happened again today. Fool me once - shame on me. Fool me twice? I'll take my money elsewhere. 3. The meaning of cleanliness.. ..is lost here. I never want to sit in because people's leftovers can be found on every bench and table, big and small. The same dirt mark has been on the same bench for weeks. Maybe put a little elbow grease into it? Looks like someone spilled something sticky and it began collecting everything it could. Now it's black and highly unattractive. Honestly. Just grab a cloth and scrub it. Or do you not have enough employees for that?

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