Mixed experiences reported; while some staff were praised for their helpfulness, others received complaints for poor service and slow checkout.
Pricing Issues
Many customers found prices to be high and felt that the store was overpriced compared to competitors.
Product Quality
Concerns raised about expired and spoiled products, particularly in the deli and bakery sections.
Store Cleanliness
Generally positive feedback on store cleanliness and organization, though some issues with specific areas were noted.
Delivery Experience
Delivery service received praise for timeliness and professionalism, but there were complaints about missing items.
EC
Eddy Cliffe
6 days ago
5.0
I normally shop here over other save ons in Victoria, I went to west side village on Wilson and had a much different experience, the staff at your store have a high morale and the staff at the other store do not.
If you have a problem ask to speak with Warren, when asking him about how he would handle the situation he would have handled it the way I expected.
The regional manager had just called me within 1 hour of having this problem and i feel valued by his prompt response and his offer to fix the situation.
Thank you leonal
RP
Rick P
Nov 16, 2025
5.0
Some good deals some exspensive.
My go to if walmart doesn't carry it
RL
Rob Lauritsen
Oct 30, 2025
1.0
Today, I was shopping at my local save.On foods, grocery store at tillican mall.I was at the deli department trying to order a side of mac and cheese, which stays right on their menu, a dollar ninety nine.The customer service associate proceeded to argue with me regarding this.Telling me it needed to come with a meal.I purchased a pot pie and in my mind.That's a meal.He refused to sell me the mac and cheese and continued to argue with me.This is not an employee.This store should employ and I will not be returning.I have been a customer of this store since it was safeway.And this employee has bittered my taste. I will not be back and I suggest other folks.Steer clear of this place.And they're foul stacked..
AT
Alison Tommy
Oct 13, 2025
5.0
Always good shopping experience here
SB
Sandy Bourbeau
Oct 9, 2025
5.0
The service from staff in pharmacy and grocery store is excellent. They are always willing to help. Recently, Josie? at customer service helped me find 'liquid smoke'. The pharmacy staff are incredibly kind and helpful.
Which payment methods are accepted at Save-On-Foods?
Save-On-Foods accepts debit card payments and does not require cash-only transactions.
How can I contact Save-On-Foods customer service?
You can contact Save-On-Foods customer service by phone at +1 250-384-7714 or email at customer_service@saveonfoods.com.
Does Save-On-Foods have an online presence?
Yes, Save-On-Foods has a website at https://www.saveonfoods.com/ and a Facebook page called SaveOnFoodsTillicum.
Which nearby places can help me find Save-On-Foods or complement my visit?
Nearby places include London Drugs, Tillicum Medical Clinic, Starbucks, and Tillicum Centre shopping center which can help you find the area or offer additional services during your visit.
Are there any nearby coffee shops where I can stop before or after shopping at Save-On-Foods?
Yes, Starbucks and Starbucks Canada are nearby coffee shops where you can enjoy a beverage before or after shopping at Save-On-Foods.
Can I access fitness facilities near Save-On-Foods?
Yes, Anytime Fitness gym is located nearby, providing opportunities for fitness and recreation near Save-On-Foods.