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Quality Foods

4.2
(1306 reviews)

Business Details

#110-27 Helmcken Road, Victoria, BC
V8Z 5G6, Canada
(778) 265-7012
https://www.qualityfoods.com

About

Grocery Store
Quality Foods is a Vancouver Island-based full-service grocery Co, employing over 1200 people in 13 stores on Vancouver Island and in Powell River BC.

Location

Quality Foods
#110-27 Helmcken Road, Victoria, BC
V8Z 5G6, Canada

Hours

Reviews

4.2
1,306 reviews
5 stars
659
4 stars
420
3 stars
126
2 stars
34
1 star
67

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising the Chinese food and breakfast options, while others reported issues with freshness and preparation.

Customer Service

Customer service experiences vary widely; some staff are praised for friendliness, while others received complaints about rudeness and inefficiency.

Cleanliness

The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.

Pricing Issues

Many customers find prices to be higher than competitors, with some expressing frustration over limited stock and availability of sale items.

Staffing Concerns

Frequent complaints about understaffing leading to long wait times and poor service during peak hours.
  • BA
    Brian Anderson
    4 days ago
    2.0
    I miss Quality foods. Now just a more expensive Save on. Less island products, less staff working (never had line ups before corporate buy out, definately had cut back on staffing). Daily deals are more limited. Too bad, because it was a great store before. On a positive, staff are great and hot food options have stayed.
  • BH
    Brad Hlasny
    Feb 6, 2026
    4.0
    My neighbour grocery store - I have a few close by but I keep going to QF. Nice readymade food section - Chinese (despite others reviews their chow mein is not good so I don’t order that any more) . Fried chicken, meat pies. Nice place to have a breakfast and upstairs for coffee (server is the best!!).
  • SS
    Spencer
    Feb 4, 2026
    5.0
    No ground pork was out on the shelf, asked the man at the meat counter if there happened to be any around. He ground some up right away and stocked the shelf, awesome service.
  • DD
    Draeson
    Feb 1, 2026
    2.0
    Chinese food counter co worker at 430pm was very unprofessional, he said they charge an extra 50 cents just to portion out chow mein into a different container and instead made us pay $10 for a small container instead very untrained staff in restaurant
  • ED
    Elizabeth Dubney
    Jan 26, 2026
    1.0
    I can’t support Quality Foods anymore due to its connection to the Jim Pattison Group and reports of a property sale to U.S. Immigration and Customs Enforcement (ICE) for a new processing facility. “Elbows up” means being intentional with my money and not supporting the U.S. government or its immigration practices in any way. I’ll be shopping elsewhere. **Update** The sale of the property did eventually collapse, but only after intense and sustained public pressure. This included planned protests at business locations across Canada, a large-scale letter-writing campaign urging Canadian MPs to investigate Canadian companies doing business with ICE, a civilian boycott of all companies owned by The Jim Pattison Group, and a formal letter from the union representing workers at a JPG grocery chain stating they would strike if the sale proceeded. A major advertising firm (Point Blank) that works with JPG also publicly announced it would sever all ties with JPG companies if the deal went through. At the local level, residents of Hanover County, Virginia - the site of the property - flooded a town hall meeting to voice their outrage at the prospect of such a facility being opened in their community. This public response led the Board of Supervisors to vote down the proposed use of the building and to issue a statement to state and federal representatives opposing the sale. Only after all of this - two days after the town hall in Hanover - did JPG release a single-line statement confirming the deal would not proceed: “The transaction to sell our industrial building in Ashland, Virginia will not be proceeding.” They were willing to do the business and profit from an unthinkable deal… just not willing to be seen doing it.

Frequently Asked Questions About Quality Foods

What are the operating hours of Quality Foods?

Quality Foods is open every day from 7:00 AM to 10:00 PM. On November 11, 2025, it will be open from 12:00 PM to 8:00 PM due to holiday hours.

Where is Quality Foods located?

Quality Foods is located at #110-27 Helmcken Road, Victoria, BC, V8Z 5G6, Canada.

Brand Certified Facts from Quality Foods

Quality Foods partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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