Papa Johns Pizza

Reviews

• AO

  Aima Ogodo

  Dec 17, 2025
  1.0
  Papa John’s in Langford is probably the worst location I’ve dealt with. I stopped ordering from them over six months ago because they had made errors on my order several times. The last incident before I stopped ordering completely really upset me. When I reported it, the manager reached out, but instead of taking accountability, he dismissed all my complaints and simply offered me a free pizza. It felt like my concerns weren’t taken seriously at all, almost as if he assumed I was complaining just to get free food. I ignored the message and stopped ordering from them. A couple of weeks ago, I decided to give them a second chance. I thought maybe things had changed and that I had moved past the frustration. I honestly wish I hadn’t. I placed an order and realized immediately after submitting it that I forgot to change the sauce from the original pizza sauce to BBQ sauce. I do not like the original sauce. As soon as I noticed, I started calling the store to update the order. Their phone system clearly gives you an option to either update or cancel your order, but no matter how many times I called, I could not get through to anyone. Because of that, I drove straight to the store. When I arrived, my pizza wasn’t ready yet. I explained calmly that this was my mistake and that I had been calling repeatedly to update the order but couldn’t reach anyone. The manager was extremely rude and dismissive. He walked away from the counter, left me standing there, came back later, and when I asked what was going to happen, he told me there was nothing he could do because the order was already made. I showed him my call log to prove I had called several times. Instead of acknowledging that, he became condescending and started raising his voice at me. I asked to cancel the order, again, something their phone system clearly offers as an option and he told me I couldn’t cancel it. At that point, the situation was getting heated, so I walked away. What really bothered me afterward is the question I was left asking myself: if I were a white person, would this interaction have gone the same way? When my complaints were made online in the past, the responses, while still not great, were calmer. This time, being there in person, the tone was aggressive, dismissive, and disrespectful. What made this even worse is that days later, the order tracker was marked as “picked up,” which is completely false. I did not pick up that order. The entire experience was unprofessional and unacceptable. I have now raised a dispute with my bank and will be deleting their app permanently. I will not be ordering from this location again
• DS

  Deeya Sharma

  Dec 11, 2025
  5.0
  got the medium 9.99 deal today and oh my god! mouth watering pizza! ash was absolutely amazing with his customer service i would definitely recommend it to anyone who is craving some hot cheesy pizza! thanks so much ash, youre an asset to papa johns!
• KS

  Kichkin Sam

  Dec 2, 2025
  5.0
  Ash was amazing
• DH

  Darci Hayward

  Nov 24, 2025
  1.0
  Did not receive any dips, even though paid for, and one pizza we received was not even cut :( A disappointing $80 spent.
• NM

  Nathan M

  Oct 26, 2025
  5.0
  Pizza was frickin delicious service was frickin amazing 5 frickin stars overall this frickin shop was frickin awesome please give coupon

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