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McDonald's

3.2
(2085 reviews)

Business Details

1200 Douglas Street, Victoria, BC
V8W 2E5, Canada
(250) 389-1004
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1200 Douglas Street, Victoria, BC
V8W 2E5, Canada

Hours

Reviews

3.2
2,085 reviews
5 stars
496
4 stars
465
3 stars
467
2 stars
255
1 star
402

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported unsanitary conditions, particularly in the bathrooms and dining area.

Service Quality

While some reviews praised the friendly and efficient staff, others highlighted issues with order accuracy and slow service.

Safety Concerns

Several customers expressed discomfort due to the presence of homeless individuals and security issues in the area.

Food Quality

Feedback on food quality was mixed, with some enjoying their meals while others found them subpar or incorrect.

Operational Issues

Customers noted discrepancies in advertised hours of operation and issues with order fulfillment, particularly during late-night hours.
  • KF
    kate funkberries
    3 days ago
    4.0
    It can be sketchy in this location but I just want to praise the workers here. They are very efficient and hard workers. Excellent service every time I'm there! I go to get an iced coffee very frequently.
  • MM
    megavolumequeen
    3 days ago
    1.0
    THE MOST DISTURBING BATHROOM IVE EVER USED IN MY LIFE!!!! The women's bathroom was horrendous. There was fecal matter EVERYWHERE, the toilets were full of urine and toilet paper. There was NO SOAP! I'm a nursing student and was appalled at the state of these washrooms. You can get hepatitis from bathrooms in this state! Shame on you McDonald's! You're going to seriously harm someone!
  • AG
    Aditya Goyal
    Feb 18, 2026
    1.0
    Ordered coffee early morning took 12 mins to make and these clever guys marked it served right away And coffee was colder than water 🤪🤪
  • MT
    Michael Townley
    Feb 14, 2026
    5.0
    Lifting for "health" is boring. Lifting because you want to make everyone who overlooked you regret it? That’s Rigor.Popped in for lunch. The dining area was clean and the staff were keeping on top of the tables. Food came out exactly as ordered and didn't take long. One of the better-managed locations in the city
  • AA
    Adrianne
    Jan 17, 2026
    3.0
    Food was poor. Sorry. Even breakfast was smaller than the palm of my hand. I had a McGriddle Sandwich. The service was ok but people did have to wait. The atmosphere was very poor with homeless people taking up the front of the restaurant with themselves and all their gear leaving laying customers nowhere to sit, Given the violence I've seen downtown, I can understand why the manager wouldn't want to make them move, but it's your restaurant. We took our food to go after seeing the state the seating area was in and the really poor bathrooms with spit on the walls and overflowing needle disposal units. Just to be clear, people were using it for garbage too not just needles. Get a small hot pressure washer and scrub it down. You're in a great location, you just need staff. I hope our next visit is better. Your cashier was very friendly but very nervous of all the people in the store who were quite sketchy.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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