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McDonald's

2.8
(1237 reviews)

Business Details

(250) 592-9627
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
Unit #102-1581 Hillside Avenue, Victoria, BC
V8T 2C1, Canada

Hours

Reviews

2.8
1,237 reviews
5 stars
244
4 stars
212
3 stars
247
2 stars
135
1 star
399

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting poor management and a lack of customer care.

Food Quality

Numerous reviews mentioned issues with food quality, including stale items, incorrect orders, and overall dissatisfaction with the meals.

Service Speed

Customers frequently complained about slow service, particularly in the drive-thru, with some stating they would avoid this location due to long wait times.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions, particularly in the bathrooms, indicating inconsistency in maintenance.

Positive Experiences

Despite the negative feedback, there were a few positive mentions of friendly staff and good service, particularly from individual employees.
  • FR
    Fahim Rahman
    3 days ago
    1.0
    Rude customer service
  • A
    이지은
    5 days ago
    1.0
    I don’t usually write reviews like this, but I want to leave this feedback for improvement. My children love McDonald’s, so we go once or twice a week. We’re very familiar with the taste since we usually order the same menu items. This time, however, we visited this location instead of the two branches we normally go to, and we were very disappointed. The McNuggets and fries here were noticeably different. The color was darker and dull compared to other locations, and the food tasted like it had been cooked in old oil. It had a greasy, stale flavor. McDonald’s is a place many students visit because of its reasonable prices, but it made me question whether food that feels this unhealthy is acceptable. There were also several missing items in our order — one drink, two Happy Meal toys, and one nugget sauce — four items in total. The drink tasted overly diluted with water. While we’ve experienced somewhat diluted soda at other locations before (which is why we usually order orange juice or apple juice instead), this branch even seemed to dilute the juice, making it taste very bland. To be honest, we probably won’t be returning to this location.
  • RB
    Randal Brazeau
    Jan 19, 2026
    1.0
    Worst McDonald’s in Victoria don’t order from this store . They genuinely dgaf . Black dried out burger patties hard stale fries, absolute garbage . Find new night staff !!!!
  • FA
    Faxriddin Aliev
    Dec 22, 2025
    1.0
    Обслуга 000
  • TT
    Tyson
    Dec 14, 2025
    1.0
    Is labeled 24 hrs on Google maps but was closed at 0100am when I walked over to get some food.

Frequently Asked Questions About McDonald's

What are the opening hours for dining in at McDonald's located at 1581 Hillside Avenue in Victoria?

This McDonald's location is open for dining 24 hours a day, every day of the week.

Does McDonald's at this location offer delivery services?

Yes, delivery is available 24/7 every day at this McDonald's location.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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