McDonald's

2.8
1262 reviews
Drive-Thru Curbside McDelivery
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Business Details

Unit #102-1581 Hillside Avenue, Victoria, BC
V8T 2C1, Canada
(250) 592-9627
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
Unit #102-1581 Hillside Avenue, Victoria, BC
V8T 2C1, Canada

Hours

Reviews

2.8
1,262 reviews
5 stars
252
4 stars
222
3 stars
250
2 stars
138
1 star
400

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly service, many reported rude and inefficient staff.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, particularly in drive-thru and takeout.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning stale items and poorly prepared meals.

Cleanliness

The cleanliness of the location received mixed reviews, with some noting it was decent while others reported dirty conditions.

Service Speed

Many customers experienced slow service, especially during busy times, leading to frustration.
  • MK
    M K
    Nov 17, 2025
    5.0
    My drive thru drink order was messed up. I went back later mentioned the same. Karyl helped make it right and fixed the mistake with a smile. Impressed with customer service experience. Thanks :)
  • TS
    Tanishq Sran
    Nov 12, 2025
    1.0
    Hi, I’m a DoorDash driver. When I went to pick up an order today, the staff refused to give it to me, saying it needed to be in a bag. However, I saw another delivery driver — who was also Filipino, like the staff — receive their order without a bag right in front of me. When I asked why there was a difference, the staff member said that he is a “regular driver,” so they don’t need to use a bag for him. That is completely unfair and unprofessional. It clearly showed favoritism and disrespect toward me. When I asked for the manager, the same staff member said she was the manager on duty. She spoke very rudely and disrespected me in front of customers. Please investigate this situation. All drivers should be treated equally and respectfully, with the same rules applied to everyone.
  • YT
    Yared Temesgen
    Nov 11, 2025
    4.0
    Serving best burger in town
  • MR
    Misha Rostov
    Nov 9, 2025
    1.0
    The staff at this McDonald's is unpleasant, rude, and especially the woman in the blue shirt, as far as I understand, she's the manager.
  • HS
    Harman Sahota
    Oct 27, 2025
    1.0
    I had a very bad experience with A&w 2 days ago. I asked for mc veggie and they give me chicken patty . I took a first bite and realized that it is chicken. How come they made the burger as it is and even put it in Mac veggie box but with chicken patty. I am fully vegetarian, haven’t even ate egg. Due to their carelessness i tried the chicken which was awful. The staff was not very friendly. They didn’t refund for that. I was in hurry and asked for bag then they said they will charge me for bag. I had to go so i didn’t say anything. But they really need to focus on small things so they can’t make this kind of mistakes.
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Frequently Asked Questions About McDonald's

What are the opening hours for dining in at McDonald's located at 1581 Hillside Avenue in Victoria?

This McDonald's location is open for dining 24 hours a day, every day of the week.

Does McDonald's at this location offer delivery services?

Yes, delivery is available 24/7 every day at this McDonald's location.