McDonald's

3.1
1469 reviews
Drive Thru McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1567 Cedar Hill Cross Road, VICTORIA, BC
V8P 2P3, Canada

Hours

Reviews

3.1
1,469 reviews
5 stars
346
4 stars
327
3 stars
309
2 stars
155
1 star
332

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported poor service, including rude staff and frequent mistakes with orders.

Food Quality

Food quality was inconsistent, with complaints about cold or poorly prepared items, as well as missing components in orders.

Cleanliness

Some reviews praised the cleanliness of the location, while others noted issues such as flies and unsanitary conditions.

Customer Experience

Several customers highlighted positive experiences with friendly staff, but many expressed disappointment with overall service and management.
  • IP
    iconic paintingltd.
    Dec 28, 2025
    1.0
    Disappointed with my visit. The fries were not fresh, and the burger wasn’t good at all. Overall, the food quality did not meet expectations. Would not recommend this location.
  • OO
    ozzy o
    Dec 27, 2025
    1.0
    Had a disappointing experience at the Shelbourne McDonald’s on Christmas Day. The manager, Russel, was rude and dismissive and did not take our request seriously. This is a safety and respect issue and should be handled better.
  • SR
    Sarabjeet kaur Rai
    Dec 25, 2025
    1.0
    I have visited this McDonald’s many times, and unfortunately my experience has been bad every time. The staff are consistently rude and unhelpful. When I mentioned that an item was missing from my order or asked for the bag I had ordered, they handed me the condiments in a very rude manner. There was no smile, no courtesy, and they did not say “thank you” or “have a good day.” Overall, I am very dissatisfied with the service at this location, and I will not be visiting this McDonald’s again.
  • AO
    Ali Osman
    Dec 25, 2025
    1.0
    Bad customer service, we asked them to keep out of cross contamination and they barely cared and just made our order and gave us attitude!
  • RJ
    Ronno Jonno
    Dec 19, 2025
    1.0
    Didn’t let me go through the drive through while hammered at 2:00 AM because I wasn’t in a car. These workers encourage drunk driving I guess

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1567 Cedar Hill Cross Road?

McDonald's is open 24 hours every day, from 00:00 to 23:59.

Does McDonald's offer drive-through service and what are its hours?

Yes, McDonald's has a drive-through that operates 24/7, open from 00:00 to 23:59 every day.