Many customers reported rude and unprofessional behavior from staff, with several instances of poor communication and accountability.
Cleanliness
Some reviews praised the cleanliness of the location, while others noted dirty tables and unsanitary conditions.
Food Quality
There were mixed reviews on food quality, with complaints about cold and incorrect orders, but some customers enjoyed their meals.
Service Speed
Numerous customers expressed frustration with slow service, particularly in the drive-thru and at the counter.
Family-Friendly
The location is appreciated for being family-friendly, with positive feedback on staff interactions with children and birthday party experiences.
BC
Ben Cracknell
3 days ago
3.0
We’d like some bike racks please 🙏
AM
Angela Mcintosh
4 days ago
1.0
BEWARE of Double/Triple charging!! While picking up food from the drive-thru the staff told me after I tapped that it didn’t work. So I proceeded to tap again, this time holding the machine so I could see if it went through. I saw the green check mark and heard the beep indicating it went through. The Manger can and said that I need to tap again, and when I refused he said if I tap again he will reverse the charge. I tapped again and after I checked my bank account and they had changed me 3 times. The manager said the money will be returned to me by tomorrow. That was a lie. I was later told to do a charge back which costs me $5.00 per transaction. I asked McDonalds to pay for my charge back fee and they went radio silent.
Don’t be fooled and tap again. They over charged me $58. I won’t go back.
SA
Sven Aesirson
Feb 14, 2026
1.0
The fries are often under cooked and they always forget itema from my order, so far the last 3 times in a row they have messed something up or fogotten items specifically.
CB
charles balcuon
Feb 13, 2026
3.0
Waited almost an hour just to get my food at the front
AP
Anamika Panwar
Jan 26, 2026
1.0
I ordered a meal and everything was fine at first. Then I sent my sister to get a McVeggie burger, and the staff gave her a chicken burger instead. When I clearly pointed out that it was chicken and sent her back, the staff straight up denied their mistake and blamed us for it. On top of that, they refused to change it to what we actually ordered. Extremely unprofessional, rude behavior and zero accountability. This is not how customers should be treated.
Very disappointed !
What are the operating hours of McDonald's at 1742 Island Hwy, Victoria?
McDonald's in Victoria operates 24 hours every day, Monday through Sunday.
When is delivery service available at this McDonald's location?
Delivery is available daily from 4:30 AM to 3:30 AM the next day.
What are the drive-through hours for this McDonald's?
The drive-through is open 24 hours every day, Monday through Sunday.
Does this McDonald's offer in-store pickup and delivery services?
Yes, this McDonald's offers both in-store pickup and delivery services.
Which payment methods are accepted at McDonald's Victoria?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Is there a McDonald's location nearby this McDonald's at 1742 Island Hwy?
Yes, McDonald's Colwood is nearby and offers similar fast food services.
What recreational facilities are near this McDonald's in Victoria?
West Shore Parks & Recreation and Juan de Fuca Recreation Centre are nearby venues for sports and recreational activities.
Are there family-friendly shopping options near McDonald's at 1742 Island Hwy?
Yes, TJ's the Kiddies Store offers children's clothing and is located nearby.
What types of meals can I expect at this McDonald's?
McDonald's serves breakfast, lunch, and dinner, including coffee and dessert options.
Where can I find the full menu and place an order online for this McDonald's?
You can view the full menu at https://www.mcdonalds.com/ca/en-ca/full-menu.html and place delivery orders at https://www4.mcdonalds.ca/mcdeliverycanada/.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: