Many customers reported issues with incorrect orders and missing items, leading to frustration and wasted time.
Service Quality
Feedback highlighted a mix of friendly and unprofessional staff, with some customers praising individual employees while others noted rudeness and lack of enthusiasm.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and overflowing garbage, impacting the overall dining experience.
Food Quality
While some customers enjoyed fresh and well-prepared food, others complained about cold items and poor preparation.
Speed of Service
Numerous reviews indicated slow service times, particularly in the drive-thru, contributing to customer dissatisfaction.
LR
Laurie Robb
Dec 21, 2025
1.0
McDonald's?
CC
Cookie
Aug 13, 2025
1.0
That came through and I asked for a quarter pounder with the meat on the side. Wait for my order. Drove through to find meat on my burger, so I go again through the drive through to have them replace my burger and this time, they send me away with a big mac and another burger in the bag. I don't have time in my schedule to be going through the drive through all day to get my meal done the right way the first time. So I left just eating fries for my lunch and tossed the 3 burgers because they were not what I ordered and I don't eat meat. Complete waste of my time, my money and food.. Please hire people who speak english and are competent enough to get peoples meals correct the FIRST time
I decided to come to your mcdonald's, because the one on the colwood, strip doesn't know how to fulfill their orders by adding everything that's supposed to be on, they're mcmuffins like mayo and cheese. That was a double drive through aswell and still not correct.
Hire english speaking people. Stop wasting people's time and money and excessive food waste.
I have my name on your order page so it will be replaced properly next time as I did not have time to return a third time
Disappointed and actually not surprised. Do better