Customers frequently reported long wait times for orders, both in-store and at the drive-thru, often exceeding acceptable limits for fast food.
Food Quality
Mixed reviews on food quality; while some praised fresh and tasty meals, others complained about cold, reheated, or poorly prepared items.
Staff Attitude
Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and lack of attention.
Cleanliness
Concerns were raised about hygiene standards, including dirty floors and staff not wearing appropriate attire.
Order Accuracy
Numerous complaints about incorrect orders and missing items, indicating a need for better order management.
ZB
Zdis Bo
6 days ago
5.0
This is my favorite KFC restaurant. I live in the city of Victoria, but I specifically drive to Langford just to visit this location because it is the cleanest restaurant on Vancouver Island.
The restaurant is always very clean, smells fresh, and the staff are very friendly. The employees work in an organized and efficient way, and orders are prepared quickly. You don’t have to wait a long time like in many other locations.
This restaurant is a great example for other KFC locations.
MR
Ma. Carmela Rondez
Jan 4, 2026
5.0
Their service was great l,and the staff were very polite and helpful.
TF
Thomas Finch
Dec 24, 2025
4.0
Great chicken and a nice/clean interior. Service is a little slower but they're short staffed so it's understandable.
MD
Mark Drew
Dec 23, 2025
1.0
Ordered pickup ahead of time online, got the email confirmation with a pickup time, finally got my order almost half an hour past said time. Not this first time the service here has been disappointing. Treated like a second class citizen by staff. Not easy to understand either.
LD
Luciano D'Angelo
Dec 6, 2025
1.0
Nobody in line up. Guy who took order could barely speak English or understand English. I try to have patience with the language part as I know not easy to learn another language. But it does get frustrating! Took him much longer than should have to order something very simple! We get to the area to pay and pick up food and they say 10 minute wait to get a deep fried chicken burger. So all in all took clise to 20 minutes when no other customers.
No one was in front of us or behind us.
I can see why they are not busy!
Not cheap either, one chicken sandwich combo and one small side $22.00. Food okay, but should be great for the cost!
What are the operating hours of KFC at 857 Terlane Avenue in Victoria, BC?
KFC at 857 Terlane Avenue is open daily from 10:30 AM to 11:00 PM.
Where is the KFC location in Victoria, BC?
The KFC is located at 857 Terlane Avenue Unit 105, Victoria, BC, V9B 5R1, Canada.
What types of cuisine and services does KFC offer?
KFC is a fast food restaurant specializing in chicken wings and fried chicken takeaway with halal menu options available.
How can I contact the KFC at 857 Terlane Avenue?
You can reach KFC at +1 778-400-0887 for any inquiries or orders.
Is KFC at this location suitable for takeout orders?
Yes, this KFC is a take-out restaurant, ideal for picking up fast food and chicken wings.
Does KFC in Victoria, BC have an official website?
Yes, you can visit their official website at http://kfc.ca for menu details and promotions.
What popular food and drink spots are near KFC at Terlane Avenue?
Nearby popular spots include Pho Vy Vietnamese Restaurant for Vietnamese cuisine and Starbucks Canada if you want coffee or a quick drink before or after your meal at KFC.
Are there fitness centers near the KFC on Terlane Avenue for a workout before or after dining?
Yes, Oxygen Yoga and Fitness and Summit Fitness gyms are nearby, perfect for a workout session before or after your meal at KFC.
Can I visit any shopping or service locations near KFC for a combined outing?
Yes, Belmont Market BC shopping center is nearby for shopping, and services like NexGen Hearing and HearingLife are also close by, so you can combine your visit to KFC with shopping or healthcare needs.
Are there other food options close to KFC on Terlane Avenue if I am dining with friends with varied tastes?
Yes, nearby options include MOD Pizza for pizza lovers, A&W for burgers, Sushi Langford and Sushi Belmont for sushi fans, and Mucho Burrito for Mexican cuisine, providing diverse dining choices near KFC.