Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- [Free/Paid] wi-fiNot available
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.4
329 reviews
5 stars
101
4 stars
74
3 stars
75
2 stars
19
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive behavior from staff, leading to a negative experience.
Food Quality
Numerous reviews highlighted issues with food quality, including small portions, cold items, and inconsistent preparation.
Cleanliness
Several customers noted that the dining area and restrooms were dirty and in need of maintenance.
Service Speed
While some customers appreciated the quick service, others experienced long wait times and slow service.
Product Consistency
Customers expressed dissatisfaction with the inconsistency in portion sizes and product quality compared to other locations.
- EBElise Black6 days ago1.0I am writing to express my disappointment with my experience at your location today. I ordered a Blizzard, which, unfortunately, was not filled to the standard I expected for the price paid, the portion size was noticeably small. More concerning, however, was the interaction with a crew member named Stef (name tag noted). Her communication was very rude and dismissive. I usually enjoy visiting your establishment, but this experience fell significantly short of expected customer service and product quality. I hope this feedback can be used to provide additional training to staff regarding customer interactions and product consistency.
- JMJim MastSep 20, 20253.0Found this store to be a bit dirty.
- JFJake ForsterSep 15, 20255.0No, drive through but the service was pretty good.
- GCGeoffrey CoccettiJul 16, 20254.0My blizzard melted very quickly apart from that good as always
- SNsithu naingJul 4, 20251.0This review is specifically for Oak Bay location (Foul Bay & Cadboro Bay, Victoria, BC). It is located right next to “the Pet Store” and thought they would have some ideas for a “pup cup”. I asked to see if they offer pup cup while I ordered for the whole family. Instead, the customer service team gave me an empty cup. There might have a language barrier. But it’s the attitude of the customer service team. Eventually, I showed them the internet thread on the internet. One customer service team said “no, we just have empty cup” and both were quite dismissive about it. Eventually, one of them said they could sell me a small ice cream in a cup for the price of small Sundae. Without wanting to deal with it anymore, I just paid for it and got out. Could you please train your staff to be a bit more polite and respectful while providing them with all the necessary information regarding pup treats? I understand that not all franchises offer this. If this location doesn’t offer pup cup, all you have to do is to provide your staff with that information and what your franchise is offering for dogs, how much to charge etc. This location has been my go to since 2002. Today experience left a very bitter taste in my mouth for sure.
Frequently Asked Questions About Dairy Queen Grill & Chill
What kind of food and treats does Dairy Queen Grill & Chill on Cadboro Bay Rd offer?
They serve classic fast-food items including burgers, fries, soft-serve ice cream, signature shakes, and Blizzard® Treats.
What are the regular operating hours of Dairy Queen Grill & Chill in Victoria, BC?
They are open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 10:30 PM on Fridays and Saturdays.
Are there any special holiday hours I should be aware of for Dairy Queen Grill & Chill?
Yes. For example, on November 11th, they open at 11:15 AM; on December 24th, they close early at 4:30 PM; they are closed on Christmas Day; and have adjusted hours on December 26th, 31st, and January 1st.
Is Dairy Queen Grill & Chill wheelchair accessible and family-friendly?
Yes, the location is wheelchair accessible, welcomes families and children, and provides seating and free WiFi.
Can I place an order online for pickup at Dairy Queen on Cadboro Bay Rd?
Yes, you can order online for pickup through their website at https://www.dairyqueen.com/en-ca/order/pickup/n/27288/.
What ways can I get exclusive deals at Dairy Queen Grill & Chill?
You can download the Dairy Queen App from https://www.dairyqueen.com/app for exclusive deals and mobile rewards.
What nearby places can I visit after grabbing a meal or treat from Dairy Queen Grill & Chill?
You might enjoy visiting nearby spots like Nick's Hair Salon for grooming, Cheryl's Gourmet Pantry for deli treats, or relax at Taste - A Place for Coffee.
Are there any nearby coffee shops where I can go after dining at Dairy Queen?
Yes, nearby coffee shops include Starbucks, Serious Coffee, and Taste - A Place for Coffee, great for a relaxing beverage after your meal.
If I need financial or health services near Dairy Queen, what options do I have?
Close by are TD Canada Trust Branch & ATM for banking, Connect Hearing for medical supplies and hearing aids, and CML HealthCare medical center.
Is there a nearby market or grocery store where I can shop around Dairy Queen Restaurant?
Yes, M&M Food Market is located nearby for grocery shopping and essentials.