Dairy Queen Grill & Chill

Reviews

• JJ

  John

  Dec 2, 2025
  3.0
  This review relates to the Oak Bay location. This is a common stop for us after one of the kids’ sports games and that was the reason once again to visit this evening. We have always enjoyed this location, which is why I’ve given three stars instead of the one star experience we had tonight because I don’t want to bring its overall rating down too much. The staff is usually cheerful and the product is usually great but this evening the reception from the woman at the counter was grumpy and the product substandard. After being pressed to order with a clearly impatient tone, my daughter ordered the new seasonal Christmas themed blizzard in her usual polite, friendly tone. She received a curt “sold out” in the dismissive reply, followed by a return of the impatient expression while the staff member awaited the next choice. My daughter then ordered one of the royal blizzards, because she likes the fudge they usually put in the middle. The blizzard was produced, handed over and we left. On the way home in the car, my daughter first had to grab some napkins to wipe copious amounts of ice cream off the handle of the spoon that must’ve been there when it was handed over. That’s never happened before. Then she dug disappointedly to seek out the expected fudge bounty and found what amounted to less than a small spoonful at the bottom of the cup amongst what was already quite soft ice cream. But the better surprise came when we reached home and the lights of our kitchen and she found a long hair emerging from her treat. Gross. Most of it wound up straight in the garbage after that. We like this place, we want to keep liking this place, tonight seemed to be the “B team”. Please do better.
• EB

  Elise Black

  Nov 18, 2025
  1.0
  I am writing to express my disappointment with my experience at your location today. I ordered a Blizzard, which, unfortunately, was not filled to the standard I expected for the price paid, the portion size was noticeably small. More concerning, however, was the interaction with a crew member named Stef (name tag noted). Her communication was very rude and dismissive. I usually enjoy visiting your establishment, but this experience fell significantly short of expected customer service and product quality. I hope this feedback can be used to provide additional training to staff regarding customer interactions and product consistency.
• JM

  Jim Mast

  Sep 20, 2025
  3.0
  Found this store to be a bit dirty.
• JF

  Jake Forster

  Sep 15, 2025
  5.0
  No, drive through but the service was pretty good.

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