Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.6
95 reviews
5 stars
50
4 stars
7
3 stars
5
2 stars
14
1 star
19
EM
Estee Millar
Feb 20, 2026
2.0
I was looking forward to having my first Chipotle experience after hearing about the raves from a CEO for the company and how good AND organic everything was...hmmm..have my doubts about the organic statement and they use sunflower oil...and sauces were a disappointment...as a vegan to find everything premixed (with what?)...the tofu ..cheese..guacamole...I was expecting fresh and singular vegetables without all the mix...too much mystery involved when you are a vegan for good health....and the $18.00 charge for a vegan burrito was way over the top for me...atmosphere was zero!...I was hoping for a Mexican experience of sorts and instead ended up with a confused Indian version of wannabe Mexican cuisine...not to my taste ...disappointed!..won't be going back.
AA
aiza amith
Feb 17, 2026
1.0
I don’t leave negative reviews, but I’ve always had disappointing experiences at this location. The customer service always feels impatient and unwelcoming, and they have so much attitude for no reason. On top of that, the dining area is frequently dirty, tables are not wiped down, which makes the environment feel poorly maintained. I hope management takes both the service and cleanliness concerns seriously.
RC
Rishpal Chahal
Feb 15, 2026
5.0
Just wanted to give a shoutout to the awesome team at Chipotle! Specifically, a huge thank you to the cute young Indian girl who suggested I try the new Chicken Al Pastor. I was hesitant, but wow, it was delicious! Best Chipotle meal I’ve had in ages. Thanks for the great recommendation and service!
And thanks girl if you’re reading this…😄
SP
Shrishty panwar
Feb 12, 2026
3.0
The food here is genuinely really good, that’s why I keep coming back. However, the portion sizes are consistently small for the price. It feels like the servings are very limited. The service has been disappointing many times. On one visit, my friend was sorting out her cards to pay, and the employee said, “Can you just pay?” in an impatient tone, which felt unnecessarily rude. I work in customer service myself, so I understand it can be stressful, but customers shouldn’t feel rushed or spoken to that way.
If you’re looking for a similar option with friendlier service and better portions, I’d recommend the Chipotle in Victoria downtown.
RS
Rose-Anne Spence
Feb 6, 2026
2.0
Went there last night, just before 5pm. Just before the rush.
We ordered 2 bowls. Food looked fresh, tasted great.
HOWEVER.
-there’s only 1 till, and it froze, so this caused a backup of customers.
-no tables were clean.
-we asked twice if tables could be cleaned, mentioning kindly that several were dirty.
-when a staff came out to wipe tables, she did ours and the one next to us. Left all other tables still dirty.
-today I’m midway through my leftovers for lunch, and there’s an approx 1.5in hair. Mine is several inches long, and not the same colour.
I struggle to go back based on this.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 2945 Jacklin Road, Victoria?
Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle Mexican Grill offers both in-store pickup and delivery services.
Which meals are served at Chipotle Mexican Grill in Victoria?
Chipotle Mexican Grill serves lunch and dinner.
Where can I find the online menu to place an order for Chipotle Mexican Grill?
You can view the menu and place an order online at https://www.chipotle.ca/#menu.
How can I contact Chipotle Mexican Grill in Victoria by phone?
You can reach Chipotle Mexican Grill by phone at +1 250-999-2873.
Are there any mobile phone stores near Chipotle Mexican Grill at Jacklin Road?
Yes, nearby mobile phone stores include Bell, Virgin Mobile Canada, and TELUS, which you can visit before or after dining.
What shopping options are available near Chipotle Mexican Grill?
Nearby shopping options include La Vie en Rose for women's clothing, Carter's for children's clothing, Best Sneakers for footwear, and Gap Factory for general apparel.
Are there any other dining options close to Chipotle Mexican Grill?
Yes, nearby dining options include Romeo's Place (pizza and Greek food), Freshii (vegetarian and health food), Edo Japan (Japanese and sushi), Fatburger Langford (burgers), Liberty Kitchen Belmont (restaurant and bar), and Shake It Bubble Tea & Fresh Juice.
What banking services are available near Chipotle Mexican Grill?
Nearby banking services include TD Canada Trust Branch and ATM, TD Bank, and Scotiabank, which can be convenient for your errands during your visit.
Where can I find health and medical services near Chipotle Mexican Grill?
Nearby health and medical services include Westshore Dental Centre and LifeLabs Medical Laboratory Services.
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