On Uber Eats they charge 13.99 for chicken strips but then when you click any the mandatory options (4pc or 6 pc) it charges you another 13.99 so makes it $27 for a 4pc meal?. It’s been like this for months with no fix even though I reported it in January and even showed them in person ( guessing to scam customers if not still fixed) ( want to point out it’s only this location that does this) they also don’t offer any promotions on Uber Eats like every other location and almost no treat options like the other locations on Uber Eats. It’s a shame since it’s so close by but not worth it.
JB
Jasmine Brown
5 days ago
1.0
My partner and I visited this location on April 24 to order Blizzards, and the experience was disappointing from the start. The cashier had significant difficulty understanding our orders and eventually looked to her supervisor for help. The supervisor came shuffling out of the back in sweatpants but appeared dismissive and brushed off the situation rather than assisting.
Realizing we weren’t going to receive much support, we proceeded with our orders. I ordered the new Angel Food Blizzard with added cheesecake, and my boyfriend ordered a s’mores Blizzard (his second choice, the first in which the cashier couldn’t understand).
When we received our orders, mine was incorrect. It was a Strawberry Cheesecake Blizzard. I politely pointed this out, but instead of addressing it directly, the staff turned to their screens to verify whether the mistake was theirs or mine. Once they acknowledged the error, they remade it, but it was still wrong. This time, it had no cheesecake at all and was barely blended.
In fact, both of our Blizzards were poorly made, with the bottom halves consisting almost entirely of plain vanilla soft serve.
Overall, this was a frustrating experience from beginning to end. Despite living within walking distance, we won’t be returning.
NS
Nico Soebagio
Mar 27, 2026
5.0
Excellent customer service, an order was made incorrectly and they replaced my triple flamethrower burger, large poutine and medium milkshake no problem and totally free of charge, and were very friendly about it. I will be coming back :😀
MM
Mary Morris
Mar 14, 2026
3.0
Service is slow. Prices are high. Tables were dirty.
MM
Matt
Feb 21, 2026
2.0
This restaurant is absolutely filthy. It's almost like they don't want to do business. I won't be back.
Does this Dairy Queen location provide outdoor seating and family-friendly amenities?
Yes, it has outdoor seating, seating inside, restrooms, is family-friendly, and welcomes children.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can order for pickup through their website at https://www.dairyqueen.com/en-ca/order/pickup/n/27314/.
Are there any special deals or offers available at this Dairy Queen location?
Yes, you can download the Dairy Queen app for exclusive deals and mobile rewards.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby, you can visit Gyrosa for Greek and Eastern European cuisine, the Four Seasons Musical Theatre for performing arts, or browse the Canadian Tire department store for shopping.
Is there convenient transit or amenities near Dairy Queen Grill & Chill in Victoria?
Yes, nearby amenities include Canada Post for postal services, Rexall pharmacy, Circle K convenience store and gas station, and several beauty salons such as First Choice Haircutters.
Are there other dining options close to Dairy Queen Grill & Chill?
Yes, nearby dining includes Spiceler Indian Restaurant, Mary Brown's chicken restaurant, and the Songhees Food Truck for diverse food choices.
Does Dairy Queen Grill & Chill welcome families with children?
Yes, Dairy Queen Grill & Chill is family-friendly and welcomes children, making it a great spot for kids and families.
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