New York Fries Pacific Centre

Reviews

• MB

  Monkey Balls

  1 day ago
  1.0
  Can’t take one hotdog order correctly. Unbelievable. I recommend literally any other restaurant/fast food place over this.
• SL

  Sourav Lakra

  Apr 5, 2026
  5.0
  Friendly and quick service at New York Fries in Pacific Centre! The staff were really great, the fries were hot, crispy, and super fresh, and the poutine was absolutely delicious. Definitely coming back.
• NR

  Noor Randhawa

  Apr 5, 2026
  5.0
  Had a great experience at New York Fries! The customer service was friendly, fast, and welcoming—the staff made me feel valued and took my order with a smile. The food was just as impressive: fresh, hot, and perfectly crispy fries, and the poutine was absolutely delicious with rich gravy and fresh cheese curds. One of my favourite spots for a quick and satisfying meal
• NN

  Nishan

  Apr 5, 2026
  5.0
  Amazing experience at New York Fries in Pacific Mall! The service was fast and efficient, and Sofia was especially helpful she was patient and took the time to walk me through the ingredients. The food as always, was fresh and delicious. Definitely a spot I’ll keep coming back to!
• TT

  Tanu Tanu

  Mar 17, 2026
  1.0
  I don’t usually write reviews, but as a regular customer at this location, I felt this experience was worth sharing. I often order the nachos fries here, and it’s consistently been great. However, during my most recent visit, the spice level was unusually high. I suspect too much spicy salsa may have been added by mistake. As soon as I noticed, I went back to let them know. While they did start preparing a replacement, my interaction with one of the staff members was disappointing. A shorter gentleman with a beard repeatedly told me that I should have asked for light salsa if I couldn’t handle the spice. I explained that I always order the regular version and have never had this issue before, but he continued repeating the same point. This made the situation unnecessarily uncomfortable and embarrassing. I eventually asked for a refund, which he provided, but his tone and attitude came across as quite disrespectful. I even asked him for his name and questioned me why am I asking his name. On the other hand, the staff member who prepared my food was polite and handled things professionally—this was clearly not her fault, and I appreciate her effort. I’ve also noticed this same employee being rude and overly harsh with other staff in the past, which is unfortunate to see. I hope management addresses this, as it impacts both customers and the team.

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