About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Vancouver Subway® Restaurant at 820 Thurlow St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.7
226 reviews
5 stars
106
4 stars
42
3 stars
21
2 stars
10
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and dismissive behavior from staff, leading to a negative dining experience.
Staff Performance
While some staff members received praise for their friendliness and efficiency, others were criticized for poor service and lack of professionalism.
Cleanliness
The cleanliness of the location was inconsistent, with some customers noting dirty tables and unsanitary conditions.
Food Quality
Several reviews mentioned issues with portion sizes and food quality, including complaints about insufficient toppings and freshness.
Positive Experiences
Despite the negative feedback, some customers highlighted positive experiences with specific staff members who provided excellent service.
- JCJesse ChopNov 14, 20251.0I've been going to this subway for ten years. was always great service. Never again , the employee would not make me the same sandwich I've been ordering for the said ten years so disappointed, this happened today Friday November 14 2025
- LCLayone CarvalhoOct 7, 20252.0The female staff were very rude: they didn’t even say hello and were impatient just because I couldn’t understand them — they spoke very quietly with poor diction, and English is not my native language. I felt very uncomfortable with the way I was treated. The only positive point was the male staff member, who was polite and friendly with customers.
- PDParth DewanSep 20, 20251.0A really horrible experience today as I came to have a meal and do some work on my laptop and I was asked to leave by the staff there, as she had received a message from the manager Monica Sharma to do so. I am a regular there and have meals almost daily at that place. This is shows pathetic customer relationship management and poor staff training on Subway's side.
- CCChengetai ChisinaAug 26, 20251.0I got charged twice on their card machine and they couldn’t refund me the second charge and said talk to customer service. Haven’t been able to reach it poor services and never going to subway again.
- HPHudson PugaAug 5, 20251.0I was getting food here at 9:30 pm cause I was hungry and the lady was hard to understand and was not happy barely talked , way to put a smile on for your customers, overall terrible service seriously, I’ve never had this type of service at subway
Frequently Asked Questions About Subway
Where is the Subway restaurant located?
The Subway restaurant is located at 820 Thurlow St, Vancouver, BC, V6E 1W2, Canada.
What types of meals does Subway serve?
Subway serves breakfast, lunch, and dinner.
Does this Subway location offer in-store pickup?
Yes, in-store pickup is available at this Subway location.
What payment options are accepted at Subway 820 Thurlow?
Accepted payment options include American Express, Discover, Mastercard, and Visa.
Is catering available at Subway located at 820 Thurlow St?
Yes, catering services are available.
Does Subway at 820 Thurlow have dine-in service?
Yes, this location serves dine-in customers.
Are there other Subway restaurants near the 820 Thurlow location?
Yes, there are multiple nearby Subway restaurants in the area.
What other fast food options are near Subway at 820 Thurlow?
Nearby fast food options include Red Robin Gourmet Burgers, which offers American and burger-style meals.
Can I visit other types of stores near Subway at 820 Thurlow?
Yes, there are various stores nearby including Dank Mart (a convenience and candy store) and Tommy Hilfiger (a clothing and fashion accessories store).
Where can I find authentic Japanese cuisine close to Subway 820 Thurlow?
Guu Original Thurlow, a Japanese and Asian tapas bar, is located near Subway at 820 Thurlow.