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Subway

2.9
(170 reviews)

Business Details

5698 Main Street, Vancouver, BC
V5W 2S7, Canada
(604) 327-7824
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Vancouver Subway® Restaurant at 5698 Main Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5698 Main Street, Vancouver, BC
V5W 2S7, Canada

Hours

Reviews

2.9
170 reviews
5 stars
45
4 stars
31
3 stars
20
2 stars
16
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some employees praised for their friendliness and efficiency, while others are criticized for rudeness and poor service.

Food Quality

The quality of food varies significantly, with reports of cold sandwiches, insufficient toppings, and issues with freshness of ingredients.

Cleanliness and Maintenance

Multiple reviews mention cleanliness issues, including broken facilities like the soda machine and restrooms, contributing to a negative dining experience.

Staffing Issues

Many customers noted that the store is often understaffed, leading to long wait times and inadequate service during busy hours.
  • MG
    Michael Gyori
    4 days ago
    3.0
    I swear the bread is narrower than normal here. Has anyone else noticed this?
  • SM
    Shaddai Martinez
    Feb 26, 2026
    5.0
    This food was so nice I can stop eating and everyone thing was so delicious and sam was so nice whith me we chat while I was ordering so nice the woman I want to come back.
  • SB
    satwinder brar
    Feb 4, 2026
    5.0
    Big shoutout to Navrose! She was super helpful, and her smile truly lit up the whole place 😄. The food was fresh, the service was quick, and the whole experience felt amazing. If Navrose’s making your sub, you’re in great hands. Subway — if you’re reading this, give her a raise! 🥪✨
  • KO
    Keenan O'Flynn
    Feb 3, 2026
    1.0
    I feel bad leaving a bad review but you will be disappointed. Pop machine doesn’t work, they barely add any vegetables to your sandwich and it’s just kind of sad in there…
  • A
    Austin !
    Jan 25, 2026
    1.0
    Terrible customer service. I accidentally selected the wrong delivery address and called the store within seconds to fix it. My first two calls were declined. On the third call, someone finally answered and told me the order would be canceled and that I would receive a callback once it was confirmed. I waited over 20 minutes and never got a call back. When I called again, I was told they spoke to the owner and suddenly the excuse was that the order was already made and couldn’t be canceled. Very unprofessional and inconsistent. If your service is really that fast, why ignore calls and then change the story? This felt like nothing but excuses. The staff member said she would call me back but never did and didn’t even try to follow up or keep me informed. No effort to help, no accountability, and very disappointing service. I won’t be ordering from this location again.

Frequently Asked Questions About Subway

Where is Subway located?

Subway is located at 5698 Main Street, Vancouver, BC, V5W 2S7, Canada.

What are the operating hours of Subway at 5698 Main Street?

Subway is open from 8:00 AM to 11:00 PM Monday to Friday, and from 9:00 AM to 11:00 PM on Saturday and Sunday.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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