Feedback indicates a significant decline in customer service quality, with many reviews highlighting rude or indifferent staff.
Product Quality
Numerous customers reported issues with the freshness and quality of produce and other food items, including expired products and poor hygiene.
Pricing
Many reviews mention that prices are excessively high compared to competitors, leading to dissatisfaction among customers.
Store Environment
While some customers appreciate the store's cleanliness and layout, others noted issues with long lines and inadequate staffing during busy hours.
Selection
Customers expressed disappointment with the limited selection of organic and high-quality products, especially after the rebranding to Save-On-Foods.
D5
Diego 514
Nov 8, 2025
1.0
would rate 0 if I could.. OVERPRICED, got even worst since their rebrand; rather drive to IGA, Choices or Fresh Market for fresher meats and more decent prices, worst cash grab in OV pretending to "save on foods"; insane lying, save your hard earned dollars for somewhere else 🤮
DR
Deb Rudo
Oct 28, 2025
5.0
Was getting some salmon filets and asked the courteous fellow behind the counter if he could remove the skins. He was willing and did a perfect job. So nice to have such personal and gracious service. Thanks, Soban!
OL
orianna lacey
Sep 16, 2025
5.0
Great local grocery with all the things I need for guests on charters! I especially love the location since it’s so close to Vancouver yacht life charters - female owned and operated!
BR
Barbara Richardson
Aug 30, 2025
1.0
The store has removed the Pet Parker. What a terrible decision. Great way to alienate your customers.
JC
Jonathan C
Aug 24, 2025
1.0
As this is a walking neighbourhood and this is the only grocery, I frequently visit this shop and every time I go in I leave disgusted, disappointed, and frustrated.
Today it was the purple yams: they are rotting on the shelf, which is designed in such a way that the spoiled majority are hidden from view of customers and presumably restockers. Along with the usual accoutrement of flies inhabiting the onions the hygiene of the produce section at this store is seriously worrisome.
Recently, I observed palettes of dairy left in the aisle during a morning shop. I returned later in the day the same palette was still there, their contents presumable now unsafe for unknowing customers.
What are the regular operating hours for Save-On-Foods in Vancouver?
Save-On-Foods in Vancouver is open daily from 7:00 AM to 10:00 PM.
Are there any special holiday hours for Save-On-Foods?
Yes, on December 24 and 31, Save-On-Foods is open from 7:00 AM to 6:00 PM; on December 25 it is closed; on December 26 and January 1 it operates from 8:00 AM to 6:00 PM.
Where is Save-On-Foods located in Vancouver?
Save-On-Foods is located at 1688 Salt Street, Vancouver, BC, V5Y0E4, Canada.
Does Save-On-Foods sell organic and prepared food products?
Yes, Save-On-Foods sells organic products as well as prepared food.
Which payment methods are accepted at Save-On-Foods?
Save-On-Foods accepts debit card payments and does not require cash only transactions.
What is the contact email for customer service at Save-On-Foods?
You can reach customer service at Save-On-Foods via email at customer_service@saveonfoods.com.
What is the main phone number for Save-On-Foods in Vancouver?
The main phone number for Save-On-Foods is +1 604-872-2730.
Which nearby grocery stores can I visit around Save-On-Foods?
You can visit Urban Fare, which is a nearby grocery store and restaurant located close to Save-On-Foods.
Are there dining options near Save-On-Foods?
Yes, nearby dining options include Subway, Craft Beer Market, Salt Building American Restaurant, and Starbucks for coffee.
What notable places of entertainment are near Save-On-Foods?
Nearby entertainment venues include the Villa OlÃmpica de Vancouver and 2010 Olympic Village, both popular concert and arts venues.