While many customers praised the friendly and helpful staff, there were also complaints about unprofessional behavior from some employees, particularly regarding customer interactions and security.
Product Quality
Numerous reviews highlighted issues with the quality of produce, including complaints about rotten items and poor food safety practices.
Pricing Concerns
Customers frequently noted that prices were high compared to competitors, with some expressing frustration over the perceived lack of value for money.
Store Cleanliness
The store was generally described as clean and well-organized, although some customers mentioned issues with specific areas needing attention.
Delivery Service
Mixed feedback on delivery service, with some customers satisfied with the efficiency and quality, while others reported problems with order accuracy and product quality.
MH
Maddie Hatter
1 day ago
5.0
EXCELLENT customer service. Was yapping on the phone about how i had been hunting everywhere for stranger things cookies/cereal. The store manager heard me yapping and walked me right over to the cereal on an endcap. Insanely sweet & nice. Very much will come back here again!!
RP
Ryan Pace
4 days ago
5.0
Best time to go is early Saturday and Sunday morning not busy at all
SL
Shahin Layeghpour
Oct 16, 2025
1.0
I had an experience for a return with Susan, she was not well behaved, confused of the return process, talking to an indian male friend or colleague in personal clothes and seeking advice from him which I did not appreciate on his imput as it was wrong, and suggesting I was wrong on a how the product should looks like. Then I asked for the washroom code, she said the janitor is cleaning it and I cant use it when there were 2 washrooms avaliable....I said Om I am going to grab a few things and later zi will use the washroom. After finishing my shop, heading toward the washroom, Susan whistle for the indian guy, and the indian guy headed toward the washroom to stop me from using it...!!!! This is just unquie! Let me stop here without saying anything rude...
MM
Maji Meh
Oct 2, 2025
4.0
I want to acknowledge the friendly manager who greeted me with a "Good Morning" and friendly deli lady service I received today. This SOF location is little further away for me but I will shop here more due to the friendly service I received.
CY
Chris Yeung
Sep 27, 2025
4.0
The store is nicely lit and pretty clean. Having a more rewards card will give you not only points to redeem items, but there are certain deals that you need the rewards card for. I usually come here because I like their in house brand Western Family, and it was founded in BC.
What are the regular business hours of Save-On-Foods at 2880 Bentall Street?
Save-On-Foods is open daily from 7:00 AM to 9:00 PM.
Is Save-On-Foods open on holidays?
Save-On-Foods operates on most holidays with modified hours, such as 7:00 AM to 9:00 PM on November 11, and limited hours on Christmas Eve and New Year's Eve; it is closed on December 25.
Does Save-On-Foods sell organic and prepared foods?
Yes, Save-On-Foods offers both organic products and prepared foods.
What payment methods are accepted at Save-On-Foods?
Save-On-Foods accepts debit card payments and does not require cash only.
How can customers contact Save-On-Foods for customer service?
Customers can reach Save-On-Foods via email at customer_service@saveonfoods.com or call the main phone number +1 604-434-5038.
Where is Save-On-Foods located?
Save-On-Foods is located at 2880 Bentall Street, Vancouver, BC, V5M4H4, Canada.
Are there convenient nearby places for pet supplies when visiting Save-On-Foods?
Yes, PetSmart, a pet store and pet services provider, is located nearby for your pet supply needs.
What dining options are available near Save-On-Foods?
Nearby dining options include Boston Pizza and Grandview Boston Pizza, which offer pizza, bar, and restaurant services.
Can customers grab a coffee or smoothie near Save-On-Foods?
Yes, Starbucks is close by, providing coffee, smoothies, and other drinks for visitors.
Is public transportation accessible near Save-On-Foods?
Yes, Bus Stop 51710 (27) is nearby, making it easy for customers to visit Save-On-Foods via public transit.