Customers frequently mentioned cramped aisles and pallets blocking pathways, making navigation difficult.
Pricing
Many reviews highlighted high prices compared to competitors, leading to perceptions of being overpriced.
Customer Service
While some staff were praised for being friendly and helpful, there were numerous complaints about rude service and poor checkout experiences.
Product Quality
Concerns were raised about the freshness and quality of produce and meat, with reports of moldy items and off-smelling meat.
Convenience
The store's location and underground parking were noted as convenient features, although some customers experienced issues with the parking lot layout.
KL
Katherine Lee
Nov 8, 2025
5.0
Our cashier last night was Billy A and he was awesome
SK
sandeep kaur
Nov 6, 2025
1.0
I am giving 1 star to this place. Because yesterday i bought a compass card from this save on foods store. And an old slim lady who was working on the front counter at the entrance of the store gave me damaged and used card. And she also refused to exchange it . Then i asked for refund and she clearly said NO. She was very rude . She told me go with this new damaged card to the waterfront station tomorrow and They can fix this, I cannot help you. But when she gave me the card she did not even checked is it in good condition. After selling the product they don't care its damaged or not and totally refused to exchange or refund. I am really disappointed by the service. It was my first time i went to this store. I am never going to this place again. AVOID THIS PLACE. ‼️‼️employees are very rude, unhelpful.
RL
Rob L
Nov 4, 2025
2.0
SaveOns have the worst self-checkout machines and this one is no exception. You have to cover the bottom scanner to scan your More Rewards card. And then sometimes the offers you loaded don't work and it rings up at regular price and the employee is of no help. A couple of times I just left my items and went home frustrated. I recommend shopping at Famous Foods instead. They deserve your business more.
HM
H Macklemore
Oct 22, 2025
3.0
It's very cramped, with lots of pallets of stock blocking the aisles. Selection is good but being Save On, the prices are absurdly high compared to every other grocer. Bakery is mid; the sourdough is almost $7.
CW
chen wan-lin
Sep 18, 2025
5.0
Nice selection of items. Friendly and helpful staff. 👍