Visit on March 15 in the afternoon.
I had a disappointing experience at the Nesters Market downtown Vancouver location. When I tried to redeem $10 worth of loyalty points at checkout, the cashier (Cherry) asked me to show identification. I was surprised because I have redeemed points many times before and have never been asked for ID for such a small amount.
This also reminded me of a previous interaction with the same cashier. When I purchased a lottery ticket before, Cherry told me that non-residents could not redeem lottery winnings. This was confusing because I had previously redeemed a $1,000 lottery prize without being asked for proof of residency.
Because of these repeated experiences, I felt uncomfortable and singled out as a customer. As a newcomer to Canada, interactions like this made me feel unwelcome. I hope the store can review this situation and clarify its policies so customers are treated fairly and consistently.
AG
Ale Garay
Jan 17, 2026
5.0
Fantastic spot, good variety, good service and a great deli. Ham and cheese were really good!
R
Айвен Run
Dec 25, 2025
1.0
В картах стоит, что 25.12 работает. Я приехал -закрыто!
BK
Binay Krsna
Nov 24, 2025
1.0
Customer service has gone down hill over there!
Who pays your wages? Over the top prices for terrible customer service.
JM
James Marshall
Nov 24, 2025
1.0
One of the most disgusting fridges I've ever seen by the door - the fan was caked in mould. Many of the other fridges didn't look much better. On top of that, the cashiers are oddly hostile when you walk up to a till without following their signs, even when the store is empty. And, the prices are bad too. Shame there aren't more grocery stores in downtown but avoid this one if you can.
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