McDonald's

3.5
729 reviews
Temporarily Closed

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
537 West Broadway, VANCOUVER, BC
V5Z 1E6, Canada

Hours

Reviews

3.5
729 reviews
5 stars
221
4 stars
172
3 stars
165
2 stars
60
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and disrespect towards delivery drivers.

Order Accuracy

Numerous complaints about incorrect orders, missing items, and difficulty resolving issues with mobile orders.

Cleanliness

The location received mixed reviews on cleanliness, with several customers noting dirty tables, restrooms, and overall untidiness.

Food Quality

Customers expressed dissatisfaction with food quality, including overcooked items and incorrect orders, although some praised specific menu items.

Staff Performance

While some staff were noted for being friendly and helpful, others were criticized for lack of engagement and professionalism.
  • EM
    Ella Mendes
    1 day ago
    1.0
    I think I contracted food poisoning for here! I feel terrible. BEWARE!
  • MJ
    mera jarvis
    Oct 17, 2025
    1.0
    Very disappointed with this location...On Friday17, around 5:00 pm i wanted to order a fresh cup of décaféiné coffee..The Supervisor denied my request by telling me they don't have an empty pot to make a new one ......what a great customer service...Ridiculous ....
  • AA
    Ali Muhamad afghan
    Sep 23, 2025
    1.0
    Iam very disappointed with this McDonald's location. Every time Icome here to pick up an Uber Eats or DoorDash order, the staff treats delivery drivers with disrespect. They are rude, unhelpful, and do not value our time. This behavior is unprofessional and needs serious improvement.
  • RM
    Ron Martin
    Sep 6, 2025
    1.0
    Visited this location Aug 24, placed a mobile order for a $1 cone. Immediately noticed my mobile order somehow had 4 Double Quarter Pounder meals added and was over $74! I immediately notified the staff and they did not make the food. Talked to the supervisor Mike G and was told they could not cancel the order in the system or refund me.. huh? He said the only way to get a refund was to contact support in the app. I left with my $1 cone... Terrible customer service! I reached out to support.. and the reply ... "Thank you for reaching out regarding your recent experience with your McDonald’s app order. We sincerely apologize for the confusion and frustration caused by the extra items being added to your order and the difficulty you encountered at the store. Please be advised that, as we do not have the capability to process refunds directly for app orders in-store, we can offer points in lieu of a refund. Your order would qualify for a maximum of 71,000 points; however, since we are only permitted to transfer a maximum of 50,000 points at a time, we will need to request approval from our support team to transfer the full 71,000 points. Kindly let us know if you are amenable to receiving the points so we can proceed with the approval request. We appreciate your patience and understanding. Best Regards, Maria Estela Ref# 01130869" What? I want a refund.. but they offered points that with what I usually buy would get me around $42 in food. A RIP OFF! I reached out and asked for enough points to cover the extra amount - they refused... "Please be advised that the maximum points we are able to offer for this situation is 71,000 points. Unfortunately, if you are not amenable to receiving points, we recommend contacting your bank or credit card provider to request a complementary refund for the transaction." I have reached out to my bank.. they are confused as to why the company cannot offer a refund but are looking into it. Right now as it stands, I have paid $74.93 for a $1 cone!
  • JY
    Jialin Yue
    Aug 30, 2025
    2.0
    Too much sauce on Big Mac, looks like someone c u m on it The burger also taste bad idk why but it doesn’t feels like the a normal Big Mac

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 537 West Broadway, Vancouver?

McDonald's is open every day from 6:00 AM to 1:00 AM.

Does this McDonald's location have a drive-through service?

No, this McDonald's location does not offer drive-through service.