Many customers reported rude and unhelpful staff, with several instances of poor service and disrespect towards delivery drivers.
Order Accuracy
Numerous complaints about incorrect orders, missing items, and difficulty resolving issues with mobile orders.
Cleanliness
The location received mixed reviews on cleanliness, with several customers noting dirty tables, restrooms, and overall untidiness.
Food Quality
Customers expressed dissatisfaction with food quality, including overcooked items and incorrect orders, although some praised specific menu items.
Staff Performance
While some staff were noted for being friendly and helpful, others were criticized for lack of engagement and professionalism.
EM
Ella Mendes
1 day ago
1.0
I think I contracted food poisoning for here! I feel terrible. BEWARE!
MJ
mera jarvis
Oct 17, 2025
1.0
Very disappointed with this location...On Friday17, around 5:00 pm i wanted to order a fresh cup of décaféiné coffee..The Supervisor denied my request by telling me they don't have an empty pot to make a new one ......what a great customer service...Ridiculous ....
AA
Ali Muhamad afghan
Sep 23, 2025
1.0
Iam very disappointed with this McDonald's location. Every time Icome here to pick up an Uber Eats or DoorDash order, the staff treats delivery drivers with disrespect. They are rude, unhelpful, and do not value our time. This behavior is unprofessional and needs serious improvement.
RM
Ron Martin
Sep 6, 2025
1.0
Visited this location Aug 24, placed a mobile order for a $1 cone. Immediately noticed my mobile order somehow had 4 Double Quarter Pounder meals added and was over $74! I immediately notified the staff and they did not make the food. Talked to the supervisor Mike G and was told they could not cancel the order in the system or refund me.. huh? He said the only way to get a refund was to contact support in the app. I left with my $1 cone... Terrible customer service!
I reached out to support.. and the reply ...
"Thank you for reaching out regarding your recent experience with your McDonald’s app order. We sincerely apologize for the confusion and frustration caused by the extra items being added to your order and the difficulty you encountered at the store.
Please be advised that, as we do not have the capability to process refunds directly for app orders in-store, we can offer points in lieu of a refund. Your order would qualify for a maximum of 71,000 points; however, since we are only permitted to transfer a maximum of 50,000 points at a time, we will need to request approval from our support team to transfer the full 71,000 points.
Kindly let us know if you are amenable to receiving the points so we can proceed with the approval request.
We appreciate your patience and understanding.
Best Regards,
Maria Estela
Ref# 01130869"
What? I want a refund.. but they offered points that with what I usually buy would get me around $42 in food. A RIP OFF!
I reached out and asked for enough points to cover the extra amount - they refused...
"Please be advised that the maximum points we are able to offer for this situation is 71,000 points. Unfortunately, if you are not amenable to receiving points, we recommend contacting your bank or credit card provider to request a complementary refund for the transaction."
I have reached out to my bank.. they are confused as to why the company cannot offer a refund but are looking into it. Right now as it stands, I have paid $74.93 for a $1 cone!
JY
Jialin Yue
Aug 30, 2025
2.0
Too much sauce on Big Mac, looks like someone c u m on it
The burger also taste bad idk why but it doesn’t feels like the a normal Big Mac
What are the regular opening hours for McDonald's at 537 West Broadway, Vancouver?
McDonald's is open every day from 6:00 AM to 1:00 AM.
Does this McDonald's location have a drive-through service?
No, this McDonald's location does not offer drive-through service.
What meal options are available at this McDonald's?
They serve breakfast, lunch, and dinner, including items like the Big Mac and Quarter Pounder.
Can I order delivery or pickup from this McDonald's?
Yes, this location offers both in-store pickup and delivery services.
What payment methods are accepted at this McDonald's?
They accept American Express, cash, Discover, MasterCard, and Visa.
Is the dress code formal or casual at McDonald's on West Broadway?
The attire is casual.
Does this McDonald's location cater to families and children?
Yes, it welcomes families and children, and it has a children's menu available.
Where can I find a coffee shop near this McDonald's?
Nearby options include Blenz Coffee, which is a cafe and sandwich shop where you can enjoy a coffee before or after your visit.
Are there other dining options close to McDonald's on West Broadway?
Yes, nearby restaurants include Menya Juemon (Japanese cuisine), ONIGIRI YA (Asian food), Momotaro Japanese Restaurant, and Peaceful Restaurant (Chinese and dim sum dishes).
What nearby retail or service stores can I visit near McDonald's?
You can visit London Drugs which offers pharmacy and retail services, Henry's Camera for photography needs, and Lululemon Athletica for clothing.