There are mixed reviews about staff attitude, with some customers praising friendly service while others report rudeness and unprofessional behavior.
Product Quality
Customers generally enjoy the ice cream and cakes, noting the delicious flavors and creative designs, although some have experienced issues with underfilling.
Owner Engagement
The owner, Simon, receives high praise for his friendliness and community involvement, contributing positively to the overall customer experience.
Cleanliness
The store is often noted for its cleanliness, which is appreciated by many customers.
Service Speed
While some customers report quick and efficient service, others mention slow service during busy times.
KG
Kim Gazzola
Nov 8, 2025
5.0
Simon made my son’s wedding cake and did a fantastic job!!! ❤️
TL
T-R L
Oct 23, 2025
1.0
Bad additue from staff. I am driver. I went in when there was three costumers in front of me. I waited 8 minutes before my turn and no one was behind me. In those 8 minutes ,I signaled to the staff that I am a driver. I had to wait till it was my turn. When it was my turn I asked him why he couldn't just have handed me the order and the staff said have a bad additue and refused to give me my order. I asked him to pull up the cctv footage to show his boss to see what kind of bad additue I have. He asked me to leave or he will call a cop. I contact my delivery support and he yelled at the support to fire me, then hung up.
JL
Jamie L
Oct 16, 2025
5.0
Came in to get an ice cream cake for my partner. Lots to choose from and amazing designs done by the store owner! He’s a great artist and was super nice :) Very helpful and nice to chat to! Highly recommend!
MM
Maddie
Sep 28, 2025
5.0
Nathan was the best! He and I were talking about sailor moon and he was so nice 😁 my blizzard was also delicious. Thank you Nathan!!
SB
Shannon Beebe
Sep 27, 2025
5.0
We’ve ordered 5 or 6 ice cream cakes for birthdays and this shop gets the message right every time.