Feedback on staff attitudes is mixed; while some customers praise friendly service, others report rude and unprofessional behavior from certain employees.
Product Quality
Many customers appreciate the delicious ice cream and cakes, particularly the unique Dunbar Blizzard, but there are complaints about underfilling and inconsistent quality.
Owner Engagement
The owner, Simon, receives high praise for his friendliness and community involvement, contributing positively to the overall experience for many customers.
Cleanliness
The store is generally noted for its cleanliness, which is a positive aspect highlighted by several reviewers.
JB
jonathan burnham
Nov 26, 2025
5.0
I love making the trip across Vancouver to the Dunbar location. Simon always hooks me up nice, a large Blizzard with two extra stuff. It comes out perfect every time!
KG
Kim Gazzola
Nov 8, 2025
5.0
Simon made my son’s wedding cake and did a fantastic job!!! ❤️
TL
T-R L
Oct 23, 2025
1.0
Bad additue from staff. I am driver. I went in when there was three costumers in front of me. I waited 8 minutes before my turn and no one was behind me. In those 8 minutes ,I signaled to the staff that I am a driver. I had to wait till it was my turn. When it was my turn I asked him why he couldn't just have handed me the order and the staff said have a bad additue and refused to give me my order. I asked him to pull up the cctv footage to show his boss to see what kind of bad additue I have. He asked me to leave or he will call a cop. I contact my delivery support and he yelled at the support to fire me, then hung up.
JL
Jamie L
Oct 16, 2025
5.0
Came in to get an ice cream cake for my partner. Lots to choose from and amazing designs done by the store owner! He’s a great artist and was super nice :) Very helpful and nice to chat to! Highly recommend!
MM
Maddie
Sep 28, 2025
5.0
Nathan was the best! He and I were talking about sailor moon and he was so nice 😁 my blizzard was also delicious. Thank you Nathan!!