Dairy Queen Grill & Chill

3.9
637 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
5907 Fraser St, Vancouver, BC
V5W 2Z6, Canada

Hours

Reviews

3.9
637 reviews
5 stars
263
4 stars
182
3 stars
97
2 stars
27
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.

Food Quality

Food quality is inconsistent; while some customers enjoy the ice cream and burgers, others complain about poorly prepared items and incorrect orders.

Cleanliness

The cleanliness of the restaurant is noted positively by some, but others report it as dirty and poorly maintained.

Customer Experience

Several reviews highlight positive experiences due to staff kindness and helpfulness, contrasting with reports of negative interactions that left customers feeling unwelcome.
  • JA
    jesse alexander
    Dec 23, 2025
    1.0
    This place is only worth going to if the manager is around. Whenever he isn't there, the service sucks, the food is poorly prepared. Just stood around waiting to place an order for a few minutes while staff just kept wiping down tables and ignoring me. The manager (I'm assuming he's the owner) is great. Most of his staff sucks. I'm not standing around waiting for you to get to me when it's convenient, and leaving the counter completely unmanned is terrible. Have been stopping by several times a month since moving to the area, tonight is going to be the last time.
  • SS
    Sarah
    Dec 13, 2025
    5.0
    Deep was super sweet!!! I experienced friendly customer service here from all the workers tonight, and look forward to coming back soon. The fries are amazing as well!!!! 🍟
  • AL
    A L
    Dec 11, 2025
    4.0
    Our neighbourhood goto for Ice Cream cake, Burgers , chicken strips
  • RD
    Rishabh Dua
    Dec 3, 2025
    1.0
    It’s very frustrated to deal with this staff. Their opening time is 10:30 but they won’t open it until 10:35. Even the staff is not polite.
  • JS
    Jeanne Stewart
    Nov 11, 2025
    4.0
    I use coupons on the app. Nice employees. No receipts given. (The receipt has a free Dilly bar for a survey on it.) The women's bathroom strongly stinks of a heavy air freshener. I had a coughing fit coming out of the bathroom and a coughing fit halfway to the exit. Luckily I'm not allergic. My mother would have had a full allergic reaction!

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® Treats.

Where is Dairy Queen Grill & Chill located?

It is located at 5907 Fraser St, Vancouver, BC, V5W 2Z6, Canada.