Customer experiences with service quality are mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.
Food Quality
Food quality is inconsistent; while some customers enjoy the ice cream and burgers, others complain about poorly prepared items and incorrect orders.
Cleanliness
The cleanliness of the restaurant is noted positively by some, but others report it as dirty and poorly maintained.
Customer Experience
Several reviews highlight positive experiences due to staff kindness and helpfulness, contrasting with reports of negative interactions that left customers feeling unwelcome.
JA
jesse alexander
Dec 23, 2025
1.0
This place is only worth going to if the manager is around. Whenever he isn't there, the service sucks, the food is poorly prepared. Just stood around waiting to place an order for a few minutes while staff just kept wiping down tables and ignoring me. The manager (I'm assuming he's the owner) is great. Most of his staff sucks. I'm not standing around waiting for you to get to me when it's convenient, and leaving the counter completely unmanned is terrible. Have been stopping by several times a month since moving to the area, tonight is going to be the last time.
SS
Sarah
Dec 13, 2025
5.0
Deep was super sweet!!! I experienced friendly customer service here from all the workers tonight, and look forward to coming back soon.
The fries are amazing as well!!!! 🍟
It’s very frustrated to deal with this staff. Their opening time is 10:30 but they won’t open it until 10:35. Even the staff is not polite.
JS
Jeanne Stewart
Nov 11, 2025
4.0
I use coupons on the app. Nice employees. No receipts given. (The receipt has a free Dilly bar for a survey on it.) The women's bathroom strongly stinks of a heavy air freshener. I had a coughing fit coming out of the bathroom and a coughing fit halfway to the exit. Luckily I'm not allergic. My mother would have had a full allergic reaction!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® Treats.
Where is Dairy Queen Grill & Chill located?
It is located at 5907 Fraser St, Vancouver, BC, V5W 2Z6, Canada.
What are the opening hours for Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 10:30 PM Monday through Saturday, and from 10:30 AM to 9:30 PM on Sunday.
Is Dairy Queen Grill & Chill family-friendly and good for kids?
Yes, the restaurant welcomes families and is good for kids.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place an order for pickup through their website at https://www.dairyqueen.com/en-ca/order/pickup/n/27347/.
Does Dairy Queen Grill & Chill offer any mobile deals or rewards?
Yes, they provide mobile ordering and rewards along with exclusive deals through their app, which can be downloaded at https://www.dairyqueen.com/app.
What is the contact phone number for Dairy Queen Grill & Chill?
You can reach them by phone at +1 604-324-0248.
What nearby restaurants can I visit along with Dairy Queen Grill & Chill?
Nearby you can find Little Caesars Pizza, The Biryani Republic (an Indian restaurant), Off the Grid Waffle Cafe, Vegan Fried Chick'UN (vegetarian fast food), and Tim Hortons (coffee shop).
Are there helpful services near Dairy Queen Grill & Chill that I can use?
Yes, nearby services include Multiple Insurance Services Inc, Canada Post / Postes Canada, Apna Dental Centre, and Fraser Dental Centre.
Which local beauty and health salons are located near Dairy Queen Grill & Chill?
Nearby beauty and health salons include Friends On Fraser Hair Design, Studio D Hair Salon and Barbershop, Brows By Donna, and Active8 Physio & Massage.