Mixed reviews on service; some customers praised friendly staff while others reported rudeness and slow service.
Food Quality
Inconsistent food quality; several complaints about soggy burgers, incorrect orders, and hygiene issues.
Ambiance
The restaurant's atmosphere is described as uncomfortable and lacking personality, with some noting cleanliness but others mentioning a need for renovations.
Customer Experience
Many customers appreciated the ice cream and blizzards, but there were complaints about order accuracy and value for money.
Staffing Issues
Several reviews highlighted understaffing leading to slow service and overwhelmed employees.
ZS
Zicko Sasami
3 days ago
1.0
I ordered the mushroom burger and the meet tasted so bad I had to through it away. I dont recommend it.
TT
techonomist-o
3 days ago
1.0
I ordered the original cheeseburger here last night. I was sick immediately after I ate and couldn't sleep all night due to the pain in my stomach. It is awful.
MP
Mark Peters
Nov 17, 2025
1.0
I ordered a white cone. The ice cream tasted strange, almost like chemical. I couldn't understand how it managed to stay on the cone. After one bite, I knew something was off. I can't find the words to describe the disappointment of that taste. Maybe it was fake. I didn’t know if I should write this review, but clearly I have a clear mindset and people need to know. I'm very sorry, but it needed to be said.
CH
caleigh hoot
Nov 9, 2025
1.0
I order at the counter and paid for my food, the food was then made and handed to me.. at which time I was told I didn't pay and that I needed to now repay for my order...
I stated that I had paid already and I would like to see proof that it had been declined.. they refused and I was told I was lying and I needed to prove it by opening my bank app on my phone and proving to them I was already charged..
I didn't have my phone at the time, so agreed to pay again..
I got home and checked my bank and indeed was charged twice...
The whole thing felt like I was scammed into paying twice and they thought I wouldn't check..
Be very careful.
KE
Kyle Eastwood
Nov 4, 2025
1.0
They sell chicken strip baskets on ubereats for $18- but if you go in person they sell it for $13.50. They literally create fake prices on there to charge you more money. Probably illegal to do that... super shady owners. also 70% of the time the fries are insanely old and stale.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, and fries.
Where is Dairy Queen Grill & Chill located?
It is located at 2601 Broadway W, Vancouver, BC, V6K 2G2, Canada.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 11:00 AM to 5:00 AM.
Does Dairy Queen Grill & Chill offer outdoor seating and WiFi?
Yes, the location provides outdoor seating and free WiFi for customers.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant welcomes families and is good for kids.
Can I order food online or get exclusive deals?
Yes, you can order for pickup online through their website and download their app for exclusive deals.
What are some popular menu items at this Dairy Queen location?
Popular items include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, and shakes & malts.
What nearby places can I visit after enjoying a meal at Dairy Queen Grill & Chill?
After your visit, you might want to check out nearby spots like Folke Restaurant, Sunshine Diner, or Uno Gelato for more dining options.
How can nearby services like Okamura Dental or Semperviva Holistic Health Centre complement my visit?
If you're in the area, you can easily combine your Dairy Queen visit with appointments at nearby health services such as Okamura Dental or Semperviva Holistic Health Centre for convenience.
Is there accessible public transit or transportation services nearby?
Transportation options nearby include Limousine in Vancouver for limo services and tours, making it easy to reach Dairy Queen Grill & Chill or explore the neighborhood.