Chipotle Mexican Grill

3.9
3210 reviews

Hours

Reviews

3.9
3,210 reviews
5 stars
1,468
4 stars
904
3 stars
357
2 stars
159
1 star
322

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the flavors and freshness of the food, there were numerous complaints about inconsistent portion sizes, overly salty dishes, and food that was cold or undercooked.

Cleanliness

A significant number of reviews highlighted serious cleanliness issues, with reports of dirty tables, overflowing trash, and unsanitary conditions in the restaurant.

Service Issues

Customers frequently mentioned slow service, disorganized staff, and poor handling of orders, leading to frustration and dissatisfaction.

Inconsistent Portions

Many customers expressed disappointment with the inconsistency in portion sizes, often receiving significantly less food than expected for the price.
  • SH
    Sara De La Hoz
    3 days ago
    1.0
    I had a very bad experience at this Chipotle. I ordered 6 bowls and received poor portions and very rude service. The employee who was making our bowls was aggressive and unprofessional. Another staff member who speaks Spanish was willing to help, but she did not allow it. Today at around 4:30 PM Overall, the service was uncomfortable and disappointing. I hope management takes this into account and improves customer service.
  • JW
    Josh Weidner
    5 days ago
    2.0
    Not sure if it’s this Chipotle or all but in recent months the bowls have become 2/3 rice, with 33% less protein and 50% less of the good stuff like cheese/sour cream etc. Dislike. Raise the prices a dollar and keep the portions as they were
  • CM
    Claudia Midori
    Dec 28, 2025
    5.0
    It’s a good option for eating without spending much. The kids’ meal works well if you want a smaller portion. The only issue is that the place tends to be messy because the trash bins are too small.
  • BT
    Beaver Tail
    Dec 12, 2025
    1.0
    I got a coupon from skip, it gives the options of only delivery or pickup.  I wanted it fresh, so I placed my order once I got there.  This was my first and last visit. I walked to the counter, I asked a staff to change my order from to go to dine in.  She told me to contact Skip to change that??  It took me a while for me to pick up my dropped jaw, but I had to explain her  that Skip doesn't give an option for dine in, and packaging was Chipotle ‘s responsibility.  I didn't understand why she didn't understand my request and waste company’s money for a bag.  Unfortunately she wasn't wearing her name tag. I received a chicken burrito. There were only 3 positive things to say.  The portion was large, the burrito was warm as it was made right in front of me, and bottles of Tabasco sauce on the table was nice.  Everything else sucked. Chicken pieces were unrecognizable.  I wasn't given salsa separately, so I guess it was sprinkled before rolling the burrito?  I didn't taste that, so drops of Tabasco sauce came to the rescue.  As they're calling this a Mexican food, it's a disgrace for Mexico: it tastes nothing like it. Other commenters have been complaining about the cleanliness for at least for months, I saw no improvements.  When they charge more than McDonald's do, I expect better. No wifi, even McDonald's has it. Update: seriously, chipotle? Many of them are easily fixable by the franchise owner, without me contacting through the link you posted in your response.
  • HF
    Hadis Farzaneh
    Dec 12, 2025
    1.0
    This was the worst experience I’ve ever had at Chipotle. I’ve been to many Chipotle locations and usually have a great experience, but this branch was awful. I ordered a fountain drink, and they told me the machine had no ice — but they never mentioned that the drink itself was extremely warm. There were no napkins available either. I ended up buying a canned drink instead, and they charged me again. On top of that, the chicken was extremely fatty and the rice was undercooked. It was so bad that I couldn’t even eat half of my meal.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Vancouver Robson Square?

Chipotle Mexican Grill at Vancouver Robson Square is open daily from 10:30 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Vancouver?

It is located at 818 Howe St, Vancouver, BC, V6Z 1N4, Canada.