Numerous reviews highlighted serious cleanliness issues, with dirty tables, overflowing trash, and unsanitary conditions in the restaurant.
Portion Sizes
Customers frequently complained about inconsistent and small portion sizes, often feeling shortchanged for the price paid.
Service Quality
Service was described as slow and disorganized, with some staff lacking training and others being rude or unhelpful.
Food Quality
While some customers enjoyed the food, many reported issues with cold, overcooked, or poorly prepared meals.
Customer Experience
Several reviews indicated a decline in overall customer experience, with frustrations over order accuracy and management responsiveness.
AB
Alejandro Barraza
6 days ago
3.0
Fue una gran sorpresa para mi encontrar este lugar en el corazón de Vancouver del que mi hija me platicó mucho como representativo de México sin embargo bastante triste ver las condiciones en las que se encontraba. Quizá no es así de sucio siempre pero de ser así de verdad que pena de lugar; creo que urge que atiendan la presentación del lugar
TR
Tej R
Nov 15, 2025
4.0
Server didn’t fill the bowl properly. They have added little amount of food items.
AS
Anna Shults
Nov 14, 2025
2.0
I like chipotle but this was very dirty and the service was superslow. Also the food was oversalted.
RK
ro k
Nov 13, 2025
2.0
2 stars. first time at chipotle and the workers were to fast and gave me beans when i didn’t want them. the drink machine had no ice so all the drinks were warm. the food was spicy and i asked for the no spice. the store was very loud and the tables were not cleaned well. would
not recommend
CL
Cassidy Gagnon Lenihan
Oct 29, 2025
2.0
As soon as you walk in, you see how dirty everything is there’s garbage laid out everywhere on the floor on the tables the drinks such as the lemonades are empty, and the food is cold .