Service was frequently described as inconsistent, with some customers noting rude staff and long wait times.
Portion Sizes
Many reviews mentioned dissatisfaction with portion sizes, with complaints about being skimped on ingredients.
Positive Experiences
Despite the negatives, several customers praised the friendly staff and enjoyable food, highlighting good service experiences.
JL
John Landersson
2 days ago
1.0
Absolutely the worst Chipotle location. Bowl came half filled. You will not get your money's worth here. Manager will benefit from training their employees on customer service and serving an appropriate amount of food.
MO
Marika Oba
2 days ago
1.0
This was the worst experience I’ve ever had at Chipotle. The entire operation felt chaotic and disorganized. There were multiple staff members working the line, but no clear communication between them. They were moving so quickly that they would ask a question and then immediately scoop ingredients into the bowl without waiting for my response. It felt rushed and careless rather than attentive.
Checkout was just as frustrating. The cashier rang us up incorrectly, and then another employee stepped in to tell her what we had ordered. They both seemed confused about what to charge, which only added to the disorganization.
Overall, it was a horrible experience with very poor customer service. The team clearly needs better training on how to take line orders and manage basic operations. I expect much better from a brand like Chipotle.
TB
Tweetie Bird
Jan 26, 2026
1.0
Got some pieces of very undercooked /raw chicken in my burrito bowl. I didn’t notice until after a few bites. Returned to the store, women was unfriendly and not wanting to give a refund as I had lost my appetite. Waste of time. Was refunded but needed to argue about it. They should have been apologetic and hopefully I don’t get food poisoning from the nasty food.
AP
Araav Pandher
Jan 26, 2026
2.0
I was ignored by staff for 15 minutes, while i watched my burrito get cold on the counter (it was ready when I got in). I told the staff twice what my name was, but as soon as another Uber Eats driver came in, they started preparing that order instead of simply handing me the already complete food.
No point in ordering on the app, ordering in person gets your food faster.
KK
Karen
Jan 21, 2026
1.0
I’m not going to complain about the service but I will say that I literally had food poisoning because of their food. It was the last meal I had yesterday around 8:30PM and I woke up this morning throwing up. The worst ever.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Vancouver offer?
Chipotle Mexican Grill offers Mexican cuisine.
What are the opening hours of Chipotle Mexican Grill located at 6025 University Blvd C.R.U., Vancouver?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Is Chipotle Mexican Grill currently open and operating?
Yes, the restaurant is not closed and is currently operating.
How can I contact Chipotle Mexican Grill in Vancouver by phone?
You can contact Chipotle Mexican Grill at +1 236-312-8200.
Can I order food online from Chipotle Mexican Grill?
Yes, you can order online at https://order.chipotle.com/.
What is the email address for inquiries at Chipotle Mexican Grill in Vancouver?
You can email them at BC.5200.UBC@chipotle.com.
Where is Chipotle Mexican Grill located in Vancouver?
It is located at 6025 University Blvd C.R.U., #2, Vancouver, BC, V6T 1Z1, Canada.
What nearby restaurants can I visit along with Chipotle Mexican Grill at UBC?
Nearby restaurants include Universal Leather Case Waist (Lebanese), NORI Bento & Udon (Japanese), Uncle Fatih's Pizza, DownLow Chicken Shack, Jamjar Canteen (Middle Eastern), Tacomio (Mexican), and Chatime Bubble Tea for drinks.
Which nearby sports facilities and teams are close to Chipotle Mexican Grill at UBC?
Nearby sports facilities and teams include UBC Men's Basketball, UBC Thunderbirds Volleyball, War Memorial Gym, War Memorial Gymnasium stadium, and UBC Athletics & Recreation.
What are some nearby attractions that could be interesting to visit before or after dining at Chipotle Mexican Grill on University Blvd?
You might enjoy visiting the Aquatic Centre for swimming, grabbing coffee at JJ Bean, or treating yourself to sweets at Rain or Shine Ice Cream nearby.
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