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Brand Certified

Chipotle Mexican Grill

3.1
(772 reviews)

Business Details

398 Robson St, Vancouver, BC
V6B 2B2, Canada
(604) 423-4247

About

Mexican RestaurantChipotle Mexican Grill
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
398 Robson St, Vancouver, BC
V6B 2B2, Canada

Hours

Reviews

3.1
772 reviews
5 stars
331
4 stars
57
3 stars
41
2 stars
61
1 star
282
  • CK
    Chranjit Kaur
    Mar 7, 2026
    5.0
    I had the pleasure of being served by paramjot at chipotle. She was very friendly, attentive, and made sure my order was prepared exactly how i wanted. Highly recommend.
  • AG
    Asal Goodarzi
    Feb 28, 2026
    1.0
    Failed to deliver proper food and it was less than other locations. The worker didn’t let me finish choosing each option and moved forward to the next item. They refused to give us sauce.
  • TT
    Thir•Teen
    Feb 28, 2026
    1.0
    Today’s visit to Chipotle was honestly shocking. The portion was unbelievably small, and the staff member (healthy chubby girl) behaved like we were bothering her just by ordering. We’ve been eating at Chipotle for years, and never have we seen someone rush customers like this not listening, not giving time to speak, and even adding things we didn’t ask for. The attitude was disrespectful and completely ruined the experience. Chipotle staff are the face of the brand, and this kind of behaviour really hurts the customer experience. Please address this. I really don’t know why she carried a “manager/supervisor” whatsoever she is ; attitude toward us like customers . Seriously, it was unnecessary and made the whole interaction feel disrespectful.
  • JP
    Jay P
    Feb 24, 2026
    1.0
    The staff don't listen. I asked for a chicken burrito from the first employee. Their reply, "what kind of meat?" I asked for a little bit of guac from the third employee. They dumped a massive scoop on it. I explained I had asked for a little bit of guac. The employee said I would be charged tor guac regardless, so I should get more guac. I don't like lots of guac. It should have been my decision how much guac I got. If it hadn't been busy, and I don't like wasting food, I would have asked them to remake it.
  • KJ
    Khush Jassar
    Feb 14, 2026
    5.0
    I recently visited Chipotle Mexican Grill and had an excellent experience, thanks to Sahil. He was professional, friendly, and extremely attentive throughout the ordering process. He handled everything efficiently while maintaining a positive attitude, even during a busy time. Sahil made sure my order was prepared exactly as requested, and his customer service truly stood out. It’s always great to see team members who take pride in their work and make customers feel valued. Because of service like this, I’ll definitely be returning. Great job, Sahil!

Brand Certified Facts from Chipotle Mexican Grill

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