Multiple reviews highlighted unsanitary conditions, including dirty tables, sticky floors, and unclean bathrooms.
Food Quality
Customers reported inconsistent food quality, with complaints about greasy, undercooked, and stale items, while some praised fresh and well-prepared meals.
Customer Service
While some customers experienced friendly and helpful service, others reported rude staff and poor order accuracy.
Facilities
The restaurant's physical condition was criticized, with mentions of missing ceiling tiles and a lack of heating.
Service Speed
There were mixed reviews on service speed, with some praising fast service while others noted long wait times and order mistakes.
CB
cecil Brown
Nov 15, 2025
1.0
Ordered 6 + 2 chicken with sides as take out. Drove 45 minutes to get home. At dinner time chicken grease had soaked thru container and bag, chicken was extremely greasy still and not completely cooked. Blood and red around bones and rubbery texture. Second and last visit to terrace kfc.
PS
Prabhjot Singh
Oct 28, 2025
5.0
Good customer service
DW
Della Wilson
Oct 10, 2025
1.0
The place was EMPTY ..NOT one table was clean... garbage on floor.. bathrooms were disgusting.. no drinks in any of the 3 open standing coolers. Cardboard used as ceiling... 2 woman playing w/ their babies obviously families of two of the sikh employees...
I LOVE KFC....and come 100 km for a treat...
YUK YUK YUK...I am very discouraged... Terrace KFC YOU NEED TO DO BETTER...
FOOD WAS good w/ guidance from my chef partner...
Health Inspector NEEDS to visit SOON@
BH
Brianna Hardman
Sep 29, 2025
1.0
(flies, flies, everywhere flies)
To be completely honest, I cannot review the food as I couldn't possibly imagine eating anything from here. From the first wretched waft of a skunks body odor upon opening the door - I had no interest in consuming anything from this establishment but we trudged on as my partner loves his PFK.
Once inside, it became very clear the employees must have not been supplied with any training of how to use a mop & bucket. It's truly a wonder we didn't walk right out of our shoes the floor was so sticky. No fear, there's 6 employees behind the counter to assist, and a newborn? They were having a chat so no problem, we'll stand here at the till and wait to be acknowledged... Once we realized an acknowledgment of our existence wasn't going to happen I began ordering into a fly covered void.
One man stepped forward, with flies literally circling him like birds circling Tweety Bird after a full knockout by Sylvester. He let me know that no, we could not order that as they don't have it available. OK - no problem, what about this? No, not that either. Nothing on the menu was available except for what was sitting under the warmer. Assuming what was under that warmer has been there since their last cleaning rounds, we figured it best that we high tail it out of there.
We unstuck our shoes from the floor and made our escape with no plans to ever return. You know, always lower your expectations when entering a fast food chain, but how low do we really need to go?