Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Surrey Subway® Restaurant at 12842 96 Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Very bad experience at this Subway. The employee was very rude and had no respect while talking. I ordered a veggie patty, but it was cold from inside and not toasted properly. When I asked them to grill it, they refused and didn’t try to fix the issue. Overall, very disappointing service and poor behaviour from staff. Would not recommend this place.
AW
Abdul Wakar
Apr 21, 2026
1.0
I had a very disappointing experience at Subway due to the behavior of one of the employees. The staff member was rude, unprofessional, and showed no respect toward customers. This kind of attitude is completely unacceptable in a customer service environment.
I believe employees should treat customers with basic courtesy and respect, but unfortunately, that was not the case during my visit. I hope management takes this matter seriously and ensures better training and supervision to prevent such behavior in the future.
MA
Minhaj Alam
Apr 21, 2026
1.0
I had a really disappointing experience at Subway. I ordered a veggie patty footlong twice today and once yesterday, and every time the patty was still frozen inside.
When I asked the employee to properly grill and toast it, they refused. I also asked to speak to the manager—first they said they would call, then later told me the manager didn’t pick up. No effort was made to fix the issue.
On top of that, the employee was very rude and the service was extremely disappointing. Serving frozen food and refusing to correct it is completely unacceptable.
I gave this place multiple chances, but the experience has been consistently poor. Definitely needs serious improvement.
YK
Yashpreet Kaur
Apr 17, 2026
5.0
I had a great experience at Subway thanks to Kusam. She was very polite, friendly, and made me feel welcomed right away. Her service was quick and professional, and she paid attention to every detail while preparing my order. It’s always nice to be served by someone who genuinely cares about customer satisfaction. Kusam provided excellent service, and I would definitely come back again because of her!
KK
Khushpreet Kaur
Apr 17, 2026
1.0
This is the second time I’ve had a bad experience at this place. An employee named Kusum does not seem to know how to treat customers in a polite and respectful manner. It’s disappointing that the company doesn’t ensure their staff are trained to serve customers properly and professionally.
I have no complaints about the food—it’s good—but customer service matters just as much. Employees should focus on treating customers well instead of showing attitude.
The Subway restaurant is located at 12842 96 Ave, Unit 2, Surrey, BC, in Cedar Hills Plaza, postal code V3V 6A8, Canada.
What are the operating hours of this Subway restaurant?
The restaurant is open Monday to Friday from 7:00 AM to 1:00 AM, Saturday from 8:00 AM to 1:00 AM, and Sunday from 9:00 AM to 1:00 AM.
Does this Subway offer any pickup or delivery services?
Yes, this Subway offers curbside pickup service for convenient ordering and pickup.
What payment options are accepted at this Subway location?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Can I dine inside this Subway restaurant?
Yes, this Subway serves dine-in customers and also offers takeout and catering services.
How can I view the menu and place orders online?
You can view the menu and place orders online through the provided menu URL: https://subway.com/en-ca/restaurant/10105-0/menu
Is catering available at this Subway location?
Yes, catering services are available to support your group or event needs.
What nearby places of interest are around this Subway restaurant?
Nearby places include Chicken World (fast food and chicken restaurant), Starbucks Canada (coffee shop and smoothie bar), and Farm and Spice Grocers (grocery store and supermarket).
How can nearby Starbucks Canada complement my visit to Subway?
After enjoying a meal at Subway, you can visit the nearby Starbucks Canada for coffee or smoothies to complete your dining experience or for a refreshing drink.
Is there a grocery store near the Subway for convenient shopping?
Yes, Farm and Spice Grocers, a nearby grocery store and supermarket, is close to the Subway location, ideal for combining your food outing with grocery shopping.
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