I ordered two McVeggie burgers but received chicken burgers instead. This is a serious mistake, especially for customers who don’t eat meat. Please make sure orders are checked properly before handing them out. Really disappointed with the service this time.
AE
Anton Ego
Mar 23, 2026
3.0
We talking about one of the goats man.
The food was tasty and consistent, with hot fries and a classic burger done right. Service was fast, staff were friendly, and everything was clean. Great for a quick, reliable meal on the go.
LL
Loz Liz
Mar 15, 2026
1.0
I never write reviews but they need to be more careful in terms of delivery orders, every time I order sauce or something extra on the sandwich it is always lacking. It just ends up taking away from the overall experience
VC
Vero Cárdenas
Mar 14, 2026
1.0
I had a disastrous experience at this McDonald’s. I traveled a long way and just made a quick stop to eat. I ordered a spicy chicken burger, with fries and a soda, plus a Happy Meal for my child. When I got the food, the burger was burnt, and the fries were the same—awful. I went back to the counter, and instead of resolving it, they just replaced it with another equally terrible burger. I asked to speak to a manager, and the guy who served me said he was the manager, but his attitude was rude, dismissive, and he only offered me a partial refund. Then another person claimed to be the manager, but still did nothing. This was one of the worst service experiences I’ve ever had. I do not recommend this place at all—not just for the food, but for the appalling attitude of the staff.
I visited this place on March 13th 2026 at 9 p.m.
LS
Lovepreet Singh
Mar 5, 2026
1.0
I ordered a poutine, and when I got home it was cold fries with just a little gravy sitting at the bottom. It didn’t feel fresh at all. I went back to the restaurant to let them know, expecting at least an apology or a remake.
Instead, the manager told me it was made correctly and that I was mistaken. No apology, no effort to fix it. They just handed me extra gravy for the same cold fries. When I was about to go back home without poutine then they made new poutine correctly.
Mistakes can happen, but basic customer service should include listening to the customer and trying to make it right. This experience was honestly surprising and disappointing.
What are the operating hours of McDonald's in Surrey, BC?
McDonald's is open 24 hours a day, 7 days a week, operating from 00:00 to 23:59 every day.
During what hours is the delivery service available at McDonald's Surrey?
Delivery service is available 24/7, from 00:00 to 23:59 every day of the week.
Does McDonald's Surrey offer drive-through service, and what are its hours?
Yes, McDonald's Surrey offers a drive-through service that operates 24 hours a day, every day of the week.
What pickup and delivery services are available at McDonald's Surrey?
McDonald's Surrey offers in-store pickup and delivery services.
What meals are served at McDonald's in Surrey?
McDonald's serves breakfast, lunch, and dinner.
Which payment methods are accepted at McDonald's Surrey?
McDonald's Surrey accepts American Express, Cash, Discover, Mastercard, and Visa.
Is McDonald's Surrey family friendly and do they have a children's menu?
Yes, McDonald's Surrey welcomes families and has a children's menu.
What is the attire recommended for customers visiting McDonald's Surrey?
The recommended attire for visiting McDonald's Surrey is casual.
Are there any automotive services near McDonald's Surrey that customers can visit?
Nearby automotive services include Budget Brake & Muffler, Certigard, Lordco Parts Ltd., NAPA AUTOPRO - Newton Service, Speedy Glass Newton, Cityline Auto Glass BC IN, OK Tire, Kirmac Collision & Autoglass, and Minit-Tune & Brake Auto Centres.
What nearby cultural attractions can customers explore when visiting McDonald's Surrey?
Customers can visit Surrey's Naked Stage, Newton Cultural Centre, and Arts Council Of Surrey near McDonald's Surrey.
What gas stations are conveniently located near McDonald's Surrey?
Nearby gas stations include Petro-Canada, Esso Canada, and 7-Eleven Canada.
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