Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Surrey Subway® Restaurant at 13737 - 96 Avenue brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff often described as rude, unprofessional, and dismissive towards customers.
Food Quality
Many customers reported dissatisfaction with food quality, mentioning stale bread, poorly prepared sandwiches, and inadequate portion sizes.
Staff Training
There were consistent calls for better staff training, particularly in customer service skills and food handling practices.
Cleanliness
Several reviews noted issues with cleanliness, including dirty tables and unsanitary food handling practices.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and friendly demeanor.
PG
Patel Gaurang
Dec 26, 2025
5.0
I come here every Sunday
I got good service
Good communication
Making delicious sandwich
I love it
Heenal suthar give me Owsem service that’s the only reason I come in subway
I like her service
JK
jasmeet kaur
Dec 21, 2025
1.0
I visited Subway recently during the afternoon, and unfortunately my experience was not good. One of the staff members was not deal in good customer service skills. She did not prepare or wrap the sub properly—everything was falling out. When I politely asked her to fix it, she gave me unpleasant expressions instead of responding professionally.
please train their staff on proper customer service, food handling, and the importance of treating customers with respect and a smile.
VS
virender sohal
Dec 19, 2025
1.0
TBH, this was one of the worst experiences I’ve ever had at this store. The staff was rude and didn’t know how to serve customers properly. The food was poorly prepared, with very little stuffing and ingredients not added in the right way or quantity. It honestly felt like a waste of money. It seemed like they were reluctant to prepare the food properly, which really affected the overall quality. This store either needs better-trained staff or serious improvements in customer service and food preparation.
SD
Sukh Deep
Dec 16, 2025
1.0
If i have the option to give 0 stars ,i would have done so.The staff was unprofessional,they need proper training how to serve food and communicate with the customers.Staff was showing unnecessary attitude when asked to grill the sub.Also,was very rude while preparing food.The whole team was starring at me when i was asking the lady to grill,seems like i did something wrong.Even,the tables were dirty,when asked to clean ,staff again starting looking at me .It was not just me ,I noticed the customers after me were treated the same pathetic way
SD
sehaj Dhaliwal2944
Dec 16, 2025
1.0
Yesterday, my friends and I went to try Veggie Footlog Since we’re used to getting extra veggies in our Subway sandwiches, we asked for extra veggies on this item too. We were unaware that there’s an extra charge for that.
Instead of politely informing us, the staff member named Sandy responded quite rudely in Punjabi, saying, “If you want more veggies, you have to pay extra or leave.” We had no problem paying extra—we just didn’t know about the policy. It was her tone and attitude that was really upsetting.
The whole atmosphere of the store was unprofessional, they were talking loudly and laughing.