Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Surrey Subway® Restaurant at 12842 96 Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff often described as rude, unprofessional, and dismissive towards customers.
Food Quality
Several customers reported issues with food quality, including stale bread, unprepared items, and incorrect orders, leading to dissatisfaction.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and attentiveness, indicating inconsistency in staff performance.
Cleanliness and Hygiene
There were mixed reviews regarding cleanliness, with some customers noting unclean conditions and others appreciating the hygiene maintained by certain staff.
Order Accuracy
Many customers expressed frustration over incorrect orders and lack of attention to specific requests, suggesting a need for better training and communication among staff.
TS
Turki Ba salama
1 day ago
1.0
Bad service, i came around 20 minutes before they close. Once i entered everything seemed like they closed already, and they offered me the worst service ever for any Subway branch. Very rude attitude. Literally said nothing and they just kept having an attitude since i walked to the store
I believe They were two Indian Girls. November 23
JR
jaisman randhawa
Nov 17, 2025
1.0
Very bad customer service. I went their during my shift break and they had long lined up of customers. There were two employees and both girls were standing on the till. One of them should have helped the customer to make their order but they both didn't cared about the rush. One of the girl was putting her hand on the waist and roaming here and there instead of helping the customers. This is not a good customer service where people are waiting. I waited for half n hour and by then my break was over. Teach them some skills on how to work. Other thing is when I was giving my order, the employee was just making my order like a mess. No care. She was not listening to me at all, how I wanted to customize my sub. I asked her about a sauce and told her three times wait wait wait but she didn't listened me and put it on my sub. You can't handle customer's instructions. First thing you don't care about the rush and if you do then you don't care about the way you are messing up with the order. You should hire more people to handle the rush. These girls, I don't know the name, are annoying. Make them wear their name badge. Also, give them proper training, if you can't then replace them. Their are many hardworking unemployed people looking for jobs out there, HIRE THEM!!! Very disgusting and disrespectful service. Never ever go there again, you will regret.
Do pay attention to your reviews and bring some improvement.
ZR
Z R
Nov 15, 2025
1.0
What to say the worst service I have seen by subway staff, at 630pm walked. And asked to you soup NO I am sorry are you making some NO we only can make if if you order 3 Large I was informed that soup is not sold after 3 pm there is a sign and to due food waste ask by manager instructions, I asked what sign sorry sir we took it down.!! I still ordered at the end the girl threw and dropped my 3 sandwiches in the bag, I asked to you always throw like that said no just this time , let say I was very unhappy and disgusted by level of service transaction no 1/A 742729 WILL NEVER BE BACK EVERY AGAIN AND WILL BE SURE TO SHARE WITH FRIENDS FAMILY AND POSTED
II
Itsdilpreet
Nov 6, 2025
1.0
Service slow as hell , one of the employey was rude and stopped after dropping one drop of sauce even when i asked her she kept looking at my face like she’s paying for it herself, no name tags, no professionalism not coming here again
MM
Manik malhotra
Oct 27, 2025
1.0
I wish google had an option to give a 0 star rating because that is exactly what this place is. we were craving subway for the longest time and yesterday my friends and I finally decided to make the much awaited trip to subway at 10pm. The young lady there was extremely rude and had no idea how to deal with customers. We simply asked her to make our sub with double chicken and she explicitly said no thats not possible which is weird, maybe she didnt feel like serving us but that ruined the whole experience for us becauee she was rude and inconsiderate At one point, she literally started shouting at us because we were a little confused with the toppings and she goes like ‘if you dont know what you want, please step outside. I strongly urge subway and the store manager to take action and train the staff well. Never going back to this place and i hope you don’t too
The Subway restaurant is located at 12842 96 Ave, Unit 2, Surrey, BC, in Cedar Hills Plaza, postal code V3V 6A8, Canada.
What are the operating hours of this Subway restaurant?
The restaurant is open Monday to Friday from 7:00 AM to 1:00 AM, Saturday from 8:00 AM to 1:00 AM, and Sunday from 9:00 AM to 1:00 AM.
Does this Subway offer any pickup or delivery services?
Yes, this Subway offers curbside pickup service for convenient ordering and pickup.
What payment options are accepted at this Subway location?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Can I dine inside this Subway restaurant?
Yes, this Subway serves dine-in customers and also offers takeout and catering services.
How can I view the menu and place orders online?
You can view the menu and place orders online through the provided menu URL: https://subway.com/en-ca/restaurant/10105-0/menu
Is catering available at this Subway location?
Yes, catering services are available to support your group or event needs.
What nearby places of interest are around this Subway restaurant?
Nearby places include Chicken World (fast food and chicken restaurant), Starbucks Canada (coffee shop and smoothie bar), and Farm and Spice Grocers (grocery store and supermarket).
How can nearby Starbucks Canada complement my visit to Subway?
After enjoying a meal at Subway, you can visit the nearby Starbucks Canada for coffee or smoothies to complete your dining experience or for a refreshing drink.
Is there a grocery store near the Subway for convenient shopping?
Yes, Farm and Spice Grocers, a nearby grocery store and supermarket, is close to the Subway location, ideal for combining your food outing with grocery shopping.