Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, particularly at the cash registers and customer service desk.
Product Quality
Several customers expressed dissatisfaction with the quality of produce and bakery items, citing issues like expired products and poor handling of fresh goods.
Pricing Issues
Many reviews highlighted concerns about high prices compared to competitors, with customers feeling that the store does not live up to its name of 'Save On Foods'.
Store Cleanliness
While some customers appreciated the cleanliness of the store, others reported issues with dirty carts and poorly stocked shelves.
Positive Experiences
Despite the negative feedback, there were also numerous positive comments about friendly staff members and good experiences in specific departments like the pharmacy and deli.
SK
SUMRIT KHURANA
Oct 31, 2025
5.0
Place is so good to do grocery
AB
Avnit Bhullar
Sep 29, 2025
1.0
I wish I could rate zero stars for this location but the lowest option is one. My friend and I stopped by Save-On-Foods to pick up flowers for a friend’s birthday, and what should have been a quick stop turned into a mini ordeal. There was no one in the florist section to help us, even though we had already prepaid for the flowers. We were hoping to have them wrapped, but no one was available.
We asked customer service for assistance, and they said someone had been sent over—but after waiting 20 minutes with zero help, we tried to wrap them ourselves. Let’s just say it was… disastrous. Finally, someone showed up and told us we weren’t allowed to wrap the flowers ourselves (lol, of course). We had to “clock in” to help since nobody else had arrived.
Once the employee finally wrapped the flowers, it still ended up looking pretty sloppy, honestly would’ve been better off wrapped ourselves. A simple floral pick-up ended up making us late for our dinner. Definitely not the seamless experience we were hoping for.
BS
Becky Raelee Stacey
Sep 25, 2025
5.0
Walked in the door and bam figured out dinner first isle & tiny little teller lady was so so polite & very friendly, kudos!!
RS
Ranjeet Singh
Sep 20, 2025
1.0
Staff is simply irritating here. For a simple price match, cashier started asking that we have to show them price on flip app. My wife had that app installed on her phone, and I showed him that exactly same product listed cheaper on that app, but then this cashier started asking me that I should show him the actual flyer within that app and then browse for that particular product so he can match the price which is so irritating.
KB
K Bains
Sep 19, 2025
1.0
The female at the customer service desk rather talk to the security guard then help customers. I’ve complained about this once last year and the manager said they will talk to her about this. I’m assuming they told her not to wear her name tag because nothing else has changed.
What are the operating hours for Save-On-Foods at 7320 King George Boulevard?
Save-On-Foods is open daily from 7:00 AM to 10:00 PM.
Does Save-On-Foods sell organic products?
Yes, Save-On-Foods offers organic products at this location.
Is Save-On-Foods open on major holidays?
Save-On-Foods is open on some holidays with adjusted hours. For example, it is open 7:00 AM to 10:00 PM on November 11, 7:00 AM to 6:00 PM on December 24 and 31, closed on December 25, and open 8:00 AM to 6:00 PM on December 26 and January 1.
What payment methods are accepted at Save-On-Foods?
Save-On-Foods accepts debit cards and does not require cash-only payments.
How can I contact Save-On-Foods customer service?
You can reach Save-On-Foods customer service by phone at +1 604-599-6760 or via email at customer_service@saveonfoods.com.
Where is Save-On-Foods located?
Save-On-Foods is located at #100 - 7320 King George Boulevard, Surrey, BC, V3W5A5, Canada.
What categories of products and services does Save-On-Foods offer?
Save-On-Foods provides grocery store items, pharmacy services, and convenience store retail products.
What nearby services can customers access close to Save-On-Foods?
Nearby services include The Co-operators Insurance (Newton), Slater Law Corporation for legal services, and Rogers for mobile phone needs, making it convenient to combine errands in the area.
Are there entertainment options near Save-On-Foods?
Yes, Ozone Nightclub is nearby, offering dance and bar experiences for customers looking to enjoy a night out after shopping.
Can I find other health-related services near Save-On-Foods?
Yes, nearby health-related services include Save-On-Foods Pharmacy, Uptown Med Spa Surrey for spa and laser hair removal, and Newton Optometry Clinic for eye care.