Business Details
About
Grocery StorePharmacies
Details
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.9
763 reviews
5 stars
331
4 stars
226
3 stars
107
2 stars
30
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with multiple reports of rude staff and unhelpful responses to complaints.
Product Quality
Customers frequently reported receiving expired or poor-quality products, particularly in the meat and produce sections.
Pricing Concerns
Many reviews highlighted that prices are perceived as high compared to competitors, with some customers only shopping for specific items on sale.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Positive Staff Interactions
Despite negative experiences, some customers praised individual staff members for their helpfulness and exceptional service.
- MGManpreet GrewalNov 9, 20255.0I had really good experience with one of their team member name ishmeet she helped me with flowers and balloons .she is super nice and her work is amazing…I really liked her way of talking to a customer….her behaviour and work needs to be appreciated.thank you soo much ishmeet for your help.
- LNLane NorthNov 7, 20255.0Start the car start the car .! Luckily then we still had one. Timing is everything location location. Location .. security guard either has a thing for me or maybe my dreads were in too tight.
- TBTanya - BNov 2, 20255.0Not a store I go to weekly, but there are a few things that I can only get at SaveOn, so we go here monthly, or every few months. Super clean, fully stocked shelves, fresh food.
- PPPreahOct 24, 20251.0Unfortunately, I have had a very bad experience with this story and their online shopping customer service. Over the past few months I have recieved produce that wasn’t in the condition and meat with, either an expired date or the expiry date being the same day I received the order. I leave notes every time for the shopper to double check the date before sending it to me and sometimes they do and sometimes they don’t. A few months ago when this happened, I called the customer service supervisor, she was very unapologetic and actually put the blame on me by telling me that I should look at the date of each item before the delivery man leaves. I told her that I try my best to do that but when I have an order of 20 to 40+ items, it’s difficult to do that. The call ended with her telling me that the expiry date was a misprint and that I should’ve known it was a misprint…how incredibly unreasonable is that to say?? I have shopped here for years and I spend anywhere from $700 to $1300 a month. I am a loyal customer…I just expect a little more courtesy from a place where a lot of my money is going to each month. I have talked to the 1-800 number about this and they have a very different tone and they’re understanding and remorseful when they hear that I’ve recieved an expired product but the staff at this particular store are rude and tragically unreasonable. Now, more recently, I recieved another package of expired meat and I sent an email telling them I don’t want a refund I just want this issue to be looked into and I didn’t hear back from them. This picture is a package of expired meat they gave me and did not reach out with an apology or anything. Be careful when shopping here and just expect to get very poor customer support.
- KSkumar singhOct 21, 20251.0Egg less cake was 29$ was super sweet high amount of sugar not recommended 20th October bought and best before was 21th oct. Waste money.
Frequently Asked Questions About Save-On-Foods
What are the regular business hours for Save-On-Foods at 12130 Nordel Way?
Save-On-Foods is open every day from 7:00 AM to 10:00 PM.
Are there any changes to Save-On-Foods' hours on holidays?
Yes, Save-On-Foods has special holiday hours, such as closing on December 25th, and shorter hours on December 24th, 26th, 31st, and January 1st.
What types of payment does Save-On-Foods accept?
Save-On-Foods accepts debit card payments and does not require cash-only transactions.
Does Save-On-Foods sell organic and prepared food items?
Yes, Save-On-Foods sells organic products and prepared foods.
What is the contact phone number for Save-On-Foods?
You can reach Save-On-Foods at +1 604-501-9281.
Where is Save-On-Foods located?
Save-On-Foods is located at 12130 Nordel Way, Surrey, BC, V3W1P6, Canada.
How can I contact Save-On-Foods customer service via email?
You can email Save-On-Foods customer service at customer_service@saveonfoods.com.
Is Save-On-Foods active on social media?
Yes, Save-On-Foods has a Facebook page at https://www.facebook.com/SaveOnFoods with the vanity URL SaveOnFoodsNordel Crossing.
What nearby places can I visit around Save-On-Foods?
Nearby places include Best Brains Learning Center - Surrey Nordel Crossing for tutoring, Legacies Health Centre for chiropractic and acupuncture, and Tim Hortons for coffee and fast food.
Are there any fitness or health services near Save-On-Foods?
Yes, nearby services include 9Round Fitness gym, Lifemark Physiotherapy on Nordel Way, and Shoppers Home Health Care for mobility equipment and health products.
Can I find any dining options near Save-On-Foods?
Yes, nearby dining options include Donair Affair (Lebanese and Mediterranean cuisine), Subway (sandwiches), and Booster Juice (smoothies and juices).