Save-On-Foods

Reviews

• ZN

  Zainab Noor

  Feb 24, 2026
  2.0
  I had an unpleasant experience with a middle-aged staff member named Baljeet (her badge mentioned 10 years). I ordered a chicken pot pie, and she immediately billed it at the kitchen cashier while I was still shopping. I politely asked her for some ketchup, which was right beside her. Instead of simply handing it to us and letting us continue, she insisted multiple times that we first complete our shopping, pay at self-checkout, and then come back to collect the ketchup (which was free). We were already standing there with a billed chicken pot pie, so it did not make sense to leave and return just for ketchup. Despite explaining this calmly, she repeated the same instruction three to four times, which delayed us for about 20–30 minutes. The interaction felt unnecessary, inconvenient, and not customer-friendly. I hope management can guide staff to handle such small requests more efficiently in the future.
• CW

  Claire Wang

  Feb 18, 2026
  1.0
  I recently purchased marshmallows at this location. I originally brought four bags to the counter, asked the cashier to confirm the expiry date before anything was scanned, and then decided to purchase two. The cashier confirmed “two bags.” When I got home and reviewed my receipt, I noticed I had been charged for three bags instead of two. It’s not about the amount, but I would encourage customers to double-check their receipts, especially when changing quantities at the counter. I hope management can review procedures to ensure accuracy moving forward.
• MO

  Mister O

  Feb 9, 2026
  1.0
  From their website: If you’re not 100% satisfied with your produce purchase, we will: 1. Reimburse your money for the item 2. Replace the produce item you purchased 3. Reward you with 500 More Rewards Points I’ve returned bad produce a few times and this is completely false. Every time they simply refund my money and then ask for my rewards card so they can take the points back. I’ve complained to the manager twice and was assured that the problem would be corrected. Bull! Today I returned some salad greens that were clearly not edible. The person at the return desk refunded my money and took back my rewards points. No bonus points, no replacement product. Complete misinformation on the website. Add to that the fact that they never have enough checkouts open, never offer to pack your bag. Really awful store. From now on I’ll shop at Thriftys where they actually treat me with respect.
• VM

  Valerie Medina

  Feb 7, 2026
  1.0
  This is the second and last time I order meals from the deli. The pork ribs were stale, the brisket was extremely oily and salty. I had company over. We discarded the food because it was awful. I had to cook for dinner. Expensive and shameful. Never again.
• JJ

  Jeannette

  Feb 1, 2026
  3.0
  I’ve had mixed experiences here over the years. While I appreciate that management seems to listen and make improvements, some cashier interactions have been disappointing. Years ago, when I didn’t yet have a More Rewards card, a cashier scanned another customer’s card without asking and all the points went to them. I reached out to customer service afterward, and to their credit, changes were implemented — I’ve since noticed that when customers don’t have a card, cashiers now scan a store card instead. That was a positive improvement. Unfortunately, I had another unpleasant experience today. While our groceries were being rung up, the cashier (L.S. #1774) asked my significant other something, but it wasn’t very clear. As he was about to ask a simple question regarding a promotion (“aren’t these 4 for $20?”), he was abruptly cut off with a loud and condescending, “I NEED YOUR CARD.” After scanning it, she followed up with, “IT’S COMING DOWN NOW,” again in the same tone. As the transaction continued, she was speaking under her breath. While I couldn’t hear exactly what was said, combined with her earlier tone, it felt discourteous and uncomfortable. When I wished her a better day at the end, she responded by glaring at me. I understand everyone has off days, and I don’t expect over-the-top friendliness — just basic courtesy. I hope management continues to focus on customer service consistency, because while policies have improved, interactions like this can really affect the overall experience.

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