Numerous reviews highlighted poor service, with staff being rude, unprofessional, and lacking proper training.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Cleanliness
While some customers noted the restaurant was clean, others reported unsanitary conditions and poor food quality.
Speed of Service
Several reviews mentioned long wait times for orders, both in the drive-thru and inside the restaurant.
PP
Patrick
1 day ago
1.0
curbside pick up, had to wait 10 mins for a single coffee
AK
Avneet Kaur
Jan 3, 2026
1.0
We had a phone order and we were picking it through drive through and there was a philipino guy with specs and straight hairs he was extremely rude and nonchalant he didn’t gave us sides and was making faces which is extremely disrespectful
DC
Dev Chaudhary
Jan 2, 2026
1.0
The service quality here is very low. Staff don’t seem to understand proper food service procedures, and food is often served without a tray. As a McDonald’s crew member, I expected my crew discount, but it was not provided. This location needs better training and supervision.
WA
William Andrews
Dec 30, 2025
5.0
7:45pm December 30th. Great drive thru service, very friendly cashier at the window, and the pie was delicious 😋
AM
Arran Milton
Dec 13, 2025
1.0
Copy of my email sent to Corporate Complaints dept:
My son went through the drivethru today just prior to noon. He ordered two sausage and egger combos with OJ. When he arrived home we found that one of the sandwiches had only half the english muffin. I found it near breathtaking to consider the level of incompetence a human being would need to display to not notice half an item is missing.
I googled the store location to call and complain, and quickly found on recent reviews that apparently this location also provides Big Macs minus the meat, so it is clearly a pattern of sorts at this location to package orders while blindfolded. I called 5 times over a 10 minute span, and the phone rings endlessly.
I can only surmise that the individual who made my food is also in charge of answering phones, and has not yet deciphered the complexity of this task either. It raises other concerns, such as, are the employees here washing their hands? Should there be a training session provided on how to tie their shoes? There are also safety concerns such as not sticking their hands or heads into deep fryers, or juggling knives while blindfolded?
As a multinational corporation, I would hope this email, and the multitude of reviews from others concerns you deeply. While I admit to a tendency towards sarcasm, I would surmise that this location needs some significant assistance and oversight from head office.
This is also my 2nd attempt at submitting this complaint, as I received a "Oops something went wrong" error on the first attempt, which I found almost funny after today's total experience.
What are the general opening hours of McDonald's at 12788 King George Boulevard?
McDonald's at 12788 King George Boulevard is open 24 hours every day of the week.
When is the drive-through at this McDonald's location available?
The drive-through is open 24 hours from Monday to Sunday at this McDonald's.
Where is this McDonald's branch located?
This McDonald's is located at 12788 King George Boulevard, Surrey, BC, V3V 3K5, Canada.
What types of food and services can I expect at this McDonald's?
You can enjoy classic menu items like the Big Mac and Quarter Pounder, along with options like coffee, ice cream, salads, breakfast items, and sandwiches.
How can I contact this McDonald's?
You can reach this McDonald's by phone at +1 236-474-2919.
Is there a mobile app available for ordering McDonald's food?
Yes, you can download the My McD’s App to order and access promotions.
What nearby fast food options are available close to McDonald's at 12788 King George Boulevard?
Nearby, you can also find A&W Canada, another popular fast food and burger restaurant to consider.
Are there automotive services near this McDonald's?
Yes, there are multiple automotive services nearby including A & Z Motorcars LTD., Budget Pro car service and customs, and Arcadia Transmission & Auto Repairs, useful if you need vehicle maintenance or sales.
Can I find nearby convenience stores or gas stations around this McDonald's?
Yes, Chevron and Esso Canada gas stations, which also have convenience stores, are located nearby for your fuel or quick shopping needs.
What other amenities like banking facilities are available near this McDonald's?
You can find ATMs nearby such as RBC Royal Bank ATM and TD Canada Trust ATM for your banking convenience.