McDonald's

3.1
3308 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
10240 King George Hwy., Surrey, BC
V3T 2W5, Canada

Hours

Reviews

3.1
3,308 reviews
5 stars
898
4 stars
639
3 stars
555
2 stars
286
1 star
930

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Cleanliness

Customers frequently reported unsanitary conditions, particularly in restrooms and dining areas.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, contributing to a negative dining experience.
  • TD
    Tejveer Dixit
    2 days ago
    1.0
    The girl during at shift at 3 am Jan 10 2026 behave too much rude to every gig worker even if any driver go there just for asking she behave rudely that dont stay here outside sit in cars otherwise she will call cops …accepting these type of behaviour at this location may effect drivers to pick the order
  • VS
    Vasu Sharma
    Jan 2, 2026
    2.0
    I’m a regular here and they mess up my order now and then Paid extra for extra chicken patties but it was missing in my sandwiches once I saw my order after getting home I’m sick of their service
  • NS
    Natalie Strachan
    Dec 25, 2025
    1.0
    Ok generally my experience here isn’t too bad.. But I would love to give my experience tonight 0 stars the girl working the drive thru tonight (possibly nighttime manager) was so unprofessional and rude I’ve doubt with her once before she’s so condescending, wait times are slower when she’s working, she says sorry every time you speak as if she can’t hear you even when you actually arrive at the window her whole demeanour is extremely aggressive she has 0 customer service skills, and here’s a picture of our meal a tater tot was thrown in the fries, the fries and filet o fish was so cold, barely any sauce, and smoothie wasn’t full to the top like it normally would be… I have no idea why customer service has to be so horrible, and non existent these days especially in a western country… after all they aren’t working for free and this food isn’t free either…
  • AS
    Abhinandan Sharma
    Dec 24, 2025
    1.0
    ⭐☆☆☆☆ **Atmosphere: Absolutely Disgusting** I walked into McDonald’s expecting 🍔🍟… not a **biohazard experience** 🤢🚫 The **men’s washroom** was on another level of nasty. Someone had **pooped all over the area where men usually stand to pee**, and the **SMELL spread everywhere** 💩🤮💨. It wasn’t contained. It wasn’t hidden. It was just **there**, attacking your nose. I honestly don’t understand **how people can sit and eat their food** knowing that kind of stench is floating around the place 🤨🥴. Appetite = **GONE** ❌🍔❌. Is this really a **good place to eat food** when the atmosphere feels this dirty and neglected? 🤔 Absolutely not. Cleanliness should be the bare minimum, and this was **way below** that bar 🚨🧼. Do better. No one wants fries with a side of 🤢💩.
  • BR
    Brett Raycroft
    Dec 13, 2025
    1.0
    This place is a disgusting dump. I took my son here at his request. Filthy. Disinterested staff, barely working. His burger (see picture) was assembled as if it was thrown against a wall. I had to clean and dry the table and seats myself before sitting down. His meal, such as it was, cost $16. Horrible atmosphere. Avoid this place like the plague (come to think of it, you might get the plague from eating here). Better yet, avoid McDonald's altogether.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's Whalley location?

McDonald's Whalley location is open 24 hours a day, seven days a week for dining in.

Does McDonald's Whalley offer drive-through service, and what are the hours?

Yes, McDonald's Whalley has drive-through service available 24/7 every day.