McDonald's

3.2
2136 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
6333 King George Hwy., Surrey, BC
V3X 1G1, Canada

Hours

Reviews

3.2
2,136 reviews
5 stars
644
4 stars
400
3 stars
340
2 stars
179
1 star
573

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including raw or cold items and poor hygiene practices in food preparation.

Customer Service

Many reviews highlighted extremely poor customer service, with rude staff, unprofessional behavior, and a lack of accountability for mistakes.

Order Accuracy

A significant number of customers experienced incorrect orders, missing items, and a general lack of attention to detail when fulfilling requests.

Cleanliness

Several reviews raised concerns about the cleanliness of the restaurant, including unsanitary conditions and staff not adhering to hygiene protocols.

Service Speed

Customers frequently noted long wait times for food, both in-store and at the drive-thru, contributing to a frustrating experience.
  • VB
    Vrnda Banymandhub
    1 day ago
    1.0
    Ordered a sundae fudge with extra fudge and this is what i got. When i asked them about the extra fudge they said they put it and if i wanted more i would have to pay more. So stupid and frustrating other McDonalds are much better
  • JS
    Jaspreet Singh
    Nov 15, 2025
    1.0
    I’m very disappointed with the service I received. My order was never completed, and the delivery driver did not make any effort to assist me or resolve the issue. I was left without any clear communication or support, which is completely unacceptable. This experience was frustrating, unprofessional, and far below the level of service I expect. I hope this is addressed immediately so other customers don’t go through the same situation.
  • LL
    LOVEPREET LOVEPREET
    Nov 15, 2025
    1.0
    We ordered two Oreo McFlurries today at around 10:57pm, and one of them was literally half empty. When we pointed out the difference, the staff didn’t try to fix the issue — instead, they started explaining their mistake as if that made it acceptable. Would have shared the pics I have but The picture doesn’t even show how empty it actually was. On top of that, the customer service was extremely poor. The first employee who handed us the order called over a girl from the drive-thru after trying to explain their mistake. When the drive-thru girl came, she handled the situation very poorly and with a rude attitude. I even overheard them talking among themselves saying things like, “Okay, I’m not gonna pass it to her now, you go pass it,” which is completely unprofessional and disrespectful. What made the experience even worse was that instead of acknowledging the issue or offering an apology, they made it feel like we were the inconvenience. There was no effort to correct the order, no accountability, and no basic customer service standards being followed. this was extremely disappointing. And yes while waiting for my order to be fixed I saw the lady who was making sandwich she was just handling burgers with bare hands I mean that’s common sense to use that we can’t touch it without wearing gloves , we can’t make food. This was honestly the worst experience I’ve had at this location, and it really needs to be addressed.
  • BS
    Baljot singh
    Nov 15, 2025
    1.0
    We ordered two Oreo McFlurries, and this is what we got — one of them was literally half empty. When we asked about it and pointed out the difference, the staff started explaining their mistake instead of fixing it. The picture doesn’t even show how empty it really was. On top of that, the employees were extremely rude — no basic customer service, no gestures, nothing. Honestly the worst experience I’ve had there.
  • LL
    Lina
    Oct 27, 2025
    5.0
    I really like this location. Been going here for 3 years and the food has always been fresh, never burned. Service is kind and consistent. They havent messed up any orders and have always followed spec instructions. Hopefully I dont jinx it but the location is convenient and it seems management is consistent and committed to quality. Thank you! :)

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 6333 King George Hwy., Surrey?

McDonald's is open daily from 5:00 AM to 11:59 PM.

Does this McDonald's offer delivery service?

Yes, delivery service is available daily from 5:00 AM to 11:59 PM.