Numerous customers reported issues with food quality, including raw or cold items and poor hygiene practices in food preparation.
Customer Service
Many reviews highlighted extremely poor customer service, with rude staff, unprofessional behavior, and a lack of accountability for mistakes.
Order Accuracy
A significant number of customers experienced incorrect orders, missing items, and a general lack of attention to detail when fulfilling requests.
Cleanliness
Several reviews raised concerns about the cleanliness of the restaurant, including unsanitary conditions and staff not adhering to hygiene protocols.
Service Speed
Customers frequently noted long wait times for food, both in-store and at the drive-thru, contributing to a frustrating experience.
VB
Vrnda Banymandhub
1 day ago
1.0
Ordered a sundae fudge with extra fudge and this is what i got. When i asked them about the extra fudge they said they put it and if i wanted more i would have to pay more. So stupid and frustrating other McDonalds are much better
JS
Jaspreet Singh
Nov 15, 2025
1.0
I’m very disappointed with the service I received. My order was never completed, and the delivery driver did not make any effort to assist me or resolve the issue. I was left without any clear communication or support, which is completely unacceptable.
This experience was frustrating, unprofessional, and far below the level of service I expect. I hope this is addressed immediately so other customers don’t go through the same situation.
LL
LOVEPREET LOVEPREET
Nov 15, 2025
1.0
We ordered two Oreo McFlurries today at around 10:57pm, and one of them was literally half empty. When we pointed out the difference, the staff didn’t try to fix the issue — instead, they started explaining their mistake as if that made it acceptable. Would have shared the pics I have but The picture doesn’t even show how empty it actually was.
On top of that, the customer service was extremely poor. The first employee who handed us the order called over a girl from the drive-thru after trying to explain their mistake. When the drive-thru girl came, she handled the situation very poorly and with a rude attitude. I even overheard them talking among themselves saying things like, “Okay, I’m not gonna pass it to her now, you go pass it,” which is completely unprofessional and disrespectful.
What made the experience even worse was that instead of acknowledging the issue or offering an apology, they made it feel like we were the inconvenience. There was no effort to correct the order, no accountability, and no basic customer service standards being followed. this was extremely disappointing. And yes while waiting for my order to be fixed I saw the lady who was making sandwich she was just handling burgers with bare hands I mean that’s common sense to use that we can’t touch it without wearing gloves , we can’t make food.
This was honestly the worst experience I’ve had at this location, and it really needs to be addressed.
BS
Baljot singh
Nov 15, 2025
1.0
We ordered two Oreo McFlurries, and this is what we got — one of them was literally half empty. When we asked about it and pointed out the difference, the staff started explaining their mistake instead of fixing it. The picture doesn’t even show how empty it really was. On top of that, the employees were extremely rude — no basic customer service, no gestures, nothing. Honestly the worst experience I’ve had there.
LL
Lina
Oct 27, 2025
5.0
I really like this location. Been going here for 3 years and the food has always been fresh, never burned. Service is kind and consistent. They havent messed up any orders and have always followed spec instructions.
Hopefully I dont jinx it but the location is convenient and it seems management is consistent and committed to quality.
Thank you! :)
What are the opening hours of McDonald's at 6333 King George Hwy., Surrey?
McDonald's is open daily from 5:00 AM to 11:59 PM.
Does this McDonald's offer delivery service?
Yes, delivery service is available daily from 5:00 AM to 11:59 PM.
Can I use the drive-through at McDonald's and what are the hours?
Yes, the drive-through is open every day from 5:00 AM to 11:59 PM.
What meals are served at this McDonald's location?
They serve breakfast, lunch, and dinner.
What payment options does McDonald's accept?
Payments can be made with American Express, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have an app available for ordering?
Yes, you can order using the My McD’s app available on both Android and iOS.
Is there seating and what is the attire recommended at McDonald's?
The attire is casual and dine-in seating is available.
Which nearby pharmacy can I visit after dining at McDonald's?
You can visit We Care Pharmacy, Medicure Pharmacy & Medical Clinic, Guardian Health Centre Pharmacy, or Pharmasave, all located near McDonald's.
Are there any convenient stores near McDonald's for quick shopping?
Yes, On The Run Convenience Store and Chevron gas station with a convenience store are nearby for your shopping needs.
What local attractions or services near McDonald's could I visit before or after my meal?
You can visit School District No 36, Glow Laser Boutique, Arrow Physiotherapy and Massage Therapy Clinic, or NewGen Medical Centre nearby for various services.