Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many customers reported receiving cold or improperly prepared food, with complaints about freshness and incorrect items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and issues with food hygiene.
Management Issues
Customers expressed dissatisfaction with management's handling of complaints and overall staff training.
DJ
Diamond John
1 day ago
5.0
I had a great experience at McDonald’s thanks to Navpreet Kaur. She was extremely friendly, professional, and attentive, making sure my order was accurate and served with a smile. Her positive attitude and excellent customer service really stood out and made my visit enjoyable. Navpreet is a great example of how customer service should be McDonald’s is lucky to have her.
LW
Logan Warkentin
Dec 30, 2025
1.0
Extremely frustrating experience in the Drive Thru this evening. I ordered ahead on the app and even told the app I was there when I was still 3 blocks away to try to avoid the following, but alas it still happened. I pull up to the food window and she asks me to pull aside because my breakfast sandwich was going to take a few minutes, I obliged because I understand that they aren’t prepped for breakfast at 7pm. I end up sitting in the spot for 16 mins (plus if you add the driving time when I was still a few blocks away, they had 20mins to make my breakfast sandwich).
When she brings me my order I ask why it took 20 mins, she tells me its because they have to make it fresh, I clarified that that takes 20 mins and she said yes. So I expect to have a pipping hot breakfast sandwich.
I get a block away and reach in the bag to grab my sandwich and it is entirely ICE COLD, no warmth whatsoever. So what was I waiting 20 mims for?
CH
C Hogan
Dec 28, 2025
1.0
This was the worst experience, I was asked my English muffin to be extra toasted and got nothin but a hard time and unexperienced staff and management to the point that their lack of customer service caused the line to grow which they simply past on to me and decided to half fast my order and not to mention, still
HK
Harpreet Kaur
Dec 17, 2025
1.0
If I would have the option , I will definitely give this place zero rating , I have been to many places but the experience i had here is worst .The customer service is worst.The employeer really need to look upon this and atleast give the training again to employees that how to treat with customers atleast.
SS
Sajan
Dec 13, 2025
1.0
I visited this McDonald’s drive-thru and had one of the most frustrating experiences I’ve had at a fast-food restaurant. I ordered 3 Junior Chickens and 1 McVeggie combo, and even paid extra for 4 sauces. When I parked and checked the bag, only 2 sauces were included, so I had to drive back to collect the rest. Mistakes happen, so I let that go.
However, when I got home and opened my burgers, I realized they were missing the cheese and onions I had paid extra for. At that point, it was honestly ridiculous. It’s not a complicated order, yet multiple things were still wrong.
The service was extremely disappointing, and this visit has completely put me off returning. I’ve attached a photo of the burger and the receipt with the date to show exactly what I received.
Horrendous service — I won’t be coming back to this location.
What are the operating hours of McDonald's at 8586 - 120th Street, Surrey?
McDonald's is open 24 hours a day, 7 days a week.
Does McDonald's offer delivery and pickup services?
Yes, McDonald's provides in-store pickup and delivery services.
What are the drive-through hours at this McDonald's location?
The drive-through is open 24/7, every day of the week.
Can I order breakfast, lunch, and dinner at this McDonald's?
Yes, McDonald's serves breakfast, lunch, and dinner meals.
What payment options are accepted at this McDonald's?
You can pay using American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a casual dress code?
Yes, the attire is casual at this McDonald's.
Is Wi-Fi or mobile app ordering available at this McDonald's?
You can order via the My McD’s app available on Android and iOS.
Are families with children welcome at this McDonald's?
Yes, families and children are welcome, and there is a children’s menu available.
What nearby ATMs can I use when visiting this McDonald's?
You can find the RBC Royal Bank ATM and TD Canada Trust ATM close to this McDonald's for your banking needs.
Are there any nearby places where I can get my car serviced while visiting McDonald's?
Yes, Knight Bridge Service Ltd and New Spectrum Auto Glass & Tint offer automotive repair services near this McDonald's.
What local attractions or services are close to McDonald’s at 8586 - 120th Street?
Nearby you can visit Global Harvest Church Vancouver, get a haircut at Ash Hair Salon & Skin Care, or enjoy Indian cuisine at Bikaner Indian Cuisine & Sweets.