McDonald's

3.3
2797 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
8586 - 120th Street, Surrey, BC
V3W 3N5, Canada

Hours

Reviews

3.3
2,797 reviews
5 stars
889
4 stars
551
3 stars
439
2 stars
215
1 star
703

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported receiving cold or improperly prepared food, with complaints about freshness and incorrect items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and issues with food hygiene.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and overall staff training.
  • DJ
    Diamond John
    1 day ago
    5.0
    I had a great experience at McDonald’s thanks to Navpreet Kaur. She was extremely friendly, professional, and attentive, making sure my order was accurate and served with a smile. Her positive attitude and excellent customer service really stood out and made my visit enjoyable. Navpreet is a great example of how customer service should be McDonald’s is lucky to have her.
  • LW
    Logan Warkentin
    Dec 30, 2025
    1.0
    Extremely frustrating experience in the Drive Thru this evening. I ordered ahead on the app and even told the app I was there when I was still 3 blocks away to try to avoid the following, but alas it still happened. I pull up to the food window and she asks me to pull aside because my breakfast sandwich was going to take a few minutes, I obliged because I understand that they aren’t prepped for breakfast at 7pm. I end up sitting in the spot for 16 mins (plus if you add the driving time when I was still a few blocks away, they had 20mins to make my breakfast sandwich). When she brings me my order I ask why it took 20 mins, she tells me its because they have to make it fresh, I clarified that that takes 20 mins and she said yes. So I expect to have a pipping hot breakfast sandwich. I get a block away and reach in the bag to grab my sandwich and it is entirely ICE COLD, no warmth whatsoever. So what was I waiting 20 mims for?
  • CH
    C Hogan
    Dec 28, 2025
    1.0
    This was the worst experience, I was asked my English muffin to be extra toasted and got nothin but a hard time and unexperienced staff and management to the point that their lack of customer service caused the line to grow which they simply past on to me and decided to half fast my order and not to mention, still
  • HK
    Harpreet Kaur
    Dec 17, 2025
    1.0
    If I would have the option , I will definitely give this place zero rating , I have been to many places but the experience i had here is worst .The customer service is worst.The employeer really need to look upon this and atleast give the training again to employees that how to treat with customers atleast.
  • SS
    Sajan
    Dec 13, 2025
    1.0
    I visited this McDonald’s drive-thru and had one of the most frustrating experiences I’ve had at a fast-food restaurant. I ordered 3 Junior Chickens and 1 McVeggie combo, and even paid extra for 4 sauces. When I parked and checked the bag, only 2 sauces were included, so I had to drive back to collect the rest. Mistakes happen, so I let that go. However, when I got home and opened my burgers, I realized they were missing the cheese and onions I had paid extra for. At that point, it was honestly ridiculous. It’s not a complicated order, yet multiple things were still wrong. The service was extremely disappointing, and this visit has completely put me off returning. I’ve attached a photo of the burger and the receipt with the date to show exactly what I received. Horrendous service — I won’t be coming back to this location.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 8586 - 120th Street, Surrey?

McDonald's is open 24 hours a day, 7 days a week.

Does McDonald's offer delivery and pickup services?

Yes, McDonald's provides in-store pickup and delivery services.