Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness Issues
Many reviews highlighted significant cleanliness problems, particularly in bathrooms and dining areas.
Food Quality
While some customers enjoyed the food, there were numerous complaints about food being served cold, incorrect orders, and hygiene concerns.
Staff Performance
A few staff members received praise for their friendliness and efficiency, but overall, many reviews indicated a lack of professionalism among the team.
AB
Akash Bhatha
Jan 6, 2026
1.0
If I could give less than 1 star I would. They gave our food to the wrong car (bag was opened and the fries and stuff were touched). Employee realized she made a mistake and took the food from the wrong car and tried to give it to us, and we sent the food back as we wanted to be remade due to allergic and contamination concerns. Employee pretended to bring it back and remake it and came back in a minute and said that the food was remade while we watched her pick up the same bag with the same items. When we asked the manager why she would do this, the manager said that the employee didn't see anyone touch any of the items in the wrong car and thought it would be fine.
UZ
Umar Arli Zeba
Jan 1, 2026
1.0
I came brought some McDouble and two teas , I went to washroom , came back and my laptop was gone , I went to the management to complain to she didn’t even let me land and cut off … least they could was to show concern or even produce CCTV footage to me , but apparently nothing and they cut me of twice … CAME BACK TO AN EMPTY TABLE WITH MACBOOK GONE .. will be filing a complaint with McDonald’s…
JN
Julien Nelson
Dec 29, 2025
1.0
I ordered my food and never got it and then I asked them about it and they said the food was gone and they are not making it again. I told them I payed for it and they told me it wasn’t their problem. My friend got me another one and i found spit on my burger.
AB
Alex Buchanan
Dec 27, 2025
4.0
This was our first stop while traveling in Canada, and overall it made a good first impression. The restaurant was clean, the atmosphere was welcoming, and the staff were friendly and courteous. Unfortunately, there was a longer wait than expected for the hotel room to be ready, which was a bit inconvenient.
LJ
La JJ
Dec 24, 2025
5.0
I highly recommend this location. The service is lightning-fast, and the staff is genuinely friendly. I was especially impressed by the person cleaning the dining area; they were very attentive to our needs and kept the place spotless. It’s a very clean and welcoming environment.
What are the operating hours of McDonald's at 17635 - 64th Avenue, Surrey?
McDonald's at this location is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 at this McDonald's location.
Can I use the drive-through service at any time at this McDonald's?
Yes, the drive-through is open 24/7 for your convenience.
What payment options are accepted at this McDonald's?
You can pay using American Express, Cash, Discover, MasterCard, and Visa.
What meals are served at this McDonald's location?
This McDonald's serves breakfast, lunch, and dinner.
Is this McDonald's family-friendly and does it have a children's menu?
Yes, this location welcomes families and offers a children's menu.
What casual attire is recommended for visiting McDonald's at this location?
Casual attire is appropriate when visiting this McDonald's.
Which nearby coffee shops can I visit before or after my meal at McDonald's?
Nearby coffee shops include Tim Hortons and Starbucks Canada, both great spots for a coffee before or after your McDonald's visit.
Where can I find nearby banking services around McDonald's at 17635 - 64th Avenue?
You can find banking services nearby at TD Canada Trust Branch and ATM, Gulf and Fraser credit union, The Exchange Network ATMs, RBC Royal Bank ATM, and Simer Notary Public.
Are there any nearby stores for convenience or automotive needs near this McDonald's?
Yes, nearby there is On The Run Convenience Store and Chevron gas station, which also offer automotive and retail services.