Many customers reported poor service, including rude staff and long wait times, leading to frustration.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail.
Food Quality
Several customers complained about cold or poorly prepared food, with some items not matching expectations.
Cleanliness
There were complaints about the cleanliness of the restaurant, particularly in the bathrooms and dining areas.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and positive interactions.
MT
Matthew Tindall
5 days ago
1.0
They gave my order to the people in the car next to me (who opened it) in the waiting area and then took it back and tried to give it to me when they realized their mistake. I reasonably requested a replacement order. When I got home my kid's happy meal had no meat on the burger!
BG
Bobby Gill
Feb 24, 2026
1.0
McDicks, you should not be McLovin it
JS
James Sawada
Feb 19, 2026
5.0
The person who was cleaning the restaurant at 11pm on Feb 18th was very friendly and professional and made my visit most enjoyable.
DL
DALJIT LIDHAR
Jan 30, 2026
1.0
I had a very bad experience at McDonald’s on Highway 10. I ordered two burgers, but I received only one. I waited about 25 minutes, and no one fixed the problem quickly. This was very frustrating and poor service. I hope the staff can improve their service and check orders carefully in the future.
AP
Alicia Parisien
Jan 14, 2026
5.0
I am surprised I’m rating a fast food place with 5 stars lol. Since moving the few times I’ve eaten McDonald’s and the other times during the week when I have come for my morning coffee I have been treated with a smile and amazing customer service. This says a lot especially since all the workers I’ve come into contact with are young. Great job to management for teaching your workers smiling and being kind goes a long way and great job to the employees for putting in the effort even though it’s a fast food restaurant.
McDonald's is open 24 hours every day of the week.
During what hours is delivery service available at McDonald's?
Delivery is available daily from 5:00 AM to 11:59 PM except on Friday and Saturday when it is available until 2:00 AM.
Can I use the drive-through service any time?
Yes, the drive-through is open 24 hours every day of the week.
Does McDonald's offer in-store pickup and delivery options?
Yes, McDonald's offers both in-store pickup and delivery services.
What types of meals are served at McDonald's?
McDonald's serves breakfast, lunch, and dinner meals.
What kinds of payment methods are accepted at McDonald's?
McDonald's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does McDonald's welcome families and children?
Yes, McDonald's welcomes families and children and offers a children's menu.
Which nearby educational centers could I visit after dining at McDonald's?
You can visit Oxford Learning South Surrey or Oxford Learning, both tutoring centers close by for educational services.
Are there any nearby health clinics or dental services I can access near McDonald's?
Yes, nearby health options include Panorama Village Dental, Monarch House public health clinic, Village Health Clinic, and the Community Birth Program.
What entertainment or dining options are near McDonald's in Surrey?
You can visit Flaming Ice Family Restaurant and Sports Bar, Flaming Ice Sports Bar & Restaurant, Tawara Japanese restaurant, or Noodlebox for diverse dining experiences nearby.
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