Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their friendliness while others were reported as rude and dismissive.
Order Accuracy
Many customers expressed frustration with incorrect orders, including missing items and wrong food being served.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect preparation, and overall dissatisfaction with taste.
Cleanliness
Customers reported inconsistent cleanliness, with some noting dirty dining areas and unsanitary conditions.
Service Speed
Numerous reviews highlighted slow service times, particularly in the drive-thru, with long waits reported frequently.
NH
Nathan Hopkins
Nov 10, 2025
3.0
Not a fan of this location the food was mildly warm and I have been through the drive thru a few times and it was never good enough to be like yum
SF
Shaeli Finnie
Nov 2, 2025
5.0
I mostly get coffee here, they actually stir the coffee well at McDonald's, thank you.
Always add just a little bit of coffee and stir really well, this way I have no sugar on the bottom of the drink.
RS
Rashan Sohi
Oct 23, 2025
1.0
I’m really disappointed with this McDonald’s location. Every time I order a McChicken, I specifically pay extra to add cheese — but they never add it. I also always request no ice in my drink, yet they still give me ice every time.
We’ve contacted the location multiple times about it, but nothing ever changes. No one reaches out, listens, or tries to fix the issue. It’s frustrating because I’m paying for something I never receive, and it feels like they don’t care about customer satisfaction at all.
Overall, this has been a really bad experience, and I wouldn’t recommend this McDonald’s to anyone. It’s disappointing to keep having the same problems and feel ignored.
MK
MANPREET KAUR
Oct 12, 2025
1.0
This is the worse place I ever seen near to our work place. Their employee doesn’t even care about the value of time. Couple days back , my husband visited over there and placed order by drive thru.He had to start work. He had to wait for 20 minutes to get the order. While he saw one of the employee name JAPNEET was playing with empty paper bag. We have our dashcam video of how long he waited. After knocking the window she offered a discount as a compliment that my husband refused. At the end, they never even deserve 1 star that I gave. Not recommended. This place is completely waste of money and time.
HS
Harpreet Singh Sran
Oct 11, 2025
1.0
I visited here yesterday early morning around 1:20am I ordered one mac veggie and chicken nuggets through the drive through and when I go to the pick up window for pick up my order but there's no any one at the window I wait there around 10 to 15 minutes but no anybody came at window suddenly I noticed a girl inside her name is JAPNEET she was playing with empty paper bag then I knocked pick up window her came at the window and ask me hey there how can I help you. I remind her I already ordered my order 20 minutes ago at the drive through her answer ohh yes I forgot your order. And I wasted my minutes for hear this word and I grab my wrong order because I ordered Mac veggie spicy but her gave me Mac veggie regular not spicy. When I asked her where is your supervisor i want to complaint about her she said I'm supervisor here. I recommend to store owner she is not applicable for the supervisor position and also her not serious about the job duties.
McDonald's is open 24 hours every day of the week.
During what hours is delivery service available at McDonald's?
Delivery is available daily from 5:00 AM to 11:59 PM except on Friday and Saturday when it is available until 2:00 AM.
Can I use the drive-through service any time?
Yes, the drive-through is open 24 hours every day of the week.
Does McDonald's offer in-store pickup and delivery options?
Yes, McDonald's offers both in-store pickup and delivery services.
What types of meals are served at McDonald's?
McDonald's serves breakfast, lunch, and dinner meals.
What kinds of payment methods are accepted at McDonald's?
McDonald's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does McDonald's welcome families and children?
Yes, McDonald's welcomes families and children and offers a children's menu.
Which nearby educational centers could I visit after dining at McDonald's?
You can visit Oxford Learning South Surrey or Oxford Learning, both tutoring centers close by for educational services.
Are there any nearby health clinics or dental services I can access near McDonald's?
Yes, nearby health options include Panorama Village Dental, Monarch House public health clinic, Village Health Clinic, and the Community Birth Program.
What entertainment or dining options are near McDonald's in Surrey?
You can visit Flaming Ice Family Restaurant and Sports Bar, Flaming Ice Sports Bar & Restaurant, Tawara Japanese restaurant, or Noodlebox for diverse dining experiences nearby.