Numerous customers reported issues with incorrect orders, missing items, and poorly prepared food.
Customer Service
Many reviews highlighted rude and unprofessional behavior from staff, with a lack of basic courtesy and training.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Food Quality
Customers frequently complained about cold, stale, or poorly prepared food, with some items being inedible.
Service Speed
Multiple reviews mentioned slow service and long wait times for orders.
TG
Tina Garcia
1 day ago
1.0
Dirty, filthy, gross, you name it this McDonald's is the worst place. They charged you for a cup 30 cents for a water. Management should be responsible for this restaurant cleanliness and staffing. No customer service.
SP
steve pelletier
2 days ago
1.0
The worst part is the lack of service, they prioritize drive through over dine in customers. They take too long to get your order to you . And it's not that great quality food any longer
AB
Anna Bizzy
Dec 28, 2025
1.0
I ordered large fries and it's not even full of pack, only half of pack. And the fries are very soft. I feel like i'm having leftover :((( This is not a first time. This store always wrong something. I want all the workers to be focus on their job.
SV
Simver John Villasenor
Dec 20, 2025
1.0
I ordered a hotcake meal with sausage earlier today, but when I got home and opened the bag, there were only two hotcakes inside and the sausage was completely missing. This is extremely frustrating and disappointing. Accuracy matters, especially in fast food where customers are paying for complete meals and often don’t have time to come back. This isn’t even the first time this has happened, which makes it even more unacceptable. Please do better and take order accuracy seriously.
PN
Peter N.
Dec 15, 2025
1.0
Dec 14, 2025 - Around 1pm a young lady wearing a cloth around her head served our family by the drive through. The ineptitude and rude attitude of this lady warrants a very low, dissatisfied review.
The order consists of only 2 coffees but there was a mistake so we were asked to wait by parking #1. She then came out with 1 coffee and when we told her our order had 2 coffees, she gave us rude remark.
A disrespectful, unpleasant experience for a simple coffee order. As she is still young, I hope this message reaches her for her to self reflect. I wish her blessings on developing a beautiful character. Mistakes happen, but remember to carry oneself in a kind, dignified manner. Good luck -
What are the operating hours of McDonald's at 10258-152nd Street in Surrey?
McDonald's in Surrey is open 24 hours a day, 7 days a week, from Monday to Sunday.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 at this McDonald's location.
Can I use the drive-through service at this McDonald's any time?
Yes, the drive-through is open 24 hours every day of the week.
What meals are served at this McDonald's?
This location serves breakfast, lunch, and dinner.
What payment methods are accepted at this McDonald's?
You can pay using American Express, Cash, Discover, Mastercard, and Visa.
Is there an app to order food from this McDonald's?
Yes, you can use the My McD's app available on both Android and iOS, or order online via their website.
Does this McDonald's offer in-store pickup?
Yes, in-store pickup is available in addition to delivery.
Are families and children welcome at this McDonald's?
Yes, this McDonald's welcomes families and children and offers a children's menu.
What nearby fitness options are available around McDonald's at 10258-152nd Street?
Anytime Fitness and Great Life Fitness Store gyms are nearby, making it convenient to grab a meal or coffee before or after your workout.
Which coffee shops are close to this McDonald's location?
Tim Hortons and Mindful Juice Bar are nearby, offering additional cafe and beverage options.
Are there dining options near McDonald's for different cuisines?
Yes, nearby restaurants include Kim Hoang Vietnamese Restaurant, Jin Soo Sung Chan Korean Restaurant, Sushi California, and others, providing a variety of dining choices.