McDonald's

3.2
2530 reviews
Take-out Drive-Thru

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
15574 Fraser Highway, Surrey, BC
V3S 2V8, Canada

Hours

Reviews

3.2
2,530 reviews
5 stars
768
4 stars
534
3 stars
401
2 stars
175
1 star
652

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including unhelpful and rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold or undercooked items, missing ingredients, and overall dissatisfaction with the meals.

Cleanliness and Atmosphere

Several customers noted unsanitary conditions and an unpleasant atmosphere, including reports of drug use and homeless individuals inside the restaurant.

Management Issues

There were complaints about poor management and lack of accountability among staff, with some customers expressing frustration over the absence of a manager during their visits.

Positive Experiences

Despite the negative feedback, some customers did report positive experiences, praising specific staff members for their helpfulness and noting good food on occasion.
  • SS
    SK Sandhu
    Nov 10, 2025
    1.0
    I just ordered fries that wasn’t properly cooked and also ordered Mac veggie they give me only pattie in the bun i don’t know why they didn’t add some lettuce and veggies.
  • AB
    aman brar
    Nov 8, 2025
    2.0
    I ordered a mc chicken combo and they don’t give my order instead they give me a mc veggie and they won’t even answer their calls
  • SR
    Sagar Rana
    Nov 2, 2025
    1.0
    Staff not cooperative Service totally very poor While customer waiting for the order staff using cellphone couldnt get help
  • JT
    Jasjeet Thiara
    Oct 18, 2025
    1.0
    So disappointed, I can’t even go back bc it’s about a 30 min drive and they won’t deliver another one. There’s not a single ounce of gravy in this “poutine”. This has to be a joke.
  • TA
    Thirumal Annamalai
    Oct 18, 2025
    1.0
    Impolite staffs. At all times when i order happy meal with toys They never gave us toys. Always will we don’t have stock. If they don’t have why they need to display. They don’t have courtesy to say that they don’t have while delivering.

Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 15574 Fraser Highway, Surrey?

McDonald's at 15574 Fraser Highway, Surrey is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service and what are the hours?

Yes, the McDonald's at this location offers drive-through service 24/7.