Many customers reported issues with incorrect or incomplete orders, leading to frustration and disappointment.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor management.
Food Quality
Numerous reviews highlighted problems with food quality, including cold, burnt, or improperly prepared items.
Cleanliness and Atmosphere
Several customers noted unsanitary conditions and an unpleasant atmosphere, affecting their overall dining experience.
Wait Times
Customers frequently mentioned long wait times for orders, both in-store and at the drive-thru.
AY
A Y
Jan 1, 2026
1.0
This location has disappointed me in so many ways. 7 out of 10 orders I've made here are either missing something or are completely wrong. I thought maybe because i usually order late at night and its more prone to mistakes but NO, no matter what time of the day, theyre consistently bad.
I think there's something systematically wrong with how this location is managed. The frontline people working here are generally nice and kind but there's utter lack of attention to detail in everything. No one checks the order slips before handing over food, when you correct it with them, they still miss things. It's mind-boggling.
I like McDonalds and it wont stop me from ordering here but i feel like i have to be that annoying customer who has to check everything in front of them before letting them go - I dont even want to do that.
There's no quality control, training is probably subpar and management needs to get their stuff together. Corporate needs to look at this location and do massive overhaul. I feel bad for these kids working here, theyre probably not even equipped to do an OK job and theyll go out into the world, do other bigger jobs and find that they werent prepared well.
So disappointing and frustrating.
SG
S G
Dec 20, 2025
1.0
We ordered hashbrowns which were really hard we can't even broke it and it were really burned. I feel like if they even check before giving it to customer
SD
Sandhu Deep
Dec 15, 2025
1.0
I picked up the order around 12:45 this night . Night shift girl was so rude. No busy, no care at the back still in hurry. And oreo Mac flurry was not blended properly it was just plain at bottom. Very disappointed.
LT
Leo Talento
Dec 13, 2025
1.0
No stars
1 star for delivering boxes and containers that resembled a Big Mac mcChicken & McDouble
Both Big Mac and McChicken were dry deflated and lacked any any taste resemblance.
The McDouble although tasted ok was overly soggy
The fries were ok but how do you screw up fries
Avoid this branch they don’t make them right or get cheep on ingredients.
SF
Susan sales Franklin
Dec 10, 2025
1.0
I use drive through on December 2nd worth 33 dollars and they billed me twice as the lady at the window don’t listen despite repeatedly telling her I have paid the first window, she insisted to billed me again the second time, I tried asking the manager to refund me but she said it will come to my account in 5 business days, I am still waiting and it’s already December 10th. I advice every customer to check your bank that day December 2, around 4-7 they might billed you double like what happened to me. Be aware !! Thanks
What are McDonald's operating hours at 15574 Fraser Highway, Surrey?
McDonald's at 15574 Fraser Highway, Surrey is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-through service and what are the hours?
Yes, the McDonald's at this location offers drive-through service 24/7.
Can I get delivery from this McDonald's location and what are the delivery hours?
Yes, delivery is available 24 hours a day, 7 days a week from this McDonald's.
What payment options are accepted at McDonald's in Fleetwood, Surrey?
This McDonald's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location serve breakfast, lunch, and dinner?
Yes, this McDonald's serves breakfast, lunch, and dinner.
Is there an app to order from McDonald's Fleetwood location?
Yes, you can order using the McDonald's app available for Android and iOS. The Android app is at https://play.google.com/store/apps/details?id=com.mcdonalds.superapp, and the iOS app is at https://apps.apple.com/app/apple-store/id375695000.
Where can I find nearby gas stations when visiting McDonald's at Fleetwood?
Nearby gas stations include Chevron and Shell, making it convenient to fuel up before or after your visit to McDonald's.
Are there other fast food options near McDonald's at 15574 Fraser Highway?
Yes, nearby fast food restaurants include Triple O's, Kwantlen Pizza, Subway, and German Doner Kebab if you want to try different cuisines.
What nearby places can I visit after dining at McDonald's in Fleetwood?
After your meal, you might visit the Fleetwood Art Gallery for some culture or stop by Tim Hortons for coffee and a cafe experience nearby.
Does this McDonald's location have family-friendly amenities?
Yes, this McDonald's welcomes families and children, offers a children's menu, and allows dine-in service in casual attire.