McDonald's

3.2
2688 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
12930 96th Avenue, Surrey, BC
V3V 6A8, Canada

Hours

Reviews

3.2
2,688 reviews
5 stars
811
4 stars
485
3 stars
439
2 stars
244
1 star
709

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews highlighted issues with food quality, such as cold or stale items, incorrect orders, and unsanitary food handling practices.

Staff Attitude

Several customers noted unprofessional behavior from staff, including lack of engagement, rudeness, and dismissive attitudes.

Cleanliness

There were mixed reviews about cleanliness, with some praising the environment while others reported unsanitary conditions.

Kid-Friendly

The location is noted as a good spot for kids, with a play area, but some customers expressed a desire for improvements in the kid-friendly atmosphere.
  • GV
    Gagan Deep Virk
    2 days ago
    1.0
    I am extremely disappointed and outright shocked by the level of disrespect at this McDonald’s. I specifically asked for fresh food, and they still gave me old, stale, completely cold food as if customers don’t matter at all. When I called the store to complain, they didn’t even bother to listen — they hung up the phone on me. This is absolutely ridiculous and shows zero professionalism, zero responsibility, and zero respect for customers. I’m done with this place, and I strongly warn others to stay away. This location clearly does not care about quality or customer service. The staff at this location behave as if they have no training, no manners, and no interest in serving customers. Their attitude is downright rude and disrespectful. It feels like they don’t care about the job at all — they throw cold, low-quality food at customers and act irritated when someone asks for proper service. Instead of doing their work responsibly, they bring their personal anger from home and dump it on customers. This level of unprofessional behaviour is completely unacceptable and shows a total failure in management and staff discipline.
  • AJ
    Alli Johnson
    6 days ago
    1.0
    Didn’t have a working drink machine and wouldnt refund us only offered more flat and watery drinks.. All our orders were wrong or missing sauce.. very chaotic place.. play place was really dirty and poorly lit. Bathroom was disgusting.
  • HS
    Harpreet singh
    Nov 13, 2025
    1.0
    I was at 10:58am at drive thru asked for lunch items and told them that i will wait if it will take some time as two minutes left for lunch items to start but they refused me saying thy that i cant take my order until its 11:00am, i had to come back again in the drive thru literally two minutes after again to get my order and in first instance it was already 11:01 when i reached the food pickup window, service needs to be upgraded for such tomes like two minutes when I already told the take my order i am willing to wait for it in the parking lot
  • LP
    Liam Pollard
    Oct 30, 2025
    1.0
    Do I have to say anymore who actually runs a restaurant like this and thinks this is good? Just go and order there and enjoy your experience of being ignored/given wrong food. Y'all need to explain to your staff that they have to engage with the customer not look scared and run away when asked for help.
  • MP
    Melissa P
    Oct 24, 2025
    5.0
    The night shift crew at the 96th location are the best! They have such good and friendly attitudes. They are quick and efficient! My order is always correct. Thank you night shift! Please keep up the great work!

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 12930 96th Avenue, Surrey?

McDonald's is open 24 hours every day of the week at this location.

When is delivery service available at this McDonald's location?

Delivery is available 24 hours a day, seven days a week.