McDonald's

3.0
3287 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
13565 72nd Avenue, Surrey, BC
V3W 2N9, Canada

Hours

Reviews

3.0
3,287 reviews
5 stars
940
4 stars
555
3 stars
476
2 stars
283
1 star
1,033

What are people saying?

AI-generated from recent customer reviews

Sanitation Issues

Multiple customers expressed concerns about unsanitary practices, including staff not wearing gloves and poor cleanliness in the restaurant.

Customer Service

Reviews highlighted consistently poor customer service, with reports of rude staff, unprofessional behavior, and unresolved complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned subpar food quality, including cold, stale, or improperly prepared items.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good food on certain occasions.
  • AJ
    Amandeep Johal
    3 days ago
    1.0
    Messed up my order I asked for a happy meal didn’t get I told her I said happy meal and she said the most I can give is a toy. I asked her if the habenaro sauce is in the bag she said yes and it wasn’t. Gave me a vanilla milkshake at first. Lastly I asked for a habenaro mc chicken and got a regular one, I would have order that if that is what I wanted.
  • KR
    Kunal Rajan
    4 days ago
    1.0
    We ordered a Coke medium size at 12:02 AM from drive-through for $3.01 when we went back for a refill the employee denied us. He later called the manager who was an indian female. She told us we do not do refills from drive-through. I told her the entry door was closed so I want a refill. How will it work? She told me she can’t help. But why would charge the same amount as a refillable cup then?
  • HS
    Harshbir Sandhu
    Nov 2, 2025
    1.0
    No employee at this location was using gloves 🤢 not even the guy making sandwiches! No health standards being followed. Also tables and floors stink a lot. Dirty clothes are being used to wipe. Owners and company don’t seem to care.
  • HS
    Harshdeep singh
    Nov 2, 2025
    1.0
    Subject: Concern Regarding Denial of Employee Discount and Poor Treatment Dear Management, I am writing to bring to your attention an issue I experienced recently. As an employee of McDonald’s, I am entitled to an employee discount. However, when I visited the restaurant, I was told that I could not receive the discount through the drive-thru. I informed the staff that I was willing to come inside, but the doors were locked at the time. Even after explaining this, I did not receive any proper response and was spoken to in an unprofessional and disrespectful manner. As an employee, I expect to be treated fairly and respectfully, just like any customer or staff member. I request that this matter be looked into and that clear communication and proper training be given to ensure employees are treated respectfully and the discount policy is followed correctly. Thank you for your attention. Sincerely, Harshdeep singh 1070929 3308 west broadway street
  • KN
    Kyle Nitchie
    Oct 29, 2025
    1.0
    I came to this location last week with my Dad to have a coffee. While standing at the counter waiting for our coffees, i noticed NONE of the workers prepping the food were wearing any gloves. Some girls had hennas on their hands and touching the food. When we questioned them, the man working at the register said it was "policy". I think that is totally unsanitary and disgusting. We were there for over 45 minutes and didnt see 1 person wash their hands. This probably happens at more fast food locations, especially if you order through the drive thru, where you dont see what happens in their kitchens. I wont be eating anything from McDonalds for a long time

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Surrey, BC?

McDonald's is open 24 hours a day, 7 days a week, operating from 00:00 to 23:59 every day.

During what hours is the delivery service available at McDonald's Surrey?

Delivery service is available 24/7, from 00:00 to 23:59 every day of the week.