Multiple customers expressed concerns about unsanitary practices, including staff not wearing gloves and poor cleanliness in the restaurant.
Customer Service
Reviews highlighted consistently poor customer service, with reports of rude staff, unprofessional behavior, and unresolved complaints.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and long wait times, leading to frustration and dissatisfaction.
Food Quality
Several reviews mentioned subpar food quality, including cold, stale, or improperly prepared items.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good food on certain occasions.
AJ
Amandeep Johal
3 days ago
1.0
Messed up my order I asked for a happy meal didn’t get I told her I said happy meal and she said the most I can give is a toy. I asked her if the habenaro sauce is in the bag she said yes and it wasn’t. Gave me a vanilla milkshake at first. Lastly I asked for a habenaro mc chicken and got a regular one, I would have order that if that is what I wanted.
KR
Kunal Rajan
4 days ago
1.0
We ordered a Coke medium size at 12:02 AM from drive-through for $3.01 when we went back for a refill the employee denied us. He later called the manager who was an indian female. She told us we do not do refills from drive-through. I told her the entry door was closed so I want a refill. How will it work? She told me she can’t help. But why would charge the same amount as a refillable cup then?
HS
Harshbir Sandhu
Nov 2, 2025
1.0
No employee at this location was using gloves 🤢 not even the guy making sandwiches! No health standards being followed.
Also tables and floors stink a lot. Dirty clothes are being used to wipe.
Owners and company don’t seem to care.
HS
Harshdeep singh
Nov 2, 2025
1.0
Subject: Concern Regarding Denial of Employee Discount and Poor Treatment
Dear Management,
I am writing to bring to your attention an issue I experienced recently. As an employee of McDonald’s, I am entitled to an employee discount. However, when I visited the restaurant, I was told that I could not receive the discount through the drive-thru. I informed the staff that I was willing to come inside, but the doors were locked at the time.
Even after explaining this, I did not receive any proper response and was spoken to in an unprofessional and disrespectful manner. As an employee, I expect to be treated fairly and respectfully, just like any customer or staff member.
I request that this matter be looked into and that clear communication and proper training be given to ensure employees are treated respectfully and the discount policy is followed correctly.
Thank you for your attention.
Sincerely,
Harshdeep singh
1070929
3308 west broadway street
KN
Kyle Nitchie
Oct 29, 2025
1.0
I came to this location last week with my Dad to have a coffee. While standing at the counter waiting for our coffees, i noticed NONE of the workers prepping the food were wearing any gloves. Some girls had hennas on their hands and touching the food. When we questioned them, the man working at the register said it was "policy".
I think that is totally unsanitary and disgusting. We were there for over 45 minutes and didnt see 1 person wash their hands.
This probably happens at more fast food locations, especially if you order through the drive thru, where you dont see what happens in their kitchens.
I wont be eating anything from McDonalds for a long time
What are the operating hours of McDonald's in Surrey, BC?
McDonald's is open 24 hours a day, 7 days a week, operating from 00:00 to 23:59 every day.
During what hours is the delivery service available at McDonald's Surrey?
Delivery service is available 24/7, from 00:00 to 23:59 every day of the week.
Does McDonald's Surrey offer drive-through service, and what are its hours?
Yes, McDonald's Surrey offers a drive-through service that operates 24 hours a day, every day of the week.
What pickup and delivery services are available at McDonald's Surrey?
McDonald's Surrey offers in-store pickup and delivery services.
What meals are served at McDonald's in Surrey?
McDonald's serves breakfast, lunch, and dinner.
Which payment methods are accepted at McDonald's Surrey?
McDonald's Surrey accepts American Express, Cash, Discover, Mastercard, and Visa.
Is McDonald's Surrey family friendly and do they have a children's menu?
Yes, McDonald's Surrey welcomes families and has a children's menu.
What is the attire recommended for customers visiting McDonald's Surrey?
The recommended attire for visiting McDonald's Surrey is casual.
Are there any automotive services near McDonald's Surrey that customers can visit?
Nearby automotive services include Budget Brake & Muffler, Certigard, Lordco Parts Ltd., NAPA AUTOPRO - Newton Service, Speedy Glass Newton, Cityline Auto Glass BC IN, OK Tire, Kirmac Collision & Autoglass, and Minit-Tune & Brake Auto Centres.
What nearby cultural attractions can customers explore when visiting McDonald's Surrey?
Customers can visit Surrey's Naked Stage, Newton Cultural Centre, and Arts Council Of Surrey near McDonald's Surrey.
What gas stations are conveniently located near McDonald's Surrey?
Nearby gas stations include Petro-Canada, Esso Canada, and 7-Eleven Canada.