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McDonald's

3.4
(1903 reviews)

Business Details

14476 - 104th Street, Surrey, BC
V3R 1L9, Canada
(604) 587-1040
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
14476 - 104th Street, Surrey, BC
V3R 1L9, Canada

Hours

Reviews

3.4
1,903 reviews
5 stars
602
4 stars
424
3 stars
364
2 stars
140
1 star
373

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising staff for being friendly and efficient, while others report rudeness and unprofessional behavior.

Food Quality

Food quality is inconsistent, with reports of cold, stale, or improperly prepared items, leading to customer dissatisfaction.

Cleanliness

Cleanliness is a recurring issue, with multiple reviews mentioning dirty facilities and unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor communication during the ordering process.

Speed of Service

Service speed is often criticized, particularly at the drive-thru, with long wait times reported frequently.
  • AN
    Ashleigh Nelson
    6 days ago
    1.0
    Such awful service: Restraint is to be open until 10pm and he staff close it well before as well as block the drive thru. I do not drive so when I go to the restraint at 9:45pm I expect service. I called and the boy in the phone was extremely rude and dismissed the rats of hours and service.
  • JG
    Jeof Gamboa
    Feb 13, 2026
    2.0
    Drop by to get coffee but this what i got.. thank you
  • GG
    Ginny
    Feb 12, 2026
    5.0
    Hello, This is for the Caucasian lady that works at the drive thru im sorry I dont know her name but she is very pleasant and great customer service!
  • SB
    Sheen Bhar
    Feb 7, 2026
    5.0
    I wanted to specifically mention fateh who went above and beyond to make sure we had a good dining experience at Mcd. Appreciate his hardwork and assistance.
  • CC
    Chad
    Feb 4, 2026
    2.0
    You should inform your staff. When a customer asks. Where the $0.25 for the bag goes to. The short-haired daytime manager. Claims it gets submitted to the city of Surrey. Please tell your staff it goes into the owner's pocket. Which it's supposed to go green initiatives. IE reusable cups, reusable french fry containers. Have you been audited yet?

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Surrey on weekdays?

McDonald's in Surrey is open 24 hours from Monday to Friday.

Is McDonald's open on weekends and what are the hours?

Yes, McDonald's in Surrey operates 24 hours on both Saturday and Sunday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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