Feedback on customer service is mixed, with some praising staff for being friendly and efficient, while others report rudeness and unprofessional behavior.
Food Quality
Food quality is inconsistent, with reports of cold, stale, or improperly prepared items, leading to customer dissatisfaction.
Cleanliness
Cleanliness is a recurring issue, with multiple reviews mentioning dirty facilities and unsanitary conditions.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor communication during the ordering process.
Speed of Service
Service speed is often criticized, particularly at the drive-thru, with long wait times reported frequently.
AN
Ashleigh Nelson
6 days ago
1.0
Such awful service:
Restraint is to be open until 10pm and he staff close it well before as well as block the drive thru.
I do not drive so when I go to the restraint at 9:45pm I expect service. I called and the boy in the phone was extremely rude and dismissed the rats of hours and service.
JG
Jeof Gamboa
Feb 13, 2026
2.0
Drop by to get coffee but this what i got.. thank you
GG
Ginny
Feb 12, 2026
5.0
Hello, This is for the Caucasian lady that works at the drive thru im sorry I dont know her name but she is very pleasant and great customer service!
SB
Sheen Bhar
Feb 7, 2026
5.0
I wanted to specifically mention fateh who went above and beyond to make sure we had a good dining experience at Mcd.
Appreciate his hardwork and assistance.
CC
Chad
Feb 4, 2026
2.0
You should inform your staff. When a customer asks. Where the $0.25 for the bag goes to. The short-haired daytime manager. Claims it gets submitted to the city of Surrey. Please tell your staff it goes into the owner's pocket. Which it's supposed to go green initiatives. IE reusable cups, reusable french fry containers. Have you been audited yet?
What are the operating hours for McDonald's in Surrey on weekdays?
McDonald's in Surrey is open 24 hours from Monday to Friday.
Is McDonald's open on weekends and what are the hours?
Yes, McDonald's in Surrey operates 24 hours on both Saturday and Sunday.
Does this McDonald's location offer drive-through service?
Yes, the McDonald's in Surrey offers drive-through service 24 hours daily.
Can I order delivery from McDonald's in Surrey all day?
Yes, delivery is available 24 hours a day at the Surrey McDonald's location.
Does McDonald's Surrey offer in-store pickup?
Yes, in-store pickup is available at this McDonald's location.
What meals are served at McDonald's Surrey?
McDonald's in Surrey serves breakfast, lunch, and dinner meals.
What payment methods are accepted at McDonald's in Surrey?
McDonald's Surrey accepts American Express, Cash, Discover, Mastercard, and Visa payment options.
What nearby car dealerships can I visit when going to McDonald's Surrey?
Nearby car dealerships include Archie, BC Dealers' Trade-In Centre, Dams Ford Lincoln Sales Ltd, Mainland Ford, Topdrive Motors, and Preowned at Mainland Ford.
Are there any churches close to McDonald's in Surrey for visitors who want to attend services before or after a meal?
Yes, nearby churches include Peoples Church, Grace Full Gospel Church, New Joy Church, Elim Worship Tabernacle Tamil Church, Burmese Christian Fellowship / Legacy- a Church of Nazarene, Arabic Evangelical Church BC, Monte de sion, Zion Telugu Church - Vancouver, Encore at The Grove, Cedar Grove Baptist Church, Revival Access Church, and Zona Cero Baptist Church.
Is there a gas station close to McDonald's Surrey if I need to fuel up before or after visiting?
Yes, there is a Petro-Canada gas station nearby McDonald's in Surrey.
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